Mike Moore

Afraid I don't have anything more to add, as the "why" is far from my area of expertise.

Unfortunately it cannot. I believe a previous poster mentioned they setup a 3-way call to accomplish this after the TA submitted the initial request.

Apologies for that @RetroRod - I reached out to that team this morning to ensure they have the correct answer, which is as I stated above.

Answers to all of your questions can be found in the FAQs at the bottom of this page: https://www.rssc.com/HealthSafetyProtocols Policies and procedures are changing quite frequently, so we send out a summary to all booked guests about 30 days prior to their sailing, and anytime there is a significant change, we send out a broad communication.

Some clarification for you all - the Custom Air Request is available within the My Account area as shown above *IF* you booked directly with us. If you booked through a Travel Agent, only they have access to the form. For any items that possibly create a change in the cost of the cruise fare, our policy is that if you have booked through a Travel Agent, the request has to come in through that Travel Agent.

In addition to the "Feedback" functionality on the right side of most pages, we also have the form at https://www.rssc.com/about/contact with a specific question for website-related items.

Correct @UUNetBill - in the last week alone we've had over 500 different browser versions visit the website, and when you add the different privacy settings at the user level on top of that, well you begin to understand the challenge. With the ever-changing rules for different countries, and even states in the US, unfortunately some times we have to take a whack-a-mole approach when it's an issue that pops-up but is only reported by 2-3 users a day, and even those users can't reproduce the issue when we reach out. @carolina cruisin one of two reasons are behindi the number of boarding times available. If you are arranging your own transfers, then all the times shown would be all of your options, and the longer you wait after Online Checkin opens at 21 days the fewer choices you would have. If you have your transfers arranged through us with a pre-cruise hotel or flight, then if there is only one choice it is the time that most closely aligns with when that transfer will arrive at the pier.

Agreed, which this went through with numerous devices, OS, browsers and versions, just like everything we do. Unfortunately with so many different variables, including users security/privacy settings, occassionally something like this causes a nussance with some odd combination of those variables. We should have it sorted soon!

Quick update that we found someone to assist us with this issue and are now actively working on a fix. I'll update this thread as soon as it is resolved. Appreciate all your patience with this nagging issue!

Should anyone experience this in the future, before you attempt to fix this by using a different device, if you could please send me an email to mmoore@rssc.com if you are willing to jump on a Zoom call with our developers I would greatly appreaciate it. Unfortunately we simply can't recreate this problem ourselves, but we can likely capture some data from someone experiencing it in real time that will help us fix it. @Kwaj girl - thank you for your offer - going to work with the team on the best way for us to recreate it with you, but as a backup plan figured I'd ask if anyone else has the problem and is willing to help...

Hi Angie - if you could please forward me the confirmation email you received to mmoore@rssc.com, I'll double check to ensure the tours are all reserved for you correctly.

It was something I had promised a few months ago, so I wanted to alert those that were waiting. And the amount of the performance was dependent on multiple variables, so I'm glad to see it being more of a major improvement for some guests. 🙂

Very glad to hear that - thank you for the feedback!

Good morning @mountaindoc358 - could you please send me an email at mmoore@rssc.com so that we may try to assist you?

@mrlevin - I just sent you an email regarding assisting us with resolving this issue. We've heard of this problem before but each time we attempt to troubleshoot it the problem has resolved itself.

Glad to hear that! For anyone else on Splendor's May 21st sailing I can confirm that for some reason Online Check-in is not showing as complete for some guests. If you have received your boarding pass, there's nothing more for you to do and we're checking to see why your online check-in is not showing as complete. Apologies for the inconvenience!

So long as the "complete" check box appears next to every item for all guests in your suite, then yes - it should say that Online Check-in is complete on the first screen. Feel free to email over your booking information and I'll be happy to double check it for you.

If you could send me the details of your booking - mmoore@rssc.com - I'll be happy to take a look for you.

Greetings all - we've just completed a minor improvement to the shore excursion and dining reservation process on the website. It still looks the same, but the delay between the time you click on something and the time that something actually happens should be reduced to a more tolerable level. We still have much progress to make in this area, but it should be perhaps 30% faster than it was before, which will hopefully ease in some of the frustration. Thank you as always for your patience as we continue to work to improve the website to a level that is more consistent with the quality of our onboard experiences!

Good morning Cruise Critic! Quick update that went live yesterday - the Onboard Activities section of any specific cruise that you are looking at now shows any special programs, such as our Spotlights, Guest Lecturers and Bridge at Sea. If you scroll down to the Onboard Activities section, if there is any special enrichment program on the cruise, you will see the Enrichment Series item below in the first position. Clicking on the Learn More button will open a window with the information in the second screen shot below, where you can expand each by clicking the + symbol to read more details about each program. If you have any questions please don't hesitate to ask, and as always thank you for your suggestions and patience as we continue to roll out more improvements.

Grettings Cruise Critic Community - Just a quick update to let you all know that if you are looking at a cruise that has shore excursions available for it, you can once again enter your email address using the prompt you see below, and will receive a PDF of all the tours with pricing and start times. We have also added maps for those users browsing the website on a mobile device, as well as a few other minor improvements. Thank you all for your patience and if you have any questions please let me know, and we'll have more improvements coming soon!