Booking number problems

[LynnSD]

I paid for 3 cabins for our upcoming Alaska cruise on Sapphire.   When my son enters his booking number in the Princess app, he gets error messages.  Latest said that the number is already in use.  
I emailed my TA, and I’m sure it will eventually work out, but thought I’d ask for any advice here in the meantime?

Thanks!

[Cruise Raider]

4 minutes ago, LynnSD said:

I paid for 3 cabins for our upcoming Alaska cruise on Sapphire.   When my son enters his booking number in the Princess app, he gets error messages.  Latest said that the number is already in use.  
I emailed my TA, and I’m sure it will eventually work out, but thought I’d ask for any advice here in the meantime?

Thanks!

Does he have his own log in for the Princess website?  If not, create on there and then match it to the app.  
 

[PacnGoNow]

55 minutes ago, LynnSD said:

I paid for 3 cabins for our upcoming Alaska cruise on Sapphire.   When my son enters his booking number in the Princess app, he gets error messages.  Latest said that the number is already in use.  
I emailed my TA, and I’m sure it will eventually work out, but thought I’d ask for any advice here in the meantime?

Thanks!

Has he signed in before?  Or, have you been using your login credentials?  Is he a minor?

 

Don’t create a new account if he already had one, this will create problems.

 

Does he have an account on the PCL website?  If so, for now,

he can log in there to check his record.
 

TA should be able to advise you.