Yes! Iām in a suite otherwise it wouldnāt be a big deal. I booked in July paid off Thanksgiving weekend. I have an email. If I werenāt in a suite I would just reserve it and pay for it. my cruise is on March 9. What I mean is Iāve called Princess, six different times 2 different departments regarding the 360 experience and six times, Iāve gotten a different answer. Nobody at the call center knows whatās up or whatās down. Iām not going cancel, then make my reservation on the ship itās not going to happen (in my fifth phone call I tried to make a reservation). Iāve tried to make a second reservation a dummy reservation if you will, and it charged my credit card instantly. No option for any other outcome. As has been stated many times here, 360 fills up fast now that itās open to all cruisers. Itās been suggested here to stand in line at the concierge and theyāll fix it however, Iām not going to stand in line at the concierge, on my long anticipated vacation, with everyone else that has a problem with 360 just to have the concierge give me an OBC. Not a shopper and I would prefer my cash credits only serve the house not the client. This problem is something that Iām aware of now, my card has been charged and should be fixed before I get on my vacation.
At this point, itās the principle of the thing they say one thing however, Princess, in my opinion is not holding up their end of the cruise contract.
I fought NCL for a future cruise credit refund last year purchased on our cruise, changed our mind after the cruise because it was a horrible cruise. I called many, many times on the 29th day of their 30 day refund deadline, they credited my card back. Cruise lines do not like to give back money therefore we call the credit card company they will do it, not a problem.