Cpt Pugwash

Well that's me notified P&O to remove alll my details from there system as i will never be travelling with them again due mainly putting in a complaint of staff standing round watching me struggle to carry things while many of the Passengers offered me help cause they could see what the staff didn't and what was P&O's reply to that complaint put in 6 weeks ago Silence.

I know what kind of company working for years for one the same but never wanting to climb the ladder things go wrong, mistakes happen you either acknowledge them and make sure they never happen again or you ignore them cause all your interested in is Praise.   

By there silence they have shown which one they are.

Also on here i have had so many comments from people basically saying 'i was OK for me' i wouldn't deny it wasn't but because something was OK for them whatever it was does not make a difference to anyone who had a bad experience of whatever.

Time for me to move on i have always said 'if someone is good at there job i will praise them from the rooftops but if someone is not i won't cover for bad service'.

And since P&O will tell everyone how good there service is there silence shows it is not.

As the saying goes 'A persons actions not there words will tell you everything you need to know about them'.

Happy Cruising Folks.

9 hours ago, TigerB said:

 

It's regrettable that you have had a poor experience with the cabins on Iona, and the cabins and facilities on Britannia.

 

I would agree with you that Britannia is not perfect, and a full time wheelchair user would have difficulties with the doors if travelling alone, and that all outside areas are not wholly accessible. We've only travelled in a balcony cabin on Britannia, twice in the same grade, so I cannot comment on the inside cabins. Our cabin was no different to many accessible hotel rooms we have stayed in, a lot of which do not have automatic doors; I am able to assist my wife by operating the manual doors in the cabin and around the ship.

 

I would say that, although not perfect, P&O have come on in leaps and bounds with the disabled facilities and accessibility on Iona and Arvia for wheelchair users.  Almost all doors, and certainly the ones for access the decks, are automatic, as are the doors for all public toilets. I concede though that the latter may be a by-product of the desire to make the doors for toilets touch free from a hygiene perspective.

The automatic doors for the cabin and bathroom are, in my opinion, a good idea for wheelchair users, as are the automatic balcony doors. The moveable sinks and support bars are also a good feature.

 

The accessible inside cabins on Iona and Arvia were reclassified because of customer feedback, in that they are not suitable for large wheelchairs and mobility scooters due to the space and small turning circles. My wife's power chair that she uses at home would fit through the cabin and bathroom door, but she would not be able to move freely about the cabin and bathroom in it.

I accept your point that you have difficulty with your rollator, and maybe the dimensions of it and you together take up more floor space than my wife's travel wheelchair, but she has not had problems with manoeuvrability in the two inside cabins we have been in on Arvia.  The toggle switch for the main door is far enough back that she can operate it without interfering with the operation of the door, then boule straight out of the cabin.  Granted though, that opening the bathroom door requires a little more forethought; she would activate it by pressing on the toggle switch at the side of it, but the door does not open fully straightaway because it hits the front of her chair; however, when she moves back in her chair the door continues in its opening motion, without further hindrance.  That is the same for the balcony and inside cabins we have been in.

 

I would not agree with your description of the inside accessible cabins on Iona being 'very small'.  The PF cabin 9229 we had on Arvia, identical to the one Beezes80 is looking at for Iona, had maximum dimensions of 4.9m x 3.76m for the bedroom, and 2.37m x 2m for the bathroom, a space of 121cm between the foot of the bed and the wardrobe, a space of 66.5cm on my side of the bed, and a space of 80.5cm on my wife's side of the bed.  We have been in European accessible rooms smaller than that.

 

Again, I'm sorry that you've had a problem, and that you feel you can no longer travel with P&O but, given that Beezes80's chair has similar dimensions to my wife's travel chair, and that they can walk a little way, and that they will have a companion with them, I really do think they will be fine with the partially-accessible inside cabins on Iona and Arvia.

