We checked our balance prior to getting off of our Constellation cruise in February and zero balance. Received our “final invoice” while in the air on our way home with a $61.29 USD charge for mini bar which we didn’t use. Called, and was informed they would request the refund and it would take 3-4 weeks but usually 2 weeks. At 4 weeks, called back and they said it was approved and to wait a few more days. Did so but had our TA get involved since a few days later still no refund. Glad we had him escalate as Celebrity owned up to having not processed the approved refund. Took a total of two calls from me, two calls from my TA and five weeks to get my funds back.
snow bunny