We were on the Prima NY-Bermuda on the April 30th sailing in only an inside cabin. I am also Sapphire, but alas only Pearl with CAS. I thought for the most part the ship was beautiful, and that the great majority of the complaints I had read leading up to the cruise were either nonexistent or blown out of proportion.
That being said, the only major complaint I had was cabin noise on the two days at sea headed to Bermuda. I almost went mad by the second night. There was all the creaking, and somehow on deck five midship you could hear bass coming from a club till 3am on the second night. (maybe the elevator shaft which we were near funneled the noise?) Whatever it was it is a serious flaw to the ship. One I somehow missed in the barrage of other complaints about the Prima posted online.
And I can truly empathize with the OP. It definitely effected my enjoyment, mood and attitude those first couple of days. My only solution was to self medicate in the casino until I thought I could sleep through a hurricane. (Not the healthiest option) I can't imagine if that had gone on for two more days. Therefore, I think the $500 is a bit cheap IMO.(especially considering it turns out there were other options the entire time) But different people put a different value on sleep.
Does anyone think that it being a new ship creates this problem? In other words, as the ship ages will the creaking work itself out, or only get worse?