Spastica Posted July 23, 2017 #1 Share Posted July 23, 2017 I know this isn't shocking because it's been a complaint throughout, but I am getting frustrated with trying to join the Voyageur club so I can get the discounted shore excursions. Can I join the club by phoning instead? Link to comment Share on other sites More sharing options...
spidybabe Posted July 23, 2017 #2 Share Posted July 23, 2017 Curious also, as we are also having problems. Registered for status match, haven't heard anything, and when we try to reapply, it says already a member. ..? Will try calling tomorrow Safe sailing Link to comment Share on other sites More sharing options...
nealjr Posted July 23, 2017 #3 Share Posted July 23, 2017 Everytime I log into my account it is a new experience. One day my booking is there the next day it s gone and I too have had issues joining the voyageur club. We are not sailing until next year so hopefully MSC will get their act together. Link to comment Share on other sites More sharing options...
riclop Posted July 23, 2017 #4 Share Posted July 23, 2017 Everytime I log into my account it is a new experience. One day my booking is there the next day it s gone and I too have had issues joining the voyageur club. We are not sailing until next year so hopefully MSC will get their act together. Don't count on it, it's been bad for years despite all the promises. Thank GOD the ships and entertainment will provide you with great experience. Link to comment Share on other sites More sharing options...
easyboy Posted July 24, 2017 #5 Share Posted July 24, 2017 Curious also, as we are also having problems. Registered for status match, haven't heard anything, and when we try to reapply, it says already a member. ..?Will try calling tomorrow Safe sailing It did happen to us before. Follow-up call is needed. Link to comment Share on other sites More sharing options...
mrpayroll Posted July 24, 2017 #6 Share Posted July 24, 2017 We sent in for status match. Sent in the same info for my wife that i did for myself. She now has Gold and mine says Member. Called twice and nothing has changed. :( Link to comment Share on other sites More sharing options...
Janedoe2012 Posted July 24, 2017 #7 Share Posted July 24, 2017 In the past month I have made 3 calls, emailed once and sent a direct message on FB to request corrections on my voyager's account ( wrong country listed on my personal info and # wouldn't link to my Divina reservation.)My TA has also called twice and received conflicting info. Today they messaged me and said " my booking agent would follow up". I spoke to my agent today and we mutually agreed MSC's customer service was lacking. I am keeping my Divina reservation but have cancelled my Seaside booking. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Skier52 Posted July 24, 2017 #8 Share Posted July 24, 2017 I know this isn't shocking because it's been a complaint throughout, but I am getting frustrated with trying to join the Voyageur club so I can get the discounted shore excursions. Can I join the club by phoning instead? I'm not sure discounted shore excursions are part of the benefits of the voyager's club. Pete Link to comment Share on other sites More sharing options...
Janedoe2012 Posted July 24, 2017 #9 Share Posted July 24, 2017 Hang in there. I finally heard from an MSC rep and most of the online issues were resolved. I am still going to hold off on rebooking Seaside until I see how well the Divina cruise goes. Hope you get everything resolved soon Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
spidybabe Posted July 25, 2017 #10 Share Posted July 25, 2017 Finally my match came thru today, now just waiting for my husband's Safe sailing Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now