So here is where we stand.....
May 3rd Oasis of the Seas
We had to wait until the second round of announcements on March 24th to request the refund. As soon as RCCL announced the extended cancellations on Facebook, I immediately called RCCL directly to cancel. Had not received the email yet where you could fill out the form. Was told on that phone call it would be 7-10 days for the refund.
April 18th, we received our cruise documents via email. This prompted me to login into RCCL website and noticed that the sailing was still showing under my upcoming cruises. Confused, I immediately called RCCL to verify if our cancellation request had even been processed. It took a lot of back and forth between the agent and her supervisor to verify it. At first, she believed that we had called before RCCL made it official and we were within the penalty phase. But ultimately after that call, she noted that the request to cancel was still on file and that now it could take up to 60 days to get a refund.
After getting off the phone, I went to RCCL email where they offered requesting the refund via a form. I submitted the form, but I received a pop up informing me that my reservation had already received a cancelation request.
To date....the cruise is still showing in our profile as an upcoming cruise and I am still receiving emails as if this cruise is sailing.
Anyone else having similar issues?