Carnival Glory- embarkment

Last Nov. my family and I sailed on the Valor. Prior to the cruise, I notified Carnival that I would need a wheelchair for embarkment. They said no problem, see a customer service rep upon entering the terminal. I did just that and there seemed to be lots of confusion- then they pointed to a room off to the side of the main entrance and told me to wait there- no further info....Well, I did for about 15 minutes; got nervous about getting on board so I had my family assist me to the main lobby where I showed my trip info, got my key, and was given a zone 1 boarding pass. Soon they began to board and all heck broke out and I was "pushed around" by folks trying to get to the escalator.....Ouch!

Sooooo...with that said, I don't want to go through that again. We cruise on the Glory Dec. 5 out of Miami....has anybody experienced waiting in the little side room waiting to be escorted? Did anyone come? Were you escorted on the ship after the VIP's but before the rank in file? I felt lost last year but am in need of the extra time and escort on before the masses if possible.....Any suggestions?:o

Last Nov. my family and I sailed on the Valor. Prior to the cruise, I notified Carnival that I would need a wheelchair for embarkment. They said no problem, see a customer service rep upon entering the terminal. I did just that and there seemed to be lots of confusion- then they pointed to a room off to the side of the main entrance and told me to wait there- no further info....Well, I did for about 15 minutes; got nervous about getting on board so I had my family assist me to the main lobby where I showed my trip info, got my key, and was given a zone 1 boarding pass. Soon they began to board and all heck broke out and I was "pushed around" by folks trying to get to the escalator.....Ouch!

 

Sooooo...with that said, I don't want to go through that again. We cruise on the Glory Dec. 5 out of Miami....has anybody experienced waiting in the little side room waiting to be escorted? Did anyone come? Were you escorted on the ship after the VIP's but before the rank in file? I felt lost last year but am in need of the extra time and escort on before the masses if possible.....Any suggestions?:o

If you would have stayed put, there would have been someone who would have come to escort you onto the ship...not necessary before the VIP's, or before the "rank and file", but..once they came, you would have been escorted to the front of whatever line was there in front of you, and helped onto the ship. Next time, just wait..have one of your companions wait with you (just in case there is an issue!), and you'll be fine. You .. and your companion..will be escorted in front the line, and onto the ship.

Thanks for the response...I guess I'm trying to determine by past guests experiences when they typically board disabled folks....after VIP's and Wedding parties, before the masses, or after the masses....Anyone having done this on past Glory sailings?

Thanks!

I am a disabled person, in a wheelchair. As I said -- they'll board you when they board you. Whenever they come, regardless of who or what "class" of folks is in line, you'll be moved to the front of the line and boarded. Ask again. You'll get the same answer. They'll board you when someone comes to push your chair to the front of the line to board you.

Thank you for your replies; I got your responses...Now I would hope that other people might be able to tell me about their experiences as well. Obviously they'll get me when they get me...I'm trying to see what the norm is....I'm sure it may be different on all ships...I'm sorry if I bothered you for asking again but this is important logistically for a medical procedure that I'll need to do either before or after depending on the norm.

Thank you for your replies; I got your responses...Now I would hope that other people might be able to tell me about their experiences as well. Obviously they'll get me when they get me...I'm trying to see what the norm is....I'm sure it may be different on all ships...I'm sorry if I bothered you for asking again but this is important logistically for a medical procedure that I'll need to do either before or after depending on the norm.

I guess I'm wondering what more information you need? The answer you've been given is the "norm" for Carnival. It doesn't matter what ship of Carnival, their procedure is the same. Now, if you're talking different CRUISE LINES and not ships, it's different for every line, but not on different ships. My experience with Carnival is exactly what uppitycats told you. You sit and wait until they come to get you, and then take you to the front of the line. If you were on Royal Caribbean, you have to put your name on a list for assistance when you book your cruise. If your name isn't on the wheelchair list, you have to wait until everyone on that list is taken care of before you get a wheelchair. But that is not the way for Carnival.

Just because you have wheelchair assistance doesn't mean you will get on the ship quickly. They only have a certain number of wheelchairs and people to push the wheelchairs. They go back and forth all day. Sometimes on Carnival we only waited around 30 minutes for help. Other times on Carnival we waited close to 2 hours. It always depends on how many people need assistance and how many people they have helping etc. You just have to wait your turn.

