Palmeat

44 minutes ago, nosapphire said:

Sorry to hear of the health problems, and hope that the treatment is swiftly effective.

 

The booking conditions (since at least 2018) say under section 6 that if you wish to change the date of the cruise the only way to do so is to cancel and rebook.

It looks as if there may be more flexibility to transfer under section 13, medical conditions, but it seems to assume that this is only if you have Saga included insurance and Saga themselves decide the cruise is not suitable/they cannot insure you..

They have in the past allowed changes from one cruise to another, but only if the new cruise is more expensive than the existing one.

ADDED: by "more expensive" that means extra payment, either by a cruise that costs more or a higher grade of cabin.

Not sure about the same year, but think it had to be a specified replacement (i.e, one that was already on general sale, not just an unidentified future cruise).

 

Not sure whether your TA simply went and asked Saga about transferring the cruise, or whether they tried asking Saga if Saga considered the cruise would still be suitable, and - if not (as it seems would be the case) whether you could transfer to a cruise starting after the treatment ended.

Worth checking with your TA.

Good luck.

 

 

Thanks for your input. All sadly academic now as we've cancelled.

Thanks for your replies. Don't want to open a 'direct vs TA' debate, but we've used the same agents for years and it works for us. I'm advised Saga don't allow many agents to book their cruises - and agent websites can only offer the same price as the Saga website. That said, we were given a roughly 10% discount by our agents and when Saga reduced the cruise fare they were able to negotiate a further 'new to Saga' discount (whatever that is?) and switched our 'unassigned' standard cabin booking to a G grade in a decent location. Overall we felt the 'cost' of booking via agents (no access to Manage my Booking on the Saga website or qualification for the loyalty programme) was justified by the savings and service we received.

Re the cancellation, it's my problem so not complaining and yes, we have insurance to cover the 60% penalty - but my point was that had we been offered the opportunity to transfer our reservation to a future cruise we would have done this and would still be eager Saga customers. It's the Saga 'rule' that they will only transfer within the same calendar year which seems very strange and has caused my angst. If this is their 'rule' then I don't imagine it matters if you book direct or via an agent?

Due to treatment for a health condition we have had to cancel a forthcoming Saga cruise. Whilst we've cruised with many lines, this was our first with Saga and we are really disappointed. Our agents approached Saga to see if we could transfer our booking to a future cruise, but astonishingly (to us) they will only do this 'within the same calendar year'. Our 5 week cruise was November and December, so pointless. Forgive me if this angle of 'within the same calendar year' has been covered previously but if not, beware. We accept the insurable penalty deductions for cancellation, but Saga shows no mercy or flexibility and has lost a customer.

3 hours ago, Scorpio41 said:

No. There is no tote bag provided in the cabin. 

Thanks.

Question from newbie - is a complementary tote bag provided in each cabin? Thanks.

Thank you everyone for your responses. Looks like a mixed experience. The good news is following your tips I can now see the cabin availability when accessing the Saga website via Google Chrome rather than Apple Safari. A bit odd - but at least the stats are still currently available. This is helpful as like @Windsurfboy I'm hoping our cruise continues to be undersold.

We've already had our guarantee 'standard' cabin converted to an assigned G grade on A deck following a price reduction on the first 3-week leg; I'm following pricing closely for the back-to-back guarantee fortnight to see if something similar might be possible.

We are Saga virgins and looking forward to our inaugural experience.

Thanks - perhaps it's just me or I have explained myself poorly. Sorry. When selecting a cruise and clicking on the green 'prices and availability' button, it shows each of the 'grades' (standard, deluxe etc)  and you can then drill down and check which specific cabins are available by grade, but.......alongside the original heading by grade it previously showed the total number of cabins still available so for example - 'Standard twin cabins - 145 available'. That's the bit of info I can no longer see - can you?

Until yesterday, the Saga website revealed the number of available cabins, by category, for each future cruise. A neat way (I thought) to keep an eye on how your forthcoming cruise is filling up (or not!). So as an example our next cruise departs 13 November and had approx 145 standard cabins still available, plus other grades. As of yesterday this feature has been withdrawn. Anyone else noticed (or cares?)

10 hours ago, FannyLiz said:

I booked diectly with Saga and didn’t get one of these. Should I have done ? ( I am new to Saga, and any other line, unless you count Brittany Ferries !)