7 hours ago, reviewfan said:

Hi, we sail on Iona to the Fjords on 15 July. We had planned to book their excursion from Alesund to the Stranafjell cable car and a fjord cruise back but left it too late and now there's only one place left! I'm struggling to find any independent comapnies that offer the same excursion. Can anyone advise me please? Failing that we plan to take the cable car excursion from Olden the next day, again any info / advice much appreciated! Thanks 

Can't offer you any advice on Alesund but the Olden Cable Car (Skylift) can be booked Direct from company on Dock and only takes 10 Mins to get to, and and it may be Sunny at ground level but may be covered with Cloud at top so if you book beforehand with P&O you go or lose your money no matter the weather.

And also no having to stick to P&O timetable for it if you go independent with it being so close.

P.S One last thing you may or may not have noticed this it is one of the steepest climbing cable cars in the World the photo on the Website is of near the top it is practically a sheer drop before that.

Happy Cruising.

Can i add some advice to this post after recently travelling on the Iona & Britannia for the first time since i had my Leg Amputated.

1. Iona Partially Accessible are very small and not really suitable for Rollator users but only called that cause they have Electric doors and a Adaptive Bathroom, apart from that i found myself spending a lot of time walking backwards with my Rollotor in Cabin because of lack of floor space.

2. Went on Britannia a month later and using a Rollotor all day was exhausting on Iona so hired a wheelchair to use and to call Britannia Wheelchair Friendly is a wide use of those words.

Unless you call having NO Electronic Doors on ship except 2 on the Separate Mens & Ladies Disabled Toilets on Deck 16 ( which i have never seen separate Disabled Toilets anywhere).

No Electric Doors on Fully Accessible Cabin or Toilet Door, No Electric Doors going out on deck, you have to go through 2 normal doors with handles on them with Automatic Closers fitted to Access Disabled Toilet anywhere else on ship, and on Deck 17 there is a area if you want to continue round deck you must go through the Gym but to enter you must go up a ramp about 4 ft long them open a door by it's handle opening out the way so would be difficult with someone using a Walker never mind a Wheelchair.

To Call the Britannia Wheelchair friendly is a Wide Stretch of the Imagination of what is considered Wheelchair Friendly.

Happy Cruising.

Sadly No more P&O for me last 2 have been terrible due to my now Disability.

4 hours ago, FOPMan said:

There is a difference between occasionally providing a small amount of assistance that does not involve bodily contact or hygrine, such as moving a chair, carrying a tray from a serving line to a nearby table, preventing a fall at the gangway), ir holding a door open and providing full/time wheelchair assistance, assistance eating, help with hygiene issues, providing assistance with bathing, etc.). The former may be reasonable to hope for; the latter is out-of-bounds.

That is exactly what i was looking for ONLY help in carrying things like drinks plates of food no physical help but even that simple help was not offered by staff, it's common sense/manners if you see someone struggling to carry something anywhere disabled or not do you offer them help or ignore them and let them struggle.?, i know what i did many times before having my leg amputated and not just when doing my voluntary work for years with people with different mobility issues but wherever.

To me it's just manners helping other's when you can see they could do with some, yes there is people that do not want to be helped when offered there is times when people have offered me help when i preferred to do something for myself but always answered 'thank you for the offer but i'm a stubborn sod and like to do as much for myself f as i can' or thank you but i have a little routine for doing this'. 

To me again it all comes down to manners if you see someone struggling with no matter what do you offer help or ignore them and leave them to struggle.?

On 5/7/2023 at 11:06 AM, Bob++ said:

When we booked our first accessible cabin, the paperwork made it clear that my wife must have a helper and that the staff on the ship could not be expected to provide that help.

 

In practice, we found that well-meaning fellow passengers were a bit of a pain as they don't know what was needed and usually just get in the way. Staff on the ship were great within their limitations. Restaurant staff happily moved chairs around and the gangway team pitched in to help when the high tide made it rather steep.

