I think it could well be the same agent, I’ve just been in touch with the head office who have explained this is a new company policy and they can change their policy and t+c if they wish to, I’m very disappointed with them this year and next year I have over £40,000 worth of cruises booked with them ( not all with P&O) so I’ve been a loyal customer to them, and obviously they are not interested so I will be looking elsewhere from now on.