commodoredave

HAL is already working on the next survey for Seabourn. I’ve heard some of the questions will be: 1. Would you like more than 1 more meal per day? 2. Would you be willing to pay extra for a mattress on your bed? 3. Do you want the ship to visit more than 1 port? 4. Would you pay extra for gin in your martini? 5. Are you willing to wash your own dishes? If you would like to suggest some more survey questions, please do so as there is no area that HAL is unwilling to explore to improve the Seabourn experience.

Dinner service on SS starts at 7:00 pm. Room service is 24/7. Plus, you can have free caviar and champagne sent to your room. Having said that, the bingo still disappoints!

I do not like included excursions for the following reasons: 1. I usually prefer to do my own thing in port 2. I often cruise to ports I have been to before, and therefore may not even get off the ship 3. Cruise lines that currently include excursions also offer others for an additional price, usually because the included ones are very basic 4. Many of the best excursions sell out before all passengers have a chance to book them as on my recent SS Japan cruise 5. If I do my own thing rather than taking an included excursion, I am not getting good value from my cruise fare For these and other reasons, please do not add shore excursions as part of the fare.

I guess if they don’t want people to stay on their ships for very long, removing storage is a smart strategy.

It’s these kind of situations that make people wish they were colour blind!

Better than the bingo on Silversea where the winner gets points to use in buying trinkets at the end of the cruise. Talk about killing the spirit of bingo!

Thank you. As some others on these boards know, I am not someone who quietly accepts disappointment on board— I usually address it right away in a calm and polite fashion. And it usually results in a positive outcome as with the inferior burgers on board.

There were no viable options. At dinner, we asked our waiter about our order several times and he kept saying the kitchen was busy but our order would arrive soon. We also spoke with someone more senior 10 minutes before we left, and spoke with the Maître d on exit. Somehow our order got misplaced and staff didn’t figure it out on time. The couple sitting next to us couldn’t believe it and said so. They were more apologetic than our waiter. The Maître d did call our cabin 30 minutes later to apologize again, and offered to send anything from the menu to our cabin, which we appreciated but declined as we had picked up sweets from the Arts Cafe. As for bath towels, they hang on a rack at the end of the bath tub, and cannot easily be seen when the bathroom door is open. Had we noticed they were missing before we went to bed, we would have certainly called our butler and asked for then. But we didn’t notice they were missing until I got out of the shower soaking wet the next morning, at which time is was too late to call for them. So making excuses for very poor service by blaming the victim and saying there were other options is completely ridiculous. Having said that, it was one night and morning out of 14 of them, and while we’d like to avoid a repeat, it did not ruin what was otherwise a very enjoyable cruise with a wonderful itinerary.

I would also add alcohol in the mini-fridge to the essentials you mentioned.

Thanks. Breakfast this morning was nearly as bad. DW ordered eggs over easy, which had been served perfectly on 7 other occasions. But this morning, they arrived with burnt edges, a sign of over cooking on too high a heat. We sent them back and the same eggs came back 3 minutes later with the burnt edges simply trimmed off with some brown still showing. Our waiter was extremely embarrassed. We said it doesn’t matter. He said it does matter because the kitchen can and does do better. We were impressed by our waiters sincere interest in quality which was totally absent by people in charge over him.

Just got off the Muse in Yokohama. The best word to describe our cruise experience is “inconsistent.” Some days in some restaurants the food was really good, and other times it missed the mark. The same for service and entertainment. The low points were our last night dinner in Atlantide, which never arrived (we left after 85 minutes). That was followed this morning by having to dry ourselves with hand towels after showering because the room steward forgot to leave us bath towels. In contrast, we had our best lunch today in 2 weeks at a local noodle shop in Tokyo for US$6!! Talk about good value proposition!!

Yous correct!

If there’s a major cruise line out there that hasn’t cut back and changed in the past 5 or so years, I’d be interested in knowing who. But the best ones know how to save money with minimal impact on the customer experience. With SS, the situation has been exacerbated by over-promising in the company’s marketing, without the ability to consistently deliver. SS might be better off if they under-promised and over-delivered more often.

I didn’t get the “esteemed guest” salutation, but Bert did say as per below that he was looking forward to meeting me onboard in due course. DW is very upset she wasn’t included and would like to make it very clear to Bert that I will not be sailing without her. I am looking forward to meeting you onboard in due course. Best regards,

Bert Hernandez has been named the new President of Silversea to succeed Barbara Muckerman. Good or bad news?