 

I too have stories about the difficulties we have faced, but I accept that most people have no experience of these situations and while I admire your courage in cruising alone with such a disability, I think that you should consider looking for an able-bodies friend to accompany you in future. It does make things so much easier.

I was in a Partially Accessible Cabin and fill in the same medical questionnaire as your wife and nowhere have i seen that you must a career with me though this may be down to P&O saying this due to your wife's condition. As for expecting help from staff it was common sense if you seen a disabled person struggling to carry something, would you offer them some help or ignore them.?

10 minutes ago, RA10 said:

I was looking for something similar for my wife.  She has issue with queuing for prolonged periods.  When I saw your comment it gave me an idea.  I googled for it.  I have come across one in Superdrug.  It's called "Aidapt Folding Seat Cane."  Hope that is of some help to you.  I will show it to my wife to see if she likes it for when we are next travelling.  Unfortunately it seems to be online only, so we cannot pop into Superdrug to take a look. 

if you have a Shopmobilty some of them will hire out different equipment to go on holiday with you for a few pounds so worth checking out if you have one near you.

Copied and Pasted from P&O Website. If you need to bring a wheelchair or mobility scooter on board with you, it is essential that you let us know at the time of booking or as soon as the need is known.  Any guests requiring the use of a wheelchair, mobility scooter or other aids to mobility must provide their own.  

45 minutes ago, carlanthony24 said:

We asked for it last year and they supplied no problem. Used it to go off the ship and what not. From experience we don't normally ask. If someone asks for one we just supply they fill out the form with dates they would like for etc.

Sorry they must have stopped loaning out wheelchairs to Passengers but you  can still get Assisted Boarding/Disembarkation where they will supply wheelchair with member of staff to push you at Book In Desk if you fill out the form which i did for Iona after seeing a video of how long the walkway was.

I was actually taken in a wheelchair by one of the Port staff who 'rescued' me after they seen my struggling after being the first time driving to the Port finding out CPS drop off for your car is actually about 200/300 yards from entrance then about another 100 yards more to collect your keys after cruise.

2 hours ago, carlanthony24 said:

I believe it’s called mobility at sea but also first come first served if you go straight to the reception desk and get one when on the ship at no charge.

Sorry that is 100% wrong.

P&O states on there website Wheelchairs are not supplied for Passengers Personal use and are only there for Emergency Use.

Mobility at Sea is the company that supplies all kinds of  Disability Equipment for use in cabins on cruises.

2 hours ago, Landon90 said:

Sorry to hijack this thread but do you mind if I ask roughly how much they charge to rent a foldable wheelchair? 
 

I’m travelling with family soon on Ventura and we are trying to rent a foldable wheelchair from somewhere but did not know about this company that delivers to the cabin - it sounds perfect and much easier than what we’ve been trying to sort out. Family member is able to walk short distances so should be fine on ship but will need foldable wheelchair for ports. 

The cost to me travelling as a solo passenger so needing a self propelled wheelchair is £100 a week including cushion which is extra  to me worth every penny after my experience on Iona.

Look at the Mobility at Sea website as might cost you less as i'm guessing you will have a family member to push you and the they do all kinds of wheel chairs.

They don't quote exact prices on website because people may order the  wrong size but if you give them a phone and they ask you your height and weight they will tell you which is best with \No hard sell.

As i said you can collect if you hire one just inside Terminal Building or as they work with the cruise companies direct to your cabin.

They also know the dimensions of every cabin so can advise what is best size for your cabin. 

Take Care.

3 hours ago, GOQ said:

I have a few arthritic conditions which cause me problems with balance and postural stability, for which I use a walking stick. I can fall and collide with people and fixed objects. After having falls going through security at Barbados and Gatwick I have started asking P&O for assisted boarding, which is really very helpful service.

 

However on board ship we have to queue for the MDR, buffet, theater, cinema and lifts.

