luv2travel90266

I sent a question stating I loved the onboard but their shoreside reps continue to disappoint. Let’s see if she adresses the question.

I’ll be on Pursuut in September. Onboard service continues to be great. The back office on land continues to be a disaster. It took me two months to get my OBC for full prepayment under their offer credited to my account. I felt very sorry for my travel agent and all the time that was wasted. They need to get their act together.

They also do the same for anniversaries!

Thanks Grandma. I guess I found this funnier than most members on this forum. You are the only one that laughed so both of our sense of humor is warped.

On a Facebook board. Had to share it. Just too funny.

Spin the wheel and perhaps we can win tomorrow?

Per my travel agent Azamara acknowledges their mistake on not applying the paid in full discount but now they have added a balance due to a completely paid off cruise. My TA continues to make calls with AZA moving the file to a different department. My opinion of the AZA back office is not repeatable to the audience of this roll call.

Not correct. I have a travel agent who I have used for Decades. The conversations were well documented between the agent and Azamara staff who "passes the buck" . The conversation ends with "I will contact the department who can do this and will call you next week" Result is silence! How much simpler can it be? Travel agent contacts Azamara 9 in January 8 months ahead of cruise, indicates her client wishes to take advantage of the 5% OBC for full payment, my card is charged and I receive a new invoice showing zero balance. Like others I now have my air, booking for cars and hotels before and after the cruise after hours of research (which I love doing). I won't cancel but why would they wish to lose a repeat client with a history of multiple past cruises on the line? Errors are expected but resolving them efficiently without wasting staff, agent or customer's time is too!

Less than a price of an inside cabin? Obvious website error. Some however are not so obvious like attempting to renege on OBC offers such as the 5% for early payment. Still fighting that one and will update. The hassle takes the pleasure out of dealing with them.

Did this trip 2 years ago. My trip notes might give you some suggestions. Enjoy Icelamd 2022.pdf

Big difference in cost to Azamara for booking a venue for ~600 people plus transportation to and from. Personally I have been fine with the on ship experience. Don't need the drama with the shoreside so am now looking at other cruise lines. The value of my time fighting for the 5% OBC due me for the early prepayment (now they advertise 10%) is not a big deal. The lack of consideration, unkept promises and wasted time is unacceptable. Regardless I expect to thoroughly enjoy my trip but will spend my future dollars elsewhere.

They have 2 shows. We signed up for the earlier one and will have dinner after. You will find it under excursions on the website

social media should do it but it doesn't appear to work with Azamara. These are complaints listed at the Better Business Bureau website. All appear to have been unanswered by Azamara https://www.bbb.org/us/fl/miami/profile/cruises/azamara-cruises-0633-92032451/complaints

Typo! 2021 was the sale, 3 years ago, RCL to Sycamore Partners. Sycamore has some great brands and are not noted to run their companies into the ground.

I'm trying to be patient but my travel agent should not have to be doing this extra work because of errors by Azamara. As has been said already by others Azamara was sold during the 1st quarter , 2001. For those thinking of their next cruise booking there are other cruise lines to consider. I am in a customer service business. It is much less expensive to keep a customer than find a new one. My success has been based on the loyalty of clients pleased with my services. Azamara's brand is being damaged by the lack of attention to their customers. Sycamore Partners are going to lose if they don't correct the issues with Azamara's back office.