Okay, I was over this but I stand by Dog. I called customer service after booking and they sent me to the casino desk. I told CS I didn’t know that was a casino offer. She told me by the code she saw it was. There was no code or mention of this on my summary. The casino desk told me I was good to go and never stated anything other wise. A co-worker talked to the same casino person, (I just handed over the phone to her) and she was able to book the offer. Still nothing said except we are both good to go and she had to have a guarantee mini. That was a lot of opportunity to let me know this was not a valid offer. This was Thursday around noon. They had showed the cruise sold out while we were talking which is why she booked with the desk.
Now it’s Friday night and we get the email. Because CS (the number on the email to cancel or find out more information) didn’t know what was going on and told me because I am canceling, I will lose my deposit. Not what the email said. I read the email, didn’t matter. Supervisor knew nothing of this. I called 4 times to try and get someone that knew.
Finally I emailed Jen and she called me within 15mins. She was super nice and apologetic. She told me she read the transcript of my call to CS and they were wrong. They did receive the information on how to handle the situation and they didn’t do their job. She asked if I wanted more time to think about it. She cancelled my reservation and sent me an invoice with the refund of the full amount. I have no problem with what happened. Yes it was a mistake, it wasn’t Dogs mistake, it wasn’t my mistake, or anyone else on our roll call.