I read a lot of negative things on this site about Princess and being able to speak with someone. Or complaints about it taking forever to receive refunds. Therefore, I want to make a positive post with kudos for Princess. Unfortunately, due to a family issue with an aging member, we had to cancel a 10 day Southern Caribbean scheduled for 8-18 January. It took me 2 minutes to get someone on the Live Chat. It took 5 minutes maximum to cover all options and confirm what I needed to confirm. Then it took about 5 days to receive a full refund on not just my deposit, but also the monies spent on excursions. Well done Princess!!!