I have been trying to talk to my PCC. I have emailed him and left messages for a call back. He may have left the company. I have twice responded to HAL emails on a specific cruise offer, I receive the generic "we will contact you asap" email, but have never got a call back. Today, when calling "due to high call volume we can't service your call right now" please use chat. Go to web site, use the chat function fill in my info, press chat now, get a blank white web page.
I am really wanting to ask some questions about the private cruise fares and book a cruise. Why waste the time, money and effort to get a customer to call in, if you can't handle the calls?