Thanks for your comments. Re 'new to Saga' discount, this was described as such by my TA so not sure if it's available booking direct?

Hi - we're Saga newbies but have some experience on other lines. We booked 3 weeks to Cape Verde on SoA departing 13 November '23 on an unassigned basis - and were subsequently allocated a 'G' grade standard cabin when Saga reduced their advertised price at the end of July. We booked through our normal TA and received a discounted fare and Saga also added a 'new to Saga' discount - so overall an attractive price. We're happy, so much so that we've added the following 2 weeks on a back-to-back basis as we were offered an irresistible price for an unassigned reservation.

We like the Saga website - particularly the ability to view the number of available cabins. There seem to be quite a lot, c 152 and 172 standard cabins still available on the 2 sailings. Does anyone know if the 'unassigned' element of bookings is included within this availability, i.e. 'net', or might we expect to see the number of vacant cabins reduce significantly as unassignments are assigned closer to sailing dates?

Secondly, on other cruise lines when booking back-to-back cruises we've previously been allocated the same cabin so keeping our fingers crossed that we'll be able to stay in our 'G' grade without moving for the second leg. Anyone enjoyed a similar experience?

Many thanks for your consideration. Peter.

8 hours ago, ClefsDor said:

Thanks for the detailed and very useful review. Happy to hear especially that you were pleased with the food in the Britannia dining room. Did you do a drinks package? Also, what is the price for booking a box in the theatre and how far in advance does one need to book? Are there any other benefits when you book a box? TIA

We didn't do a drinks package - very expensive (relative to our consumption) and the $12 per drink limit restrictive, i.e. limited cocktails. No charge for the boxes - just rock up at 7.30 when the theatre doors open (for the 8pm show - presumably 9.30pm for the second show). Take a book! High demand so you have to be nimble. Our preferred route to enter the theatre on deck 1 port, down the corridor and then up the stairs.

11 hours ago, sfred said:

 

Thanks very much @Palmeat.  Appreciate your thoughts on the voyage. 

 

I didn't know that you could apply the Diamond free Verandah lunch benefit to a discounted dinner.  Do you know if that was unique to your voyage, or a general change in benefits?  Also, did your Diamond benefit renew at some port in your voyage to get the two Verandah dinners, and did that apply for your $135 internet benefit also ($135 * 2 segments)?

Yes, the Diamond discount applied to Verandah dinner (I'm guessing this is now standard) or the Lido speciality dining - and was available for both legs of our cruise (Van-FLL/FLL-Barcelona). Same for Internet. I recall we received a letter in our stateroom at embarkation advising the benefits for the first leg and confirming these would be repeated on leg 2. 

12 hours ago, steve4031 said:

This was helpful.   Do you recall what the always available items were in the dining room?

I think it's the usual steak, salmon or chicken + we had a Caesar salad most nights which was 'off' menu.

In response to a separate post requesting more Britannia reviews, here goes! (hopefully not too boring for the casual reader). By way of background we're in our early/mid 60's; fit and healthy; enjoy the sunshine rather than lectures and have cruised with many lines over the past 30 years. Currently we have over 300 days with Cunard (relevant re Diamond loyalty benefits later)

Ahead of our 32 night cruise and having 'done' Alaska previously, we elected to skip that element and stayed for a week in Vancouver with friends prior to embarkation. We have only visited the city briefly previously - it's a great place and a week offers so much more to see and enjoy in both Vancouver and its environs.

It was a pain to complete all the pre-flight/entry/embarkation covid 'stuff' - including testing, ArriveCan, Verifly etc etc. So much faff.

Itinerary : Vancouver, San Francisco, Las Vegas, Cabo San Lucas, Puntarenas, Panama Canal, Aruba, Fort Lauderdale, Ponta Delgada, Madeira, Cadiz, Barcelona

Embarkation : was 22 July - we arrived an hour earlier than our allocated slot but it was very quiet and despite all the paperwork we cleared the Cunard check-in briskly. However we then queued for 1.5 hours to process through Canadian 'goodbye' force and American 'welcome' force (which we had to do again when we arrived in San Francisco 48 hours later - the full 'clear ship' nonsense - and yet again in Fort Lauderdale).

Eventually onboard. We were never told numbers but believed there were around 1400 pax aboard. Felt comfortable at all times in public areas and sun deck. Plenty of space. Don't know crew numbers but expect proportionate.

