AOV Communications

VACruiser123, I appreciate your support. I have brought on a Guest Experience manager, and one of their priorities is to work on enhancing our pre-cruise communications. Several details are finalized closer to the voyage, and we’re working towards communicating these details 120 days before sailing. I.e., charter flight times, pre-cruise hotel information, etc. We’re also working on enhancing the initial Welcome communication sent shortly after booking to better outline when these additional details will be communicated. James

Kd9, Thank you for asking, and yes, we are adding more South Georgia visits in the winter of 2024-2025. We understand there is interest in combining this with the visits to the peninsula and have added visits to planned November 2024 and January and February 2025 sailings specifically. Look for these expeditions to be released in mid-September. Best, James

Cdn_Traveller, We do not currently have plans to offer Canadian currency; however, I expect we’ll review this item at some point in the future. I know the Canadian at Par pricing offer and will consider it soon. I will look closer at this opportunity once we get through our immediate focus on expanding our itinerary programs into 2025. James

Primus, Bookings for kayaking in the Arctic and Antarctica are available to pre-request from when you reserve your expedition booking. Please note that these are pre-cruise requests only, and once onboard, the expedition team will confirm the exact date, timing, and additional details. Keep in mind that spaces for kayaking excursions may be limited due to the popularity of the activity and the need to ensure the safety and enjoyment of all participants. Indicating your interest pre-cruise allows us to create a participation list for the onboard team to act on. As kayaking availability can vary based on weather conditions and the locations visited, I request your understanding and flexibility with this activity. Best, James

GICNJC, We understand the importance of a consumer-focused website that provides comprehensive and user-friendly information to both prospective and current booked guests. We are working on improving our online platform to serve our guests and travel partners better and provide a seamless experience from the initial browsing stage to post-cruise engagement. While I don't have access to specific timelines or release dates, I can assure you that our team is diligently working on the development and implementation of an enhanced website. We are dedicated to making this investment to facilitate easier access to information, streamline booking processes, and provide better tools for exploring excursions and other offerings. Please don't worry- we are committed to delivering a customer-focused website to elevate the overall guest experience. As soon as the new website is ready, we will promptly announce its launch and look forward to providing an improved online experience. James

Hello GICNJC, Luckily this has not happened, but either way, we are prepared for it. Suppose we encounter a situation where landings are impossible due to adverse weather or other safety concerns. In that case, we have an established protocol to ensure our guests have a rewarding and enjoyable experience. As much as we prioritize offering unforgettable shore excursions, our guests and crew's safety and well-being are paramount. During these instances, we would engage in a series of alternative activities onboard to make the most of your time in Antarctica. Our experienced Expedition Leaders will provide enriching lectures and presentations about the region's wildlife, history, and geology, allowing guests to learn more about Antarctica's unique characteristics. We may also organize scenic cruising opportunities, where guests can witness stunning ice formations and breathtaking landscapes from the comfort of the ship's deck due to our advanced hydro-propulsion systems that allow us to get close without disturbing wildlife habitats. James

Sunprince, Thanks for the great questions, and happy to address all three points - 1. A better, more functional site is coming soon, and I am happy to share that development has been in progress for a few months and expect to share more details later this year. I agree it’s not ideal, and I apologize for any challenges you’ve encountered. Invite you to register to receive our printed brochure collateral in the interim while we work to improve the site functionality. 2. Our marketing highlights the Second Guest Sails Free promotion on all voyages and can be considered our everyday offer. Specifically, two guests travel for the price of one guest when considering the full fare, i.e. rack rate, brochure fare, or full retail price per person with no savings or discounts applied. From there, select voyages will feature additional incentives to stimulate interest. Examples are air credits, Military Edge savings, or an extra 30% savings off the “everyday” price or the “Second Guest Sails Free” price. 3. The team and I review guest surveys and online reviews weekly. We’re actively working with our Operations and Onboard teams on continued improvement in this area. The F&B operation involves daily ongoing training for our crew and an effectively strong onboard leadership team to deliver the consistency we strive for. I assure you that we are addressing the guest survey metrics or guest comments such as these reviews with urgency and high priority. James

Michael_A, The team is excited to welcome you aboard in January. As you stated, we value our Travel Advisors tremendously and continue to encourage our guests to work with their trusted resource for their travel planning needs. For those guests that need to reach us directly or to discuss general booking details, we’re happy to help, and the team is available at 1.844.442.8527 and by selecting option #1 (this is our travel advisor line, and you may use this to reach our contact center team). You may also email our team directly at info@atlasoceanvoyages.com. Regarding the pre-cruise communications, I have brought on a Guest Experience manager, and one of their priorities is to work on enhancing our booked guest communications. Several details are finalized closer to the voyage, and we’re working towards communicating these details 120 days before sailing. I.e., charter flight times, pre-cruise hotel information, etc. We’re also working on enhancing the initial Welcome communication sent shortly after booking to better outline when these additional details will be communicated. For our suite guests, we currently offer the butler service amenity, an enhanced room service menu option, and a complimentary bag of laundry service offered once every seven days. There are no Wi-Fi distinctions for suite guests at this time. Given your feedback, I have asked the team to communicate these details across the contact center and our sales team to ensure everyone is accurately informed of these value-added inclusions for suite guests. Atlas will provide ground transportation from the included hotel in Buenos Aires to the airport for the private charter flight. James