Mike Moore

Thank you for pointing that out - I've notified the appropriate team and would expect that to be updated in the next day.

The ports are listed correctly on the maps, so you can confirm using that view.

Good afternoon Mr. Levin. In an effort to assist you and troublehsoot this issue, I requested the shore ex document for this voyage with my own email address to try and replicate the issue, however I did recevie the PDF. I have attached it here for your convenience. ShoreExcursions.pdf

I have to admit that I hadn't noticed that ever before - thank you for pointing it out and we'll definitely get that fixed. Apologies for the inconvenience.

Apologies that whoever you spoke with didn't think of this alternative, but assuming you are referring to the cruise that sails in January, you can see the tours operating in Sydney by looking at the full 33-day voyage via the link below: https://www.rssc.com/cruises/EXP240105A/summary

Unfortunately that is more complicated than it sounds, so adding that functionality pre-cruise is unlikely to be made available.

You all are too kind - it’s my pleasure!

Good morning @ivyleaguegent - you can send me an email at mmoore@rssc.com.

It will be removed shortly.

We're hoping to find a solution that works more efficiently for both guests and guides, but at this time nothing is imminent.

Good morning everyone. I can confirm that the old SmartGuide app is not currently in use on any of our ships.

There are currently no plans to make it a Grand Voyage or a single sailing.

Fear not @mrlevin - today is the first day of the pre-registration window, just as we have done in the past. Notification of that will be going out later this morning. Reservations will open May 3rd, so you have plenty of time to research.

Glad to hear that - I hadn't yet heard back from the department that loads the inventory confirming it was resolved, but glad it ended well for you. Apologies for the inconvenience and stress it caused!

I'll update this thread as soon as I know more. It's incredibly unlikely that anything will change today, so checking anytime prior to mid-morning tomorrow isn't necessary unless I post an update here.

Apologies if it was posted earlier in this thread - which cruise are you sailing on Gray Lady? I'll check with the team that manages the inventory for our shore excursions, as this isn't a website glitch so much that it appears the inventory isn't set in our reservations system yet.

Hello Phil - if you will send me an email with your contact information I'll be happy to look into this issue for you, as it is possible you inbound emails are stuck in your contact's spam filter. I may be reached at mmoore@rssc.com.

I am afraid we don't have a solution for that to offer.

Tours have now been loaded for this cruise. Apologies for the delay.

Unfortunately it doesn't look like the tours will be finalized prior to this weekend. As soon as I have a timeframe I'll update this thread.

Checking for you Marc and will update this thread accordingly.

I've been able to recreate this issue, so we're looking into it. Apologies for the inconvenience, I'll update this thread as soon as we have it resolved. In the mean time, you may review the list of tours being offered in Beppu, Japan this year here: https://www.rssc.com/cruises/EXP230314/summary?source=CruiseSearch&filters=open

When you are looking at a port (outside of My Account), you will see one of the two messages below. The first message indicates that tours are not finalized yet, so if you click on the Download All button you will receive a list of tours that have been offered from that port in the past. The second message means that the tours have been finalized, so clicking the Download All button will provide you with a list of the actual tours that will be offered. We make every effort to have the tours availbale 365 days before sailing date, and for every port on the cruise, however occasionally there is a day for a particluar cruise or port(s). As shore excursions to be offered in this port are not yet confirmed, below is a list of those offered previously. We make every effort to have excursions finalized at least 365 days in advance of sailing, and often sooner, so please check back regularly. The following Shore Excursions may be reserved beginning 365 days before the cruise begins for guests receiving Concierge amenities, and 300 days before the cruise begins for all other guests. Guests receiving Concierge amenities will receive a 5% discount off of the prices shown below for Regent Choice Shore Excursions.

Can you send me an email please with your booking number, ship and sail date and I'll be happy to look into this for you: mmoore@rssc.com

We are working on doing just that. Close to finishing the work that will allow us to post a message alerting guests to the fact.