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tulok

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  • Posts

    495
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About Me

  • Location
    Oklahoma
  • Interests
    traveling
  • Favorite Cruise Line(s)
    Regent, Uniworld
  • Favorite Cruise Destination Or Port of Call
    River Cruises

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  1. Okay, I was over this but I stand by Dog. I called customer service after booking and they sent me to the casino desk. I told CS I didn’t know that was a casino offer. She told me by the code she saw it was. There was no code or mention of this on my summary. The casino desk told me I was good to go and never stated anything other wise. A co-worker talked to the same casino person, (I just handed over the phone to her) and she was able to book the offer. Still nothing said except we are both good to go and she had to have a guarantee mini. That was a lot of opportunity to let me know this was not a valid offer. This was Thursday around noon. They had showed the cruise sold out while we were talking which is why she booked with the desk. Now it’s Friday night and we get the email. Because CS (the number on the email to cancel or find out more information) didn’t know what was going on and told me because I am canceling, I will lose my deposit. Not what the email said. I read the email, didn’t matter. Supervisor knew nothing of this. I called 4 times to try and get someone that knew. Finally I emailed Jen and she called me within 15mins. She was super nice and apologetic. She told me she read the transcript of my call to CS and they were wrong. They did receive the information on how to handle the situation and they didn’t do their job. She asked if I wanted more time to think about it. She cancelled my reservation and sent me an invoice with the refund of the full amount. I have no problem with what happened. Yes it was a mistake, it wasn’t Dogs mistake, it wasn’t my mistake, or anyone else on our roll call.
  2. We will be joining you. Some cabana mini suites available. Credit card was charged the 570.00 and Princess summary can be seen.🤷🏼‍♀️💃🏻
  3. @teh3505 And we will be sailing on 6/9. I will concur with tmi1230, and will be looking forward to your review.
  4. That is why I contacted the chat feature, the rep changed it to one table for 6. Resolved and tables freed.
  5. We have 3 bookings linked together and all have premier. The app let me book Crown Grill for all 6 but not Sabatinni. We had to book separately for the other speciality credit. I used chat on the app and actually got an agent that was able to reserve all 6 using the credit on one reservation. It was quick and easy. For the one that thinks that was a waste of the agents time, it freed up 2 tables for others to reserve. The process took 10mins.
  6. Thanks.I just checked and our 6/8 is also showing. Looks pretty full. I thought I was going to have to wait at least 4 weeks out.
  7. We have linked bookings with others and all have premier. The app let us book one speciality for all of us, no charge but wouldn’t let us book another one except individually without charge. Good news, I got on chat and agent Mary, who was awesome, and booked us a table together without charging using all our speciality dinner credit. You might try chat on the app. I know it’s a hit and miss but that’s twice now they have been very helpful.
  8. It looks like the only downfall for us is the fact that we made most of our reservations in the aft dining room as our cabin is aft. That was very convenient. Not a deal breaker but it was nice to have all 3 available to choose from. I know we still have all three but if we want a particular one we will have to choose that type of dining. We are usually one to dine at a different time every night and not be traditional. c’est la vie.
  9. Because of CC, I booked it for June sail away from St Kitts. It could be rather warm in early June but I think it will be a lovely romantic evening. Thanks for the pictures.
  10. you can link the bookings and only one reservation is needed.
  11. For someone that makes and uses spreadsheets all day, I am feeling a little vacation lazy. I just looked at the included list with the plus and premier and the cost, decided premier for us and booked it with our cruise. It’s like ordering a salad. Yes, I could make it myself cheaper, but it just tastes so much better when someone else does all the work. And I never regret ordering it.
  12. If you have not tried Whispering Angel Rose, it is a great summer, light, crisp lunchtime or light dinner wine. And I am more a Nicolas Feuillatte champagne fan than Vueve, but I have only seen that by the bottle on the menus. Please report back which ones you tried and what you thought.
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