NCL Account Log In Issues

I am at my wits end. I have reset my password multiple times and still can not log into my NCL account. I talked to tech support and they basically had no answer. I even created a new account with a different email address and immediately it tells me that my login info doesn't match. Anyone else had a problem like this?

what error do you get "can't log on"?

Tried a different browser?

Probably the browser. I know I can't login with ghostery. (A browser that tries to keep websites from putting data form your pc such as cookies...) Probably because ncl can't set the trackers it wants to.

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I thought it was a browser issue also-I've tried Firefox, Chrome, and Safari. I even had my daughter try and log in using her laptop. I do the password reset, I click the link to reset password and get confirmation-your password has been changed. I go back to log in and it tells me the information entered does not match our records. This is absolutely mind boggling.