This is a new one on me. Guess every cruise line has it's "uniquenesses".
Was shopping on-line this weekend to take advantage of the Memorial Day sales. Found some good savings on shore excursions for our January 29, 2024 Panama Canal on the Beyond.
With all the positive reviews of the Beyond dining, I wanted to book a dining package. Early in the weekend I noticed the 3 nt package for $114 p/p. Saved it in my cart while I spent more time researching shore excursions.
Returned to my cart later in the weekend to find the 3 nt. gone from my cart. Went to the dining package website to find it was gone there too. Licking my wounds, I saw the 4 nt package for $138. Thought that was a good deal and figured it's an 11 night cruise, why not do 4 nights in specialty!
Tried to book the 4 nt package, when I clicked myself, all was good. When I clicked my wife, error!!! A cute little message popped up that said "Sorry, we're stuffed. No longer taking reservations."
Proceeded to call customer service and try to book on-line (40 minute wait). Very nice gentlemen proceeded to tell me he did not see the 4 nt package on his computer. Mind you, I was on my iPad looking at the screen that clearly showed 4 nts. After several minutes on hold while the agent consulted his manager, he returned to tell me that the dining packages have limited availability and the 4 nt could NOT include my wife. Apparently only room for one more passenger.
Has anyone come across this before?
Is this a clever way to bait & switch and upsell to a longer night dining package?
Very disappointed with how Celebrity customer service handled this. As if one more person was going to break the kitchen, crash the reservation system, etc...???