Once at the end of a Carnival cruise many years ago we had to wait until everyone else was off the ship before we were able to get wheelchair assistance off the ship. Now, that was a very long wait.

Thank you...that's what I was looking for....was it the norm to get on before the masses if you were there very early or if they routinely wait to bring you aboard till most able bodies are on board.

Geez, no reason to get upset over a legitimate question. Lighten up! Kind of like the airlines who let folks needing extra time or disabled folks on the plane BEFORE the other passengers; that's all I wanted to know.....

If I knew, I wouldn't have asked...Are we cranky?

Thank you...that's what I was looking for....was it the norm to get on before the masses if you were there very early or if they routinely wait to bring you aboard till most able bodies are on board.

I never got on before the masses.

They bring you on with the masses, however, if there is ever a line you will go to the head of the line.

Thank you for asking this question! I understand perfectly what you are asking. ;)

I sent a note to Carnival on Friday asking for wheelchair assistance (for my Dad) on our upcoming Glory cruise out of Charleston.

I too was under the impression that a wheelchair would be available immediately when we asked for it. Seems I am wrong.:( I was hoping for one as soon as we arrived at the port. My father cannot stand long.

Luckily, we are bringing his walker along, so that will help until we get the wheelchair for embarkation. He will not be able to climb that ramp into the ship without great difficulty, and would be mortified to hold passengers up. At the same time, I would hate for passengers to run him over as they ascended the ramp.

Would we not be allowed to wheel my father up the ramp ourselves?

BTW - I have not heard back from Carnival. How long does it take?

Thank you for asking this question! I understand perfectly what you are asking. ;)

 

I sent a note to Carnival on Friday asking for wheelchair assistance (for my Dad) on our upcoming Glory cruise out of Charleston.

 

I too was under the impression that a wheelchair would be available immediately when we asked for it. Seems I am wrong.:( I was hoping for one as soon as we arrived at the port. My father cannot stand long.

 

Luckily, we are bringing his walker along, so that will help until we get the wheelchair for embarkation. He will not be able to climb that ramp into the ship without great difficulty, and would be mortified to hold passengers up. At the same time, I would hate for passengers to run him over as they ascended the ramp.

 

Would we not be allowed to wheel my father up the ramp ourselves?

 

BTW - I have not heard back from Carnival. How long does it take?

Carnival will put you in a little room or section with lots of chairs for everyone who needs wheelchair assistance. You wait there until a wheelchair and pusher is ready. So your dad will be able to sit and wait. They will not allow you to push the wheelchair. Probably something to do with liability.

I am just concerned what your dad is going to do on the ship and shore for mobility. They are big ships as you know and require alot of walking. Have you considered renting a wheelchair for your dad?

I don't have a wheelchair, but have a service dog, and I went through the VIP line (for security screening - it was MUCH shorter than the regular line) where the man at the front of the line was expecting me. He told me where to go (for the Glory in Miami, it was to the VIP room) and a woman in there took care of getting my key for me and all that. There were chairs in there, so I was able to sit down while she was getting my key and stuff (the key was in the non-VIP check-in area). Then, a lady led me through the total mass confusion of a waiting area (there were so many ppl in there that they were WELL out of seats - hundreds were standing or sitting on the floor ... it was ridiculous! Nothing like when I did Royal Caribbean and everybody just walked onto the ship) to the elevator, which I took up to the boarding level, stopped for the photo thing (which was in a separate room, not the hallway, unlike on Royal), and then boarded the ship. There was a bit of a line on the outdoor deck and no chairs to sit on, but I'm sure it took less than ten minutes, maybe even less than five, before I was checked in and indoors. Two of my friends came with me through the VIP screening line, but then we were separated (they were not in my cabin) and met back later on the ship with the rest of our group.

Over on the Carnival board on this site, I have read that the order is weddings, VIPs, disabilities, and then the rest of everybody by groups.

There are a limited number of wheelchairs and pushers. As a guess, lets say 10 chairs. When the chairs are in use then the next person who needs one must wait. It is first come first served so you could easily wait 10 minutes or more than an hour. If you have your own chair this process is a little faster as you don't have to wait for one of their chairs to become available.

Carnival will put you in a little room or section with lots of chairs for everyone who needs wheelchair assistance. You wait there until a wheelchair and pusher is ready. So your dad will be able to sit and wait. They will not allow you to push the wheelchair. Probably something to do with liability.