Stateroom : Inside Deluxe cabin 1068 (pre-retirement we've travelled in Grills and on higher-end lines, but these 'deluxe' cabins are really spacious - 200 sq ft - low down in the ship, comfortable, handy for dining/bars and deck 3 prom for fresh air.......and affordable!) Baggage arrived within 30 mins.Penhaligon toiletries (large size to prevent attrition we suspect) - replenished regularly.

Stewardess was fine and did a good job for us (we like to think we're tidy and self-sufficient).

Dining : We find 2nd sitting too late. On the immediately prior Alaska cruise, first sitting started at 5.30pm (gulp!) That's seriously early. For our cruise start time returned to 'normal' 6pm (although later on it changed to 5.45pm. No communication so difficult to understand why.) We had a very nice table for 2 on Deck 2 at the stern overlooking the wake. Perfect. Our Waiters/wine waiter were excellent throughout and always responsive to our needs. Maybe they could have been more pro-active and anticipated our requirements better, but if we asked, they delivered. Food in Britannia was very good throughout. Not a single 'miss'. Wine choice was good but frequently way over-priced - but we found excellent and affordable Italian red wines which were very drinkable. We only dined in Britannia in the evenings (we had a couple of breakfasts there which were OK rather than memorable.) We only used the Lido buffet for a sandwich at lunchtime......and ice cream (daily!)

As Diamond loyalty benefits we dined twice in the evening in Verandah. $25 each instead of $45 - suited us better that the 'free' Verandah lunch. Food was very good and plentiful. Service/theatricals (eg choice of steak knives) a bit OTT. We also dined in the Lido speciality area - Coriander (Indian). We were the only couple there which was sad as both food and service were outstanding. We think the problem is they've increased the price to $25 pp which is greedy. Also, not well marketed. Equally, they only offered Bamboo and Coriander as sequential menus rather than the Italian, Mexican and American we'd also enjoyed on previous cruises. We used the Commodore and Gin & Fizz bars. All good. Also used the Carinthia lounge for pre-dinner drinks but they struggle with complex cocktail requests. Throughout, bar prices are expensive, apart from the occasional special offer out on deck.

Dress code : quite well observed on gala nights, but less so around the ship and in the dining room on informal nights. We're not that fussed, and quite enjoy dressing up. For others it seems less important/unimportant.

Gym : we used daily. Fine for what we needed. No weighing scales available on our voyage. Fitness classes are available (wife attended a few Zumba classes). Not all complimentary. Didn't use the spa.

Service : Whilst we regard ourselves as well travelled, we are simple folk who accept that you get what you pay for. Service isn't as engaging as it is on Seabourn, Regent, Silversea, Crystal or Oceania.....but you're paying half the price and the staff/passenger ratio is quite different. Viewed from that perspective the service in all areas was very good.

Entertainment : Cruise ships have a captive audience, frequently with nothing better to do than fill their time visiting the theatre. The Cunard strolling players put on some half-decent 'hoofing' shows, but when asked to extend their repertoire theatrically to semi-plays (eg Top Hat and the one about the Lavender fields which I've forgotten the name of), they find the material stretching. On a plus, securing a box made the whole theatre experience better from a social distancing perspective. Guest entertainers were mixed - some brilliant, some less so. You pays your money and you takes your choice. There was an Irish/Scottish 'resident' duo aboard who played fiddle, banjo and guitar in the Golden Lion and on deck. Fantastic.

Galas/parties - none. On a couple of Gala nights we were presented with a glass of fizz at our table (from Cunard's 'affordable' range) - but not on every formal night and we felt that whilst we understood parties might be a no-no, Cunard might have used the party £/$ corporate savings to better effect.

A couple of 'dancing on deck' parties took place, but not well patronised from what we could see.

Dancing - we don't dance but will watch others. Busy at times, even when masks were introduced for dancers as covid cases started increasing. Those participating seemed to have fun.

We didn't attend any lectures (but watched some of the recorded port lectures on cabin TV). We can't comment on art classes, bridge, the library or otherwise. Sorry.

Outdoors : there was plenty of sunbathing space. Loungers were in good condition but not very comfortable - no cushions - often taking several towels to 'make a bed'. We used the Lido Pool but mourned the lack of shady areas or pods as on Victoria. Pavillion pool busier. There were a few children aboard (it was August!) but no kids facilities on offer and we thought we'd read somewhere that the Lido pool was adults only. If correct, this wasn't policed.