 

My the January cruise on Aria was the worst as there were queues for just about everything and it was quite stressful. I frequently chickened out of the queue for the theater, rebooked and visited the late show where the queues were generally shorter. The smaller ships aren’t quite as bad.

 

Queuing for lifts is the worst as there is nothing to hang onto. On my last cruise on Britannia I was actually knocked over by one enthusiastic lady, fortunately the guy standing next to me caught me before I hit the floor. On the plus side sometimes an attractive young lady mighty offer me her arm, but I am too shy for that.😇

 

It would be nice if P&O just had a few chairs scattered around queuing points.

 

What is your strategy, how do you cope?

I have basically the same problems as yourself after having a Leg Amputated  and fitted with a Prosthetic, just the other week i went on the Iona which was the first time i had been away on holiday using my Rollotor 24 hrs a day and found it exhausting so going on Britannia in a couple of weeks and have hired a foldable wheelchair from Mobility at Sea  which they will delver/collect from Cabin or you can collect at Terminal if you prefer to use on board as like you can find standing/walking tiring let alone adding a Balance Problem.

Hopefully this info may help.

You know this was the last site which uses Social Media that i use but no more sickened by the amount of people saying 'just ask', no manners no consideration for others, would everyone expect someone to help them if they were struggling? YES but everyone else they see struggling wait till they ask.

As i said in a earlier my principle in life is took look back when my time comes to leave this earth and think i'm Proud of all the little bit's i did to help other's i'm Proud to i was not everyone's 'Cup of Tea' and didn't try to be cause in life some people 'click'' some don't but i was Proud to say i was one of the one's people could rely on doing the Right thing by them not just Talk about doing the Right.

Good Night Good Bye and all the best for the future everyone but with so many people saying you should 'ask' for help when you need it and when all those Honest Decent Passengers who could see i needed help offered it straight away cause staff did not must have been wrong.

Maybe all those thousands f volunteers around this country helping others in many situation should stop doing it until there asked.?

Sorry not my kind of people on here, i'll keep doing my little bit to help other's like i have done since before and after having my Leg amputated and as i said my life will not be all about 'what's in it for Me'.

Take Care.

Enjoy your future Cruises.

2 hours ago, Josy1953 said:

I would also be reluctant to offer assistance because I would be concerned that they may take the offer as thinking that they are not capable of doing things themselves. I have a disabled friend who is very independent and says that she thinks people are condescending when the offer help to her.

Yes sometimes people can be because they have decided themselves if a person can or cannot do something. The easiest way is watch if they are struggling to do something then ask if they need help not automatically think they will need help. Yes it's only people being nice but as your friend say's can feel very condescending some times when they have already decided for themselves that you cannot do something.

1 hour ago, zap99 said:

I often offer to help, or open a door, or give up a seat and often get a very dark glare as a response.  You don't always know the right thing to do, so folk often do nothing. You can't will them all.

Agree you can't always win there used to be a little old lady living near me who used one of those 3 wheel walkers and when people offered to help her on or off a bus she growled at them when they were only trying to help.people have offered me help at times when i wanted to do something myself and my reply was always Thank You but i'm a stubborn old git.

Manners cost nothing offering to help others cost nothing don't stop offering others help who look like they need it cause some may have given you a dirty look.

1 hour ago, zap99 said:

I am a little confused. If you don't need help, no problem. If you do, asking may be useful.

Would you do that if you seen someone outside or in a Supermarket looking like they needed help think i won't bother asking them if they need help they haven't asked.

It's manners/common sense, talk to anyone who has had a life changing accident or Illness and they will tell you the same thing they try to be independent as much as they can but there are things they cannot do any longer and need help with which in my case was numerous Passengers could see i needed help carrying things but the staff couldn't.

Maybe the Consultant was wrong when describing me to the Junior Doctors he was training as having a Fantastic Determined Attitude to do things for myself.