 

I am just concerned what your dad is going to do on the ship and shore for mobility. They are big ships as you know and require alot of walking. Have you considered renting a wheelchair for your dad?

Thank you! ;)

My father does not use a wheelchair or a walker on a daily basis. The last time he needed a wheelchair was in June 2008 while in Rome. He tripped the day before a hurt his knee. He has not used his walker since the week the doctor prescribed it. His pride! :rolleyes:

He will be fine on the ship, as he can stop and sit if needed, plus if he needs it (ship rocking, etc.) he can use his walker for stability. We are insisting that he take it.

My father has only agreed to the wheelchair for embarkation because I know he will have a hard time climbing the steep ramp up to deck 3. He does get winded and weak easily, which makes his gait unstable.

IF we get off in port, (Nassau and Freeport - been to both a few times) we will not be doing a lot of walking around. The plan is to take a bus tour, or just stay on the ship.

My TA told me that I have to request wheelchair assistance ahead of time for embarkation. As I said, I wrote Carnival on Friday. I heard back from them today, and I am fuming a bit. :mad: Do the employees not read! They really didn't answer my question. All they have done is sent me a standard reply, the same thing that I have already read on Carnival's Special Needs website. Below is the letter I wrote to Guest Access Support, and then their response. They have addressed subjects that I was not even asking for. In addition, I have no confirmation that we be assisted for embarkation. :rolleyes:

My letter:

Hello,

I would like to request a wheelchair for embarkation on the Glory, in the port of Charleston on 11/1/10.

The wheelchair will be for my father, reservation # 555555, who will otherwise have a difficult time walking the steep ramp to board the Glory. He has moderate mobility issues and mostly uses a cane, and occasionally a walker (which we will bring along.) However, the steep incline of the ramp for embarkation to Deck 3 will be impossible without wheelchair assistance from the port of Charleston.

Thank you for a reply,

Mrs. xxxxxxxx xxxxxxxxxxx # 555555

Now their reply, in which they completely misspelled our names, and repeated themselves twice when addressing embarkation and debarkation. I have done the highlighting in red, not Carnival.

Attn: Mrs. xxxxxxxx (was not the correct spelling of my last name.)

 

Dear Mr. Joseph (my fathers name is not Joseph :rolleyes:) xxxxxxx,

 

Carnival Cruise Lines is dedicated to offering a quality cruising experience for our guests with special requirements. Our ships provide excellent service and a variety of accessibility features to make your voyage an exciting, relaxing and a memorable one.

 

Wheelchair Users:

 

Our standard cabins have an approximate 22” entry doorway, an 8” lip into the cabin bathroom, a 4” lip into the shower stall and 7” lip to the balcony (if applicable).

 

Cabin 8xxxx is a standard balcony.

 

Wheelchairs/scooters must be stored and batteries recharged in your cabin. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal wheelchair/scooter must be no wider than 21” or must collapse to fit through a standard doorway or you must purchase a modified cabin or rent a smaller wheelchair/scooter. Segways and other similar vehicles are not permitted on board our vessels.

 

Wheelchair accessible public restrooms are located throughout our ships.

Accessible route brochures are available to download online.

At certain ports of call, small boats known as tenders are used to transport passengers from the ship to shore. Certain of these tenders may not be accessible to individuals using wheelchairs and mobility scooters, or the status of the tendering process at a particular port under certain weather, sea, swell, current and/or tide conditions may prove difficult for a safe transfer to take place. In each case, it will be the decision of the ship officials to determine, based on their evaluation of safety issues for our guests and crew, whether or not a guest using a wheelchair may board a tender. In order to safely board tenders, guests must be able to take steps and use a collapsible, fold up wheelchair; motorized wheelchairs and mobility scooters cannot be taken on tenders. *Note:Tendering ports are: Cabo San Lucas, Mexico ; Catalina Island, California ; Dominican Republic ; Cannes, France ; Belize ; Half Moon Cay, Bahamas ; Grand Cayman ; Zihuatanejo-Ixtapa, Mexico ; Kona, Hawaii ; Lahaina, Hawaii ; Newport, Rhode Island ; Sitka, Alaska. * Possible tender ports are: Ketchikan, Alaska ; Dubrovnik, Croatia ; Katakolon, Greece.

