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Can you be a little more specific? Like which cruise is he on? Which piece does he need? Is the ship in US ports or foreign? This information may help your get a better answer or a makeshift solution.

Are you working with a TA? I was able to get a re-fare without losing my OBC. She is a skilled TA who knows which questions to ask and who to talk to. She doesn't hang up until she sees that everything is in place. December is a long way off. You have not reached final payment time. Did you put down a non-refundable deposit (mistake #1). Are you from the United States? That can also play a factor in policy.

There is a manager/supervisor. S/He wears the suit (and on the staff board). You will be on this cruise long enough to get to know him/her. There's always a paper trail. That's just blowing smoke.

The Future Cruise Person is able to print out the "order" that was submitted. I did that on my summer cruise for the sister you met (who wasn't with me until October). She doesn't check emails....So I wanted a hard copy. My TA also received notification since same sister doesn't go into her Princess account either). Glad you were able to buy FCDs for everyone else. I think Princess did this since everyone's FCDs expired during the Pandemic. Still, with only a year expiration date, I think (aka Sheldon Cooper) they should allow this nice perk. What's the harm? They will get more bookings. Crossing my fingers that you will see the Northern Lights sometime during your remaining cruise days. Unfortunately, every day will stay lighter and lighter from here forward.

I understand your irritation over the bar charges. I would have escalated this to the Food and Beverage officer, Hotel Manager, or at least the Customer Service Supervisor after the second "error". I would not have taken it out on the crew by removing their gratuities. Thank you for your balanced review. It seems like more and more ships are using the aft dining room for breakfast and lunch. I guess that is a good way to consolidate the crew. I wonder if they are still short staffed? Will it discourage passengers from eating in the MDR and head for other venues?

Book a mini-suite on a Grand Class Ship to get a bigger balcony and a tub/shower combo. I can't remember, but think....that a regular balcony on Caribe Deck 10 has 9 x 9 balconies. Or forward/aft cabins. And this is one of the reasons (balcony size) I have no desire to book a Royal Class ship. Princess doesn't have large showers in balcony and below cabins.

I’m waiting for a class action suit against O.N.E. For their “not 100% transparency”. Above the line. Probably….honest and scrupulously….maybe not so. Buyer Beware

I tried to also do a complimentary dinner on the app. Couldn’t get past choosing the time and date. Error message. Went to the web based “app”. I was able to reserve time and date. Confirmed, no page showing “credit”. Went straight through to payment charge. Checked my Credit Card. Yup….pending payment. I went back in and deleted reservation. Yup….pending negative balance. I’ve never had any luck making pre-cruise reservations. I gave up. Will do it when I board.

Thanks @burnabyjean. I would not consider your experience as a "positive" one. I would love to see a glowing report on how great this promotion is...better than sliced bread. I am old school. I don't trust digital "stuff". I've had digital and paper orders for FCDs non-appear. It is best to place your order at the beginning of the cruise with a representative...rather than deal with the crowds to chase down your order. I will fill out the paper, but hand it to the person, wait for them to process it (not stick it on a pile and get to it later), and walk off with a hard copy confirmation. AND you do not have to hand over a credit card since it is charge to the credit card on file (not to your folio). They have that information. That is why it is so unnerving to think they will ask you for your credit card for a Princess Promotion deal.

Unfortunately, the Catch by Rudi is not on all ships. I only do Specialty Dining when it is complementary. Haven't heard many speak of Planks and the Crab place on Grand Class ships.

It is a very short, required, port to satisfy PSVA. I am surprised that Canada has not made it mandatory that they stay longer ($$$$) like Ensenada, Mexico did. It might be just too long a trek from the previous port in Alaska to make to to Victoria earlier. It's only used for ships that do round trips out of Seattle. Not required for ships that sail in/out of Vancouver. Yes, cash out of casino as soon as you leave your last Alaskan port. Casino will be closed in/around Victoria and Canada.

*psyche" replaces psychic (although I am sometimes that too).

Have you tried the Chilean Sea Bass or the Lamb Chops? Both are outstanding. I heard the filet is very tender and full of flavor. I gave up on the Rib Eye Steak. Way too much for me to eat. I was told by the waiter that you should always order that meat medium rare. I do wish they would change up some of the sides. But then again, there is so much to eat. I love the papaya something with Tiger Prawns. I like Sabatini's new menu, but prefer the Crown Grill.

@keldaria Your detailed description is something that I know many have been waiting to read about. Thank you for sharing your carefully crafted first hand experience. I welcome anyone who had a positive experience cashing in on Princess Promotions. There seems to be very few examples of how this works in real life. Maybe the word is finally getting out (after a year?). With all of the PR problems Princess has created for themselves, maybe they should reconsider farming out their Future Cruise Department to O.N.E. Look at what happened to SHARE. But then again, the SPA is still around. I just found an old but current for 2024 (lol) daily calendar for "Who Moved My Cheese". Yup, I am in that age/personality group that finds change really hard on one's psychic.

I am sorry to hear of this development. I hope that Canada will have an additional fail safe for your parents. This will be an expensive lesson if they are unable to dispute this charge on their credit card. I do visit O.N.E. on a cruise to see what "cruise specials" they have or to purchase an FCD (future cruise deposit). I want a hard copy of that transaction. Anything else is a no go for me. I have learned my best advocate is my TA and will not book anything while on the ship. I hope your parents can prove that they did not sign any agreements. Princess would have to "prove" a contract was signed by them to process the payment. Otherwise, I see it as an unauthorized charge to the card.