1 minute ago, Selbourne said:

In all honesty, if I saw someone wearing a T-Shirt with that logo on it I would be fearful of offering them assistance, even if I felt that they needed it. 

To be honest i only wear it at the gym now as many people automatically think you need help when i don't. 

I know my limits and stick to them.

1 hour ago, Selbourne said:

I didn’t mean to cause offence by using the term carer. What I was trying to say was that P&O make it very clear that anyone who needs assistance must not rely on staff and must travel with a companion who can assist them. That being said, there is absolutely no excuse for staff standing idle whilst someone is clearly struggling. 
 

We haven’t been on Iona yet, but we have been on around 20 P&O cruises, most of which have been since my wife became disabled, and we have never experienced any of the attitudes that you came across. in fact, quite the opposite. Some cruise reviews suggest that there may be staffing shortages on the larger ships or, more likely, P&O have decided to work on tighter staff ratios on these ships in order to improve profitability. We shall find out for ourselves when we are on Iona in August. 
 

It’s a shame if this has put you off cruising. I’d like to think that your poor experiences on Iona are not representative of the usual high levels of service that P&O provide to disabled passengers. Levels of assistance may be better on some of the smaller ships but, being older, they weren’t  constructed with the needs of disabled passengers taken into account in the same way as the newer ships, so present their own challenges. 

Please don't feel you offended me with the use of the word 'carer' no offence taken maybe one day i may need one in the future but since having a Leg Amputated in 2019 i have been determined to do as much for myself as i can, as they say 'keep your independence'

When the Consultant in the hospital said to the Junior Doctors he was teaching i had a great determined  attitude to do as much for myself as i could my reply was more like stubborn and i have to admit it's true probably stubborn till i die. 

Take Care

Hope you enjoy your trip to Fjords, been there twice going back in June on Britannia hopefully with more considerate staff.

29 minutes ago, Selbourne said:

Unfortunately, a very small number of disabled people have a sense of entitlement or ‘rights’ that must rub some of the crew up the wrong way when they are doing their level best to help. We have used some very steep ramps to get on and off ships, including last week when we were in Liverpool on QM2. Many organisations would say that it was too unsafe and those unable to walk on and off the ship unaided must remain on the ship. However, two members of staff got my wife on and off, one controlling the wheelchair and the other holding that persons back. We both always make a point of thanking them most sincerely as I know from experience that it’s really hard work. 

Good to know that there is staff on P&O who will do the right thing just like you thanked them though Iona is a no need to tip ship staff member that offered me help i gave a tip to because as i have always said i know the difference in 'giving' good service and 'saying' you give good service and have always appreciated 'good' service even long before i became Disabled myself. 

Should send those staff that helped you wife onto the Iona to teach there staff about considering other peoples wishes/needs. Yes there is times when something will be too dangerous but someone sitting in a office deciding what is and what is not is wrong.

As one of my T-Shirts has on the front of it say's Disability does not Mean Inability.

Yes there is things you cannot do but very few people what you can or can't do but too many who don't know decide for you.

11 minutes ago, Fionboard said:

I have been impressed by the care and assistance of staff on recent cruises, even staff with aprons emblazoned with "I am here to help" in the buffet. However, that is on the smaller ships so maybe another thing missing from the big ones. 

That was a point also i did not understand about Iona in the Horizon Self Service Buffet they have staff  there wit the same aprons with Happy to Help on them and they did help me the both times i visited but in the Quays where you have the choice of different foods as a Buffet nothing like that. And with the Tea/Coffee being situated right down at the end i even had Passengers who had carried my food to wherever i wanted to sit asking me as they were leaving if they could get me anything before they went.

It was the simple lack of consideration from staff that shocked me when so many Passengers could see at times i was struggling to carry things and staff offered me no help.

6 offers of help on a weeks cruise shows the facts how bad there service is when i couldn't even guess the amount of good hearted  passengers helped me the second they noticed that no staff were offering any.

