HAL Names Murphy, VP of Guest Programs

[heavenly]

HAL Names Murphy, VP of Guest Programs

Mon Aug 25 2008, by Travel Trade Staff

 

Holland America Line has named Tim Murphy as vice president, guest programs. Murphy is responsible for the supervision and development of the company's reservations, guest administration, air/sea, documentation and group travel departments.

 

As the head of the reservations department, Murphy's focus will be on making booking a cruise as efficient as possible. His duties will include reservations staffing, training, group travel, policy planning and overall supervision of Polar Online Holland America Line. His duties also include the management of the guest relations department, corporate and guest air travel and the documentation process for cruise sailings.

High on his priorities list will be furthering the already strong bonds and excellent business relationships that exist between travel agents and HAL, as well as providing for an even stronger atmosphere of cooperation and partnership.

"Holland America Line's commitment to excellence isn't something that just exists once our guests step on board our ships," Murphy said. "It is something that starts long before that day. Ultimately that dialogue begins with the travel agent who is selling our cruises, and it is in recognizing the power of influence that agents have with our guests that makes creating and maintaining an open door policy paramount.

"I want these agents to know that their interaction and feedback is always welcome at Holland America Line, and I'm committed to doing whatever it takes to keep this line of communication open and productive." Most recently, Murphy served as director, budget and planning, where he coordinated the development and assisted in the preparation of annual capital and operating budgets for HAL. He has worked for Holland America since 1987.

[Krazy Kruizers]

Thank you for the information!!

[JimVrhovac]

Thank you for the information.

 

With some of the cuts we are seing it looks like he will have his hands full.

 

Ruth & Jim