Facilities in ports of call vary significantly; wheelchair accessibility may not be available for shore tours or in certain ports of call. Carnival is not responsible for accessibility in its ports of call, which are not under Carnival’s control.

 

For transportation from the airport to the pier, Hydraulic Lift Transfer is available for guest with mobility impairments, if requested in advance. Standard transfer charges apply; there is no additional cost for the lift. Please advise us if you require this service no later than 14 days prior to sailing.

 

For wheelchair assistance at the airport terminals, please contact the air carrier directly.

 

If you are requesting wheelchair assistance with embarkation and debarkation, Carnival Cruise Lines has a limited supply of wheelchairs onboard each of our ships. In order to accommodate all our guests, we reserve them for embarkation and debarkation in the pier facility only. Carnival Cruise Lines does not offer curbside assistance for embarkation and debarkation. All guests that require assistance must enter the embarkation lobby where an embarkation representative can assist you. Furthermore, the wheelchairs onboard are used for emergencies and time-to-time usage, therefore, Carnival Cruise Lines is unable to confirm the exclusivity of a wheelchair for the entire duration of the cruise. Additionally, wheelchairs from the ships cannot be taken off shore in ports-of-call. For assistance with debarkation, instructions on where to meet can be found in the FunTimes onboard newsletter the last evening of your cruise.

 

Accessible parking is available at all Carnival Cruise Lines home ports: decal/permits are required. For pricing, and directions, please visit http://www.carnival.com.

If you require the regular use of a wheelchair, Carnival Cruise Lines respectfully asks that you bring your own or rent one from a service provider. Some companies that frequently provide wheelchair services for our guests are:

CareVacations: Phone: 1.877.478.7827

 

website: http://www.cruiseshipassist.com

 

Special Needs at Sea 1.800.513.4515

 

website: http://www.specialneedsatsea.com

 

Of course, you are free to select your own provider. Please know that Carnival Cruise Lines does not endorse specific service providers. Consequently, you assume risk of utilizing these third party services and are subject to their terms and agreements. Refund issues must be handled directly with you and the service provider as well as any other implications that may arise regarding your rental.

 

If you are requesting wheelchair assistance with embarkation and debarkation, Carnival Cruise Lines has a limited supply of wheelchairs onboard each of our ships. In order to accommodate all our guests, we reserve them for embarkation and debarkation in the pier facility only. Carnival Cruise Lines does not offer curbside assistance for embarkation and debarkation. All guests that require assistance must enter the embarkation lobby where an embarkation representative can assist you. Furthermore, the wheelchairs onboard are used for emergencies and time-to-time usage, therefore, Carnival Cruise Lines is unable to confirm the exclusivity of a wheelchair for the entire duration of the cruise. Additionally, wheelchairs from the ships cannot be taken off shore in ports-of-call.

 

For assistance with debarkation, instructions on where to meet can be found in the FunTimes onboard newsletter the last evening of your cruise.

 

We look forward to welcoming you aboard the Fun Ships of Carnival Cruise Lines.

 

Kxxxxxxxx xxxxxxxxx

Carnival Cruise Lines

Guest Access Support

 

email: guestaccessforms@carnival.com

You know, when you do the right thing and follow protocol, by taking the time to write a proper email, you expect an answer other than a standard response. :mad: Am I wrong?

I'm not sure what your question is? Seems to me that it was answered, with the section(s) you highlighted in red? They will help your father with embarkation and disembarkation if y ou go into the lobby area at the pier and request it...but he cannot use the wheelchair once on board. Is there something more you need to know?

You don't really need to request this ahead of time -- just when you show up, you go inside the lobby area, find a representative, ask, and they'll do what I said to somebody else above -- direct you to a small room, with chairs, where you will wait with others, and they'll take you aboard as they can, using the limited number of chairs they have.

Well uppitycats, the question was ...am I wrong to expect a more dignified response from Carnival?

I understood from my TA, as well as others on this board, that we would need some sort of confirmation to show that we had requested wheelchair assistance. I assumed that Carnival employees would have a list with my fathers name listed.

If all we need to do is go inside, then that's what we will do. ;) A simple email telling me so, would have been more appropriate instead of quoting what is already on Carnival's webpage, including subjects I didn't ask about. It's as so they didn't even read the email. So impersonal, and they can't even read well enough to spell a persons name correctly. :rolleyes:

All guests that require assistance must enter the embarkation lobby where an embarkation representative can assist you.

