pbrady Posted January 5, 2013 #1 Share Posted January 5, 2013 I just returned from a cruise and had no issue ordering my luggage tags on-line weeks before we left. Now, for the past week, I cannot find the link for our February cruise. We are 6 weeks out, I did not think that was too early - am I wrong? Have they moved it? We have some in the group that do not like to wait till they are at the dock. Any help or info is greatly appreciated. Counting the days - - Link to comment Share on other sites More sharing options...
2flacruisers Posted January 5, 2013 #2 Share Posted January 5, 2013 I had no problem ordering tags for Feb. Cruise once documents were ready...I checked me and DH in and ordered tags... Link to comment Share on other sites More sharing options...
Boiler Fan Posted January 5, 2013 #3 Share Posted January 5, 2013 I ordered our luggage tags for our Feb. 10 Silhouette cruise last week. The button was there to click on to order them after I completed the online check-in. Maybe you have to do that first. Anyone know? Link to comment Share on other sites More sharing options...
Phxazzcruisers Posted January 5, 2013 #4 Share Posted January 5, 2013 you definately have to complete your on-line check in before the button appears to order luggage tags Link to comment Share on other sites More sharing options...
Christine Frances Posted January 5, 2013 #5 Share Posted January 5, 2013 Once you have been notified that your E-Docs are ready then the button should appear. Sent from my iPad using Tapatalk HD Link to comment Share on other sites More sharing options...
pbrady Posted January 6, 2013 Author #6 Share Posted January 6, 2013 Crazy - I logged into Celebrity today and clicked on the check-in link and there was the link to order luggage tags - I know it wasn't there all week. I did not have to check-in to order the tags, the link for them is right at the beginning. Link to comment Share on other sites More sharing options...
ginnyks Posted January 7, 2013 #7 Share Posted January 7, 2013 Glad that we are not the only ones with this problem! We will be cruising Feb 9th on the Eclipse and although we filled out the on-line check-in weeks ago, (last week I rechecked it and everything appeared to be in order) nothing ever appeared in the drop down list under Manage Reservation pertaining to luggage tags. This will be our 7th cruise with Celebrity and never had to wail so long for the tag request to appear on their website. The only difference is this time is we are flying using Choice Air..could that be holding up the process?? Our TA was most unhelpful and basically said that we must just be patient. I guess why worry if we must get the tags at the dock. Link to comment Share on other sites More sharing options...
ginnyks Posted January 8, 2013 #8 Share Posted January 8, 2013 FYI--I ended up calling a Captain's Club rep and she looked into my lack of documentation and luggage tag request notification for our upcoming 9 Feb cruise. It ended up being a 'glitch' caused by our Choice Air booking--"someone did something wrong " I suggest that if you are a member of the Captain's Club and have issues that neither your TA or an unwilling Celebrity customer service rep wants to tackle, call a Captain's Club rep..number is found on the website. Within 3 hours we were able to request luggage tags and print out documents. :o I was told that usually it is 45 days prior to sailing that passengers are notified that documentation is ready. Link to comment Share on other sites More sharing options...
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