Michael_A,
The team is excited to welcome you aboard in January.
As you stated, we value our Travel Advisors tremendously and continue to encourage our guests to work with their trusted resource for their travel planning needs. For those guests that need to reach us directly or to discuss general booking details, we’re happy to help, and the team is available at 1.844.442.8527 and by selecting option #1 (this is our travel advisor line, and you may use this to reach our contact center team). You may also email our team directly at info@atlasoceanvoyages.com.
Regarding the pre-cruise communications, I have brought on a Guest Experience manager, and one of their priorities is to work on enhancing our booked guest communications. Several details are finalized closer to the voyage, and we’re working towards communicating these details 120 days before sailing. I.e., charter flight times, pre-cruise hotel information, etc. We’re also working on enhancing the initial Welcome communication sent shortly after booking to better outline when these additional details will be communicated.
For our suite guests, we currently offer the butler service amenity, an enhanced room service menu option, and a complimentary bag of laundry service offered once every seven days. There are no Wi-Fi distinctions for suite guests at this time. Given your feedback, I have asked the team to communicate these details across the contact center and our sales team to ensure everyone is accurately informed of these value-added inclusions for suite guests.
Atlas will provide ground transportation from the included hotel in Buenos Aires to the airport for the private charter flight.
James