I agree with uppitycats. What part of the above sentence don't you get?

Go into the lobby, talk to a rep. and wait your turn. Simple.

CruisinManiac,

Sorry you've been jumped on by uppitycats. He/She must find themselves as the expert on disabled crusing and the authority on everything. I agree with you, Carnival should have sent you validation and at least had your names spelled correctly. You certainly have a right to ask the question, multiple times if need be on this board, without getting an "attitude".

I'm a retired federal drug agent who was severely injured in the line of duty. I've paid dearly for my service to our wonderful country and expect my concerns to be answered on an information board without an attitude.

If answering questions was annoying, I wouldn't answer them.......

Uppitycats!!

Now my last question for Umbarger....you said that you have never been assisted to board prior to the masses....have you ever gotten there before they started to board? I agree with the OP who said that the protocol is stated to be VIP's, Wedding parties, disabled, and then the masses.....just makes sense to me that we would receive the same courtesy as is offered by airlines IF you get there prior to anyone boarding.............:D!

maxidu, I know I'm going to state the obvious here but, cruise ships are not airlines. And for the record, you don't necessarily get to board first on all airlines. I've had some recent experiences with airlines making me board last, no I'm not kidding.

BTW, everyone here is disabled, and regardless of how it happened, one disabled person is not better than another and one person's disability does not trump another's. I've paid dearly myself, being disabled since age 2 from polio and now from post polio syndrome (today is the 55th anniversary of my being diagnosed with polio--so I've been at this probably a lot longer than you), and I don't see my disability as better or worse than anyone else's disability, regardless of how they got that way. Just because you're a retired Federal employee doesn't make your situation better than the person who had a stroke, or a person who is quadriplegic. Everyone is in the same predicament. Uppitycats has provided some of the best information on this board for a long time, but just because you didn't receive the response you wanted, or didn't understand the response, you got upset.

As for getting there early, everyone has that idea, so there's no real way to arrive before ANYONE else. And, if you get there too early, you're just going to sit longer because the wheelchairs they use are going to be taken up by those disembarking. When you only have a finite number of chairs and pushers, you cannot expect much more. And again, I just don't get this whole business of wanting to board "before the masses". I guess I'm just more patient and realistic when it comes to trying to get on a ship of 3000 or more, unlike an airplane with maybe 150. BIG difference, imho.

For the record, I and Uppitycats DID inform you as to the protocol of embarking on Carnival and their wheelchair procedure. But from your subsequent responses, I'm getting the idea that you somehow feel that you should be boarded before everyone else. That seems to be a running theme especially with your airline comparison. So, again finally, Carnival's procedure is "They board you when they board you", period, plain and simple. You do not get priority embarkation before the masses--not one cruise line does that, not even the luxury lines. Sorry, it just isn't the way it happens. You sit, you wait and they come with a wheelchair to get you whenever they can. What's not to understand?

CruisinManiac, I'm not sure what you expected. I know you understand that Carnival sails with thousands of passengers each and every week. They cannot possibly respond personally to each and every email they receive. And so they made a mistake with a name....imho that's not a crime, it's just a simple mistake. And again, I'm not sure what you expected other than what they wrote you. Cruise lines have a set policy, and all they can do is reiterate that policy, even if it's just quoting their brochures or website. Unless an individual's concern is one that's out of the norm of what usually happens, I don't know what more Carnival is expected to do.

I am a woman, thanks for wondering. All your talk about "masses" and how you (or anyone with a disability) should get special attention, sets my teeth on edge, sorry. There are procedures, they follow them, and you are no better..or worse..than anyone else. I explained the procedures, my explanation was supported by others, yet you still seem to think you should be entitled to special privileges, just because you're disabled. I'm disabled. I don't expect nor demand special privileges. That's all.

All guests that require assistance must enter the embarkation lobby where an embarkation representative can assist you.

I agree with uppitycats. What part of the above sentence don't you get?

Go into the lobby, talk to a rep. and wait your turn. Simple.

maxidu,

CruisinManiac, I'm not sure what you expected. I know you understand that Carnival sails with thousands of passengers each and every week. They cannot possibly respond personally to each and every email they receive. And so they made a mistake with a name....imho that's not a crime, it's just a simple mistake. And again, I'm not sure what you expected other than what they wrote you. Cruise lines have a set policy, and all they can do is reiterate that policy, even if it's just quoting their brochures or website. Unless an individual's concern is one that's out of the norm of what usually happens, I don't know what more Carnival is expected to do.