Covid : There might have been a moment in the first 24 hours where mask wearing was 'advisory' but it quickly became 'mandatory' when moving about the ship indoors. As sun worshippers we spent all day outdoors so for us it wasn't the end of the world. There was inevitably the occasional idiot who didn't believe the rules appled to him (or frequently her) but otherwise generally respected. We had 3 covid tests (free) which were handled smoothly (for us) but we heard more disappointing tales from others (re 'false positives' and unnecessary isolation). Interestingly when we were in Madeira we berthed alongside a MSC mega ship with 5,500 passengers. No mask wearing there! In a conversation with our Captain (fortuitous as perhaps understandably he and other officers kept a low profile throughout) he explained that this was because the MSC itinerary was short and ours was longer. Not sure I understood. That said, plenty of passengers isolating and lots of empty tables at dinner (deck 3 Britannia dining not in use as far as I could see).

Launderettes were open for the first half of the cruise but were then closed as a covid precaution, substituted with 50% off laundry price which we used to good effect (especially after an additional 20% off Diamond discount).

Communication : Maybe it's just our curiosity, but we learned little by way of announcements. We missed Bermuda (announced reasoning was obscure); never a mention of covid specifics onboard other than 'keep wearing masks/wash hands etc'; no idea of passenger or crew numbers etc. We thought a bit more info might assist guest understanding/compliance.

Technology : the onboard 'My Voyage' thingy worked well for us. Allowed us to keep an eye on our spending and access the internet. A hot potato, but the internet generally worked OK for us - as long as we didn't expect it to work well in our cabin and/or there was no need to do much or do it urgently. Our view biased as it didn't cost us anything (loyalty again) - I'm sure there were plenty of complaints from those passengers who had paid $20+ per day.. Television was poor - only worked in the latter part of our voyage. Captain apologised and explained there was a technician aboard who was fixing. Hmmm.

Tipping : appreciate this is a 'tiger by the tail' topic, but Cunard should simply increase fares and eliminate the need for additional gratuities. We're British, so our expectation is we tip when someone goes 'above and beyond'. Wages should cover the basics. We contributed $650 to the pot via the on-board gratuities yet we sensed our waiters and stewardess expected more. We heard a lot of stories of guests visiting the pursers desk to have 'hotel and dining charges' reversed - and also tales that much of this money is snaffled by Cunard rather than distributed to staff (a crew member told us that, so may not be correct). All round it's time for a refresh.

Summary : setting aside the covid stuff, - which needs to be achieved sooner rather than later - and we understand that rules are now much more relaxed for Mediterranean itineraries - we had a very enjoyable cruise. In our view Cunard offers excellent value for money in Britannia class. Compared to luxury lines we've sailed however, and our own Grills experiences, we think Grills is overpriced. Just sayin'. We cancelled our 2023 QV World Cruise just prior to this trip as we were concerned regarding the onboard experience and potential for missed ports - and are glad we did. That said, we're booked on a 26 night QMS Caribbean trip in November '23 - this time in Club as we haven't experienced that aboard QM2. Happy sailing!

So, if you're still awake, what have we missed? Pleased to try and answer any questions not covered above.

Does anyone have insight into Cunard's launch date for 2024 World voyages? Thanks.

47 minutes ago, Colin_Cameron said:

And the ship?😁

Looks like one of Fred Olsen's ships - either Black Watch or Boudicca (formerly Royal Viking Star/Sky)?

12 hours ago, sfred said:

 

A sunny warm winter Sunday morning dawning here in Brisbane, so a new turn in CruiseCritic.  This is Sheerness England.  I trust that all the cars at the BCA yard aren't waiting for an imminent  Cunard arrival.  🙂

Greetings to Brisbane! Well done @sfred - Sheerness on the Isle of Sheppey is correct. Without wishing to offend its residents, it's not the prettiest place!😀

Here's somewhere on the list I have visited on business (but not as a tourist or aboard a cruise ship). Once again, no photos of my own. An interesting port of call for a Cunard ship!

2 hours ago, Starboardhome said:

Palmeat - I do believe your two images are of UK ports. The first is Workington in Cumbria. The attractive area it provides a gateway to is the Lake District. The second is Holyhead in Wales, gateway to Snowdonia (now officially known by its Welsh name Yr Wyddfa) 

Well done @Starboardