We recently booked 2 cruises while onboard our Viking Cruise. As we have dealt with a TA in the past, the bookings were sent via email to her. In the past, she has given us $$ in the form of onboard credits for our next cruise plus some "points" that can only be used for hotel stays and must be used within 18 months. The points disappeared prior to our being able to use them in the past and we predict that may happen again for cruise that we just disembarked from and future cruises.
She claims that her company no longer offers OBC, but only "points" to be specifically used for hotels listed by the company that she works for. Is this this case for other large travel agencies?
We like her service, but travel points vs. OBC isn't great for us.