I tell you what! I am absolutely astounded by the responses I am getting from this board, except from the kind response from maxydu...thank you. ;)

I simply asked a question, based ON WHAT I HAVE BEEN TOLD about the protocol for requesting wheelchair assistance. Furthermore, at the end of the Guest Access Support page, it clearly states If you need additional information please contact us at: specialneeds@carnival.com That's what I did because I needed information about reserving the wheelchair.

From what I read (the part in red,) it does state Carnival Cruise Lines has a limited supply of wheelchairs onboard each of our ships. In order to accommodate all our guests, we reserve them for embarkation and debarkation in the pier facility only. Based on what my TA and on other post around CC, to me, that means the wheelchair needs to be reserved.

Since I emailed a specific question, I expected a specific answer from them. Seems you cannot get good customer service anymore. Doesn't matter how many customers there are... GOOD customer service reps take the time. They should also be able to read and write a name correctly.

However, I had already corrected my thoughts on this in my previous post by saying

If all we need to do is go inside, then that's what we will do. ;)

OK, I have my answer! Thank you for all the help. :rolleyes:

PS - I have replied to the Carnival rep and thanked her for the response. I asked her to confirm that my father's name does not have to be on a list for assistance. Will be interesting to see the response, if I get one. :D

"We reserve them for embarkation and disembarkation..." means "We - - the cruise line -- ALLOW THEM TO BE USED -- KEEP THEM SOLELY for embarkation and disembarkation."

If it meant "YOU the passenger needs to RESERVE them". .it would have said that.

Well uppitycats, that's the difference between you and I. I think anyone is allowed to ask a question and receive multiple answers from several cruisers that have had experiences. You think you are the sole source! I also feel that all disabled folks are in the same catagory; not dependant on their disability or how they obtained them. I further think the protocol I was told by Carnival, that VIP's, Wedding parties, disabled folks, then the masses IS a reasonable plan if you are there prior to anyone boarding. I don't look at it as anything but a safety issue not a gift. So YES, I think a little TLC is warranted, if the disabled person is able to meet the protocol.

Excuse the hell out of me.............

I have never had to wait to get on an airplane IF I was there prior to anyone being boarded.

Lastly, this is an information board and I don't think you or any other user should belittle folks for asking questions or having a different thought process. A simple, this has been how I've been treated for boarding would have been enough from you and let others reply who want to. I was given different information from multiple people so I thought the best way to find out for sure was to ask folks who have had experiences what their experiences were. I don't need a lecture from you nor do you need one from me.....Happy cruising...I'm out of here!

"We reserve them for embarkation and disembarkation..." means "We - - the cruise line -- ALLOW THEM TO BE USED -- KEEP THEM SOLELY for embarkation and disembarkation."

 

If it meant "YOU the passenger needs to RESERVE them". .it would have said that.

OK, I received a response back already. :)

My second email to carnival:

Thank you for the reply. As I mentioned, we do not need any other services other than assistance up the embarkation ramp at embarkation in Charleston. A wheelchair will not be needed at any other time unless there is an emergency. From what I understood from my TA and others, we would need to have my fathers name on a list as confirmation that he needed assistance. Is this not the case?

Thank you,

And a satisfactory answer:

Carnival Cruise Lines is dedicated to offering a quality cruising experience for all of our guests. In reference to your inquiry below, your father's reservation has been noted for wheelchair assistance at the pier. He will have to introduce himself to a Carnival representative upon his arrival so that they can assist him onto the ship.

 

We look forward to welcoming you aboard the Fun Ships of Carnival Cruise Lines.

"We reserve them for embarkation and disembarkation..." means "We - - the cruise line -- ALLOW THEM TO BE USED -- KEEP THEM SOLELY for embarkation and disembarkation."

 

If it meant "YOU the passenger needs to RESERVE them". .it would have said that.

You beat me to it.

Carnival Cruise Lines is dedicated to offering a quality cruising experience for all of our guests. In reference to your inquiry below, your father's reservation has been noted for wheelchair assistance at the pier. He will have to introduce himself to a Carnival representative upon his arrival so that they can assist him onto the ship.

Looks like the same answer you had in RED way back when!!