Live from Celebrity Reflection: Quick 4 day Getaway 9/16/2024

[jam19872016]

Dinner menu.

 

 

[jam19872016]

Hostess is super friendly. Even offered to carry my drink for me.

 

Wait just under 15.

 

 

Tables are uncomfortably close together but maybe I will make a new friend 😆 

[luvcruzing]

@princess76021, I think it’s way past time for the button.  

[jam19872016]

Just now, luvcruzing said:

@princess76021, I think it’s way past time for the button.  

Sadly I agree. And please let the button come with a built in fan 🤣. 

[jam19872016]

No starter but two entrées.

 

Pork chop and seared salmon with an extra side of veggies 9:03.

 

 

 

[jam19872016]

Dessert menu.

 

 

[jam19872016]

Look at this moderation....just one dessert. 

 

Cheesecake with passinfruit 9:27.

 

[princess76021]

2 hours ago, jam19872016 said:

Turn down and still no fan...getting worried.

 

getting the button out of the freezer,  hope you get the fan before it defrosts!!

hugs from texas

[princess76021]

38 minutes ago, jam19872016 said:

Sadly I agree. And please let the button come with a built in fan 🤣. 

it's out of the freezer and defrosting

hugs

[jam19872016]

Nice!! Starts at 945 but already going...my favorite activity. 

 

 

 

Green- we built this city 🎶 

 

Red- something en Español 🎶 

 

Blue- 🤷‍♂️ this one either guess I'll hanging out on green 🤣 

 

 I'm getting old don't know the modern music gotta hang out on the 80s channel.

[jam19872016]

11 minutes ago, princess76021 said:

getting the button out of the freezer,  hope you get the fan before it defrosts!!

hugs from texas

 

8 minutes ago, princess76021 said:

it's out of the freezer and defrosting

hugs

Thanks!!

[jam19872016]

I'm welcome on the blue channel again...

 

 

Poker face 🎶 

[jam19872016]

Party going everywhere

 

 

I'm staying here though. 

 

 

Low 🎶 

[jam19872016]

Can't stop the feeling 🎶 

 

[jam19872016]

Uh oh...mobile bar ran dry may have to run to the room and Crack open the carry on bottle.

 

 

Flowers 🎶 

[jam19872016]

Do i crack open the carry on or call it.  Really leaning toward calling it as fun as this is...I did say I was getting old.

 

 

Don't stop the party 🎶 

 

 

I'm thinking about it. 

 

[jam19872016]

And still no fan in the room. I am beyond pissed at the lack of customer service. I have done everything I am supposed to do. The cheerleaders from any cruise line will say when you post a negative review "why didn't you try to resolve on the ship." I have. I've gotten nowhere. I am going down again, this time I am past cool, calm, and collected. I want what was promised now. No more brush offs. Fix this NOW. I am not sober enough to be dealing with a problem, but here is where I am at. Modern luxery my foot. I can't even have a simple pleasure that is not prohibited by their own FAQ or any follow up that I don't initiate. I have NEVER been denied my fan in all my cruises. I have had exactly two instances prior to this that required a follow up on the ship, and both were resolved immediately and with grace. This is utter bull spit at this point and customer service is on par with nothing I have ever experienced.

[jam19872016]

A night supervisor is coming to speak to me.

 

Meanwhile celebrity is about to lose me as a customer. Maybe they don't care. That is certainly their attitude. 

[jam19872016]

Spoke to the supervisor. He said all the right things. Apologized and agreed to get clarification from his  supereriors about the policy but that security has his hands tied at the moment.

 

I can appreciate that he has training in deescalation. They seem to have found a fan "if it's working". He did seem genuinely concerned about making things right.

 

  I asked can I expect a fan in 15 minutes or less and he said yes. So fingers crossed this will at last be resolved. 

[jam19872016]

Some late night snacks to drown my blues.

 

 

I had my heart set on a nice glass of milk to wash it down with but it was empty. 

[jam19872016]

I want so desperately to close this chapter of the review. I can't yet. I also feel so badly for the crewmember outside my room as arrived with a fan in his hand who apologized that he will be right back with a fan. I think maybe the one he had did not work.

[jam19872016]

It's nearly 1am. Making one last trip to resolve an issue that was reported 14 hours ago and them I'm closing the fan saga one way or another.

[jam19872016]

Consider it closed.

 

No fan.

 

Maybe I zeroed in on this and made it into an a bigger issue than it needed to be. But the issue is closed. Not resolved. Closed.

 

I will gather my thoughts and make a post cruise review, but in the interest of getting this back on the rails, I'm done with the fan saga until the cruise is over.

 

Good night.

[exlondoner]

2 hours ago, jam19872016 said:

Some late night snacks to drown my blues.

 

 

I had my heart set on a nice glass of milk to wash it down with but it was empty. 

And a pepper cruet that looks like a lighthouse. Or put a spinner on the top, insert a battery, and there’s a little fan. NB Remember for take the pepper out first.

[exlondoner]

4 hours ago, jam19872016 said:

And still no fan in the room. I am beyond pissed at the lack of customer service. I have done everything I am supposed to do. The cheerleaders from any cruise line will say when you post a negative review "why didn't you try to resolve on the ship." I have. I've gotten nowhere. I am going down again, this time I am past cool, calm, and collected. I want what was promised now. No more brush offs. Fix this NOW. I am not sober enough to be dealing with a problem, but here is where I am at. Modern luxery my foot. I can't even have a simple pleasure that is not prohibited by their own FAQ or any follow up that I don't initiate. I have NEVER been denied my fan in all my cruises. I have had exactly two instances prior to this that required a follow up on the ship, and both were resolved immediately and with grace. This is utter bull spit at this point and customer service is on par with nothing I have ever experienced.

They will fake something in the FAQ document.