Could anyone who has used one of these Partially Adapted Cabins tell me if you are allowed to take a folding wheelchair into them.?

I am not a full time wheelchair users but went on a cruise on Iona last week and found walking all day with my Walking Frame was very tiring.

I did phone P&O but all i got was complete the Needs form which i have already done.

I know i could hire one from Mobility at Sea and they will know exactly what is allowed in each cabin but driving down for the first time after booking CPS i found out that the drop off point for your vehicle is approx 200/300 yards from terminal and Yes they had someone take my luggage for me but was 'rescued' by one of the port staff phoning for someone to come with a wheelchair to help me after starting to struggle about halfway.

Something P&O do not tell you about there Assisted Boarding or CPS Parking with reserved Parking because you have a Blue Badge that if you are travelling by yourself you have got to get to the Terminal  yourself from drop off point which is NOT where you car is collected from and Assisted Boarding only starts inside Terminal so hiring a folding wheelchair and taking it myself would be more useful between CPS and Terminal where you collect Mobility at Sea hired wheelchairs.

As you can see asked P&O a simple question can i take a folding wheelchair in a Partially Adapted  Cabin and the only answer i got was fill in the needs form which i have already done.

Just looking for a simple answer to a simple question has anyone travelled in a Partially Adapted Cabin with a folding wheelchair/, i know all the other stuff about being classed as Partial as a wheelchair cannot do a 360 degree turn in them but will only be using it outside cabin to get around ship easier not inside cabin.

Thanks for Any Info.

On 4/26/2023 at 3:06 PM, molecrochip said:

Not great to here about issues in the first place but so pleased the response was delivered well.

 

Issues and learnings really do get passed back to the ship. The captain gets copied along with head of department and relevant team members.

Good to hear the complaints get passed onto the relevant people on the ships because i learned the hard way the difference between the talk P&O say about assisting Passengers with Disabilities and the day to day assistance are worlds apart. They will not like my complain but it is the Truth the facts as i said to them not just my 'opinion'.

I had a little laugh to myself when they ask you to score each service on your recent trip and ask your permission to use your opinions for advertising materiel, they won't be using mine.  😁

1 hour ago, zap99 said:

I don't know what they promised to provide when you submitted the form in advance of your cruise. Although the web site says they won't provide assistance ,we have seen staff, particularly carrying trays in the buffet to assist folk. I think their back is adequately covered by their T&C's and FAQ's ,but I'm sure the staff will help if you ask. Unfortunately in this litigious age companies need to be careful what assistance they provide.

That is exactly what i was looking for simple things like carrying drinks or trays to a seat not staff running about waiting on me hand and foot as i am very independent and do the majority things for myself even the ones that are harder for me now.

It was just shocking how so many Passengers could see i needed a hand with something and helped me a couple even coming back to me and asking if they could get me anything before they left when staff were standing around offering no help at all.

As i said in my complaint to P&O this was not just my 'opinion' but when i was offered help by staff a total of 6 times in week is simply shocking.

They can 'say' how good they are at accommodating guests with Disabilities like myself but the facts show the real truth.

Like i always said in all walks of life 'Anybody can talk the Talk' but will they Walk the Walk' when it's needed. 

18 minutes ago, Selbourne said:

That’s a great shame, as one of the reasons why we use P&O is that they deal with people with disabilities so well, far better in fact than other types of holiday. My wife is a full time wheelchair user and cruising is the only type of holiday where she feels safe and (mostly) comfortable.
 

From memory, P&O make it clear that anyone who needs assistance must travel with a carer to assist them and not rely on the staff. Obviously that is a challenge if you are solo and don’t have someone with you to assist. Even with a carer, certain things (such as getting onto the Promenade deck through heavy sprung doors and over thresholds) can still be problematic. Whilst there are rarely staff on hand to assist with such things when you need help, I always find that a kind hearted fellow passenger always offers to help, for which we are always most grateful. 

