I sailed through them once - and, due to circumstances, played way less than my average. Needless to say, that didn't go over well - but mainly resulted in termination of contact/offers from them for years. They've since started emailing me again.
I assume you had some documented losses to offset that?
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Regarding BCC, I used to get 60% off suites, now I'm down to 5%. I think, however, booking though them yields a refundable deposit?
I just called them this morning, as the Sky Suite I had booked on the Beyond for later this year (for 1 of 2 legs) went from $9,300 to $4,700... that was quite the savings, just for a phone call !!
Tom