Garyjames220

Don’t get we wrong it took hours of calls and emails to sort this

but they issued me with a FCC when I asked for a refund I said to them I am not waiting for you to start the refund process again when it was your error  It needs sorted now

i spoke to someone higher up and I said I will be calling daily until I get this money if not 

he then re started the refund process on 7th April then got this email today 

5 minutes ago, keishashadow said:

5 minutes ago, keishashadow said:

Congrats, but rather Curious as so many with cruises from March are still waiting. 

 

Squeaky wheel shouldn’t be getting the grease, in a perfect world it should be first in, first out.

I did call a few times to explain I was unhappy with time scales. Spoke to team leader twice and he sent me email today confirming it had been done. 

1 minute ago, Scarlette said:

 

 

Did you book through a TA or directly with Royal?

 

I have a full refundable deposit owing.  I cancelled on March 23rd, I called this morning and she said the refund was refunded to my credit card yesterday??  I guess we will see in a few days.  I am not holding my breath.

Direct with royal

I have been dealing with a team leader to sort our refund and have had to push them

just got a email there saying that our May cruise has been fully refunded today and should show on our credit card within the next few days

8 minutes ago, B-52 said:

Yep!  Busted as in Bankruptcy? Then what happens to all that FCC?
Incidentally, bankruptcy is not the end of the world in the big corporate world.

It protects them from bad debts...like you and me, and gives them time to re-organize for the future.

 

Yeah as in bankrupt 

so say a line goes bankrupt. What would happen to all these cruise ships then

Surly If there are no cruises this year, cruise lines will go bust 

4 minutes ago, MoniMommy said:

I read one story on Elliott.org but this was a person who took a cruise, complained, received a FCC for her troubles, and still filed a credit card dispute which she lost. She was then banned. I don't know if banning customers for credit card disputes is a regular practice. I hope not, but if I am that will be a sign that we shouldn't cruise again even though it means forfeiting the $900 FCC that we have.

If that's true that's shocking 

7 minutes ago, Biker19 said:

Some have reported that RCI may ban folks who have disputed credit card charges.

Never right

4 minutes ago, MoniMommy said:

Thank you for sharing your experience. I will call royal more time and make a  note of the name of the agent and time. I will then file a credit card dispute. If Royal bans me from crusing with them, so be it. 

Why would they ban you from cruising with them for trying to get your money back your due?

16 minutes ago, MoniMommy said:

So it kind of seems like they have no intention of giving the refund. I was told they posted it to the bank on April 11th and that I need to contact the bank. Does this mean that they have no intention of giving refunds but rather just intend to string customers along until they file for bankruptcy protection?

But why have the issued some refunds to customers if they were thinking in going bankrupt 

If royal cancelled would u not be ale to cancel for FCC and get a cash refund 

So what bills do they still have to pay while in lock down

12 minutes ago, Iamcruzin said:

I doubt it too but you can't squeeze blood from a stone so adventurally it may come down to that. Anyone who takes an FCC at this point when they have the option to get cash better not come to this board to complain when they can't use them. The flames will be flying and it will be like the burning of Rome.

What makes u think they won’t be able to use them

5 hours ago, sheridan318 said:

They cancelled are quantum cruise early march the other one march 23rd also cancelled by them I just don't like the way they lie to you when you ring and guy at the end of phone call started whistling as if hes bored answering these phone calls, just tell the truth like when he said not one refund has been done yes I know they have thousands but they should have started refunding by now people are out of work and in need of this money now not two months down the track, it took them ten seconds to take the payments but two to three months to return it is not a good look

Couldnt agree more

10 hours of my time wasted in sorted a 10 second refund. 

Dont think they would wait on the line for me if it took me 10 hours to make the payment 

6 hours ago, firefly333 said:

If they wouldnt extend someone else's fcc from Dorian which ends this june, I would have bet no exceptions to extending yours.

 

That was the first mistake. If you had read more posts you would have seen no one else got a extension on fccs about to expire. 

 

Just stick to the refund from the beginning, they are busy and confuse easily.

 

I haven't had the best experiences myself, so I'm thinking they hired off the street and not properly trained. ... and I wanted to book and spend money and was beyond rcl agents capability. 

 

I guess have to keep calling to get your refund. 

Yes I agree I wish I never ever mentioned extending it. But even still shouldn't have caused all this hassle 

I actually called once yesterday and he couldn't find anything with my booking number even though everyone else could. He then tried by name and sail date. After 5 times of my name and 30 mins on the phone still couldn't find it. Gave up and called back 

I have never seen anything like what hassle I had yesterday just for a refund. Even a manager saying it's not even cancelled my sailing. Was totally stressed out 

I have just received another invoice from them this morning. With wrong amounts on it again. I swear they must be trying to wind me up

1 hour ago, Bloodgem said:

If you could do with the money why did you ask to extend the FCC by 1 year, in your OP?

 

 

unfortunately things changed our end from the weeks ago I asked them that 

the main issue here though is the poor customer service there giving. About 10 calls to sort a refund 

36 minutes ago, grandpaper said:

Customer Service in any industry during the pandemic is going to be uneven..   Lots of people are home sheltering in place and not working.  You will get your refunds or fcc.  Anyway where are you going in such a hurry that you need this to be done now.  Patience please with whoever you deal with for a few more weeks.

Well if I never called them it would never have been done. And after 10 hours on the phone over the last wee while to them, becomes stressful 

I am not going anywhere in a hurry but due to less income for us now we could do with the money back 

Not to mention they could go bankrupt 

23 minutes ago, not-enough-cruising said:

Don’t let the fact that there is a global event going on...........unreal!

Yes there is global event but that doesn't meant I should need to mess about on a phone for over 10 hours getting told wrong information and passed about everywhere just to get my refund 

And good luck to anyone else that has requested a refund. You will need it

I thought I would share my experience in  the very poor customer service from royal we have experienced and that's putting it nicely

We are in the UK and royal cancelled our cruise and I asked for the full refund of £2748

So I got the email saying we can get a full refund or 125% credit, so I called them up and asked them if they could extend the FCC by one year as due to my wife's pregnancy, not been aloud to travel with a baby under 6 months and the fact we already have a holiday booked at the end of next year it's not possible for us to go next year. So they said that shouldn't be a problem and he was going to send the request to the admin team. A few days later I called back and it had been declined. A bit suprised as I thought they would rather keep the money and business but there choice. So I said that's fine I'll just take the refund then

few days later I receive a invoice with £514 on to be refunded, called up again and asked why I got this and after about a hour they said it was a mistake and said it's now all sorted 

I then continued to receive invoices  every single evening with the wrong amounts on, which I just ignored for about a week (thinking it was just a error again and had already been sorted)

Then today I received a FCC for £2234. Never even included the 25% extra. I asked why have I received this when I asked for a full refund but they said that I asked for the refund before cruise was cancelled so it's a FCC, so he said that's a mistake and told me to call the after cruise team which I done

So then called the after cruise team they said we don't deal with UK bookings so called back to the UK line

I then asked to speak to a manager and explained it to him and he said that my sailing had not even been cancelled. I said please don't tell me this, go onto your website and you will see it for yourself 

I then got cut off not once but twice and took ages to get back though to him. He then said the £514 is in the queue to be refunded and I need to speak to the after cruise team to cancel the FCC 

 so called them again and they decided to take the call this time. The women said that it was a error on there side and it should be refunded within 30 days 

felt like arguing the point it should be 30 days from when I asked for the refund as your error is not my fault but had no energy left

so far it's taken over 10 hours off calls including hold times and I still don't expect this to be the end of it

ill stick with Disney cruise line, this has just put me right off royal. What a carry on this has been. Just refunded it. Easy

So if someone cancels a cruise for next year it will take over a year to refund then 

doubt it 

Does anyone have the link to where I cancel to get the full refund instead of the FCC

Disney cruise line only cancelling upto 12th April as it stands 

So Alaska in cancelled for may

whats the options royal is giving you for these cruises

I have it in writing from them that it only needs to be used to book by 31st Dec 2021. And the cruise itself can be after that