dansgirlie

How do you find out about or if there are themes on your cruise?

The new app has my boarding pass and the OLD one has my DH🤦🏻‍♀️ anyone else having this issue? I’ve screen shot them both in case it doesn’t resolve. We sail 3/9

I replied to someone else, and said virtually, the same thing that you have great minds think alike! You’ve got to decide what is best for you. For me, I’ve spent far too much time and energy that I cannot get back. This is living in my head. Gave them a time limit if they don’t respond in my time limit, and I will most certainly contact BoA. They will credit it back. Princess or should I say carnival Corp. is so huge, they wouldn’t even notice a couple of chargebacks.

Yes! I’m in a suite otherwise it wouldn’t be a big deal. I booked in July paid off Thanksgiving weekend. I have an email. If I weren’t in a suite I would just reserve it and pay for it. my cruise is on March 9. What I mean is I’ve called Princess, six different times 2 different departments regarding the 360 experience and six times, I’ve gotten a different answer. Nobody at the call center knows what’s up or what’s down. I’m not going cancel, then make my reservation on the ship it’s not going to happen (in my fifth phone call I tried to make a reservation). I’ve tried to make a second reservation a dummy reservation if you will, and it charged my credit card instantly. No option for any other outcome. As has been stated many times here, 360 fills up fast now that it’s open to all cruisers. It’s been suggested here to stand in line at the concierge and they’ll fix it however, I’m not going to stand in line at the concierge, on my long anticipated vacation, with everyone else that has a problem with 360 just to have the concierge give me an OBC. Not a shopper and I would prefer my cash credits only serve the house not the client. This problem is something that I’m aware of now, my card has been charged and should be fixed before I get on my vacation. At this point, it’s the principle of the thing they say one thing however, Princess, in my opinion is not holding up their end of the cruise contract. I fought NCL for a future cruise credit refund last year purchased on our cruise, changed our mind after the cruise because it was a horrible cruise. I called many, many times on the 29th day of their 30 day refund deadline, they credited my card back. Cruise lines do not like to give back money therefore we call the credit card company they will do it, not a problem.

Yes, it is the principle of the thing! They said it’s a benefit and they’re not honoring it.

This is my first time sailing on Princess and probably my last. I’ve called at least six times regarding the 360 experience (suite guest). I’ve received six different answers. Princess is failing clients. They are also failing the Customer Service representatives by not giving them the correct information. I’m done spending energy on this. My next call is to my credit card company to have the charge reversed. This is a waste of my time, energy, and frankly my happiness. I’ll have my credit card company take care of it and they will. Also, the wording of the experience doesn’t actually say it’s complementary at least not on my travel summaries. My wording says it’s “available“. That wording to me makes it very loose for Princess. In my description, it says it’s a benefit. I personally don’t think Princess knows their head from the hole in the ground. I too have gotten hostile inept Customer Service reps when I’ve called.

I’m planning on bringing my Dyson. Will that be compatible for the outlets?

Just searched “Suite” THIS was came up on Top of all others in the results.

I was really hoping this would be a better experience than NCL. I’m sure it still will be, but this topic is a huge disappointment!

I’d call the dining res dept.

This was from my final payment reminder dated November 26. FWW, when I talked to Customer Service a week or so ago, I stated that we booked the cruise prior to the change, and I had paid in full prior to the December 1 change. According to one of the CSR‘s they made it available to all passengers starting December 1.. My belief is they should honor the 360 Exp, to those that purchased their cruise before the change because that was stated on their website and documentation.

I am doing the same exact thing as you. I have called three times 1st time I was told it was opened to all passengers as of Dec 1, and it was no longer a perk. Second time I was told the same thing you were told and I got a little indignant and told them that princess was not holding up to their end of the bargain that is stated clearly on the website and per my passenger cruise contract. I might be wrong, so I throw out some stuff to make it seem like I was more knowledgeable than I probably am. He told me the same thing your PVP said. The third time I talked to the dining reservation department, the agent told me I would receive a letter like the OP stated with an invite I have yet to receive my letter. So hopefully the concierge desk will be able to credit it back as I’ve been told three times by Princess customer service reps. Crossing fingers this works.