I understand your point but i wasn't looking for a 'carer' as i am very independent and many people have commented on my great attitude from the Consultant to neighbours doing thins for myself but it was the lack of indifference by the staff when i was struggling with carrying things numerous passengers helped me when they seen me struggling staff either didn't notice or couldn't be bothered. It's common sense/manners if you see someone struggling in a Supermarket or outdoors for any reason you offer to help them not ignore them and leave it to someone else to do it. Maybe it was as someone made the comment to me 'staff that do the absolute minimum in the job'.

Or as the lady who i spoke to who worked with people with Disabilities and Autism who told me how she always looked at the facilities available for the people she worked with wherever she went on holiday and being her first time cruising with P&O she would not recommend it to any of the people she works with in a professional capacity.

And from someone like myself who has spent most of there life donating £10,000's to Charities, Volunteering to help Children/Adults with Disabilities, Autism, Strokes, people living with Lifelong Conditions before i became Disabled myself i felt the lack of offer of help from staff was disgusting.

As i have always said i have never been Career Minded and when my life is coming to a end i won't be thinking how good i did climbing the 'Corporate Ladder' it will be happy to know i did my little bit to help others

everything was not 'whats in it for' . I have upset a few people over the years because i 'do' what is right not just talk about it and if anyone only 'says' the right thing but not 'do' the right thing and doesn't want me to 'do' the right thing cause it doesn't suit/benefit them tough.

On 4/26/2023 at 3:02 PM, gary_w said:

Following the issues we had on K307 Arvia (the thread is long), I emailed P&O with a grumpy-gram about it and did not hear anything back, but today I got a phone call.

 

The experience was probably the best one I've ever had with customer service.  She did not try to tell me I was wrong and it didn't happen, she did not try to tell me I was the only one with a problem, she did not say the cruise had no problems.  She acknowledged the frustration, agreed that things were poorly done and needed to be resolved and explained that she is taking lists of issues back to the ships to ensure something gets done about it (I don't know if it will).

 

If I could name-drop her for a gold star I would but I don't know her name so I'll be positive that it is all P&O people.

 

This is the second time I had to deal with customer service-facing roles at P&O, the other is about me forgetting to organise parking and I have to say, dealing with these people is a pleasure.

 

I'm still not thrilled about how our cruise went but I do get the feeling that the people working at P&O care so a big thumbs up to them, and I hope that translates into the P&O wing of the megacorp that is Carnival making things better.

Good to hear of your Customer Experience because i have just returned from a week on the Iona for the first time since having a leg amputated and using a Rollator and the staff offer of help was basically non existent with lot'a of Passengers offering me help when they seen the staff offering none.

It will be good to see a company listening to customers complaints when something is not right rather just make excuses as i said to P&O in my complaint i have another cruise booked and paid for and if the service on the Britannia is the same practically non existent i will never book another cruise again with P&O or will they think though i didn't mention it will they think if they suddenly give me some more on board credit i will ignore all my complaints i won't be. I have always said i know the difference between 'giving; god service and 'saying' you give good service. In my case it was staff's lack of common sense you see someone struggling anywhere in life/situation you offer to help them i received  a total of 6 offers of help from staff on the Iona on a weeks cruise but numerous help from other Passengers who could see i had difficulty carrying things. As i said will be interesting to see if they take my complaints on board (no pun intended) or try to 'buy' my off with a extra bit of on board credit with for me no amount of on board credit would make me ignore the failings on the Iona and hope Passengers there to help me when i need it while staff offer no help.

I cruised with only P&O before becoming Disabled and would have recommended them to everyone but after my experience on the Iona if they do not change there ways i would not recommend anyone with a Disability travelling as a Solo Passenger.

The facts i have supplied them with, not just opinions proves how bad the service was so will be interesting to see what there reply is.

Well Done on receiving  good customer service and well done P&O for giving it and just not making up some excuse to 'cover there back'.