We cruised end of October and had pretty much same experience. People on this cruise were very nice OR extremely rude. That was quite a turn off for me, but I was warned on TripAdvisor before hand that NY’ers have a tend to be rude, just the way of life there. 🤷♀️ casino smoke was horrible and worse when they tried to clean it with an overwhelming smell of air freshener. Yuck. Embarkation was actually pretty good for us, debarking was a bit ridiculous. We had the shuttle to JFK and what a mess out there trying to find the bus! That poor bus driver, I felt so bad for him. Rude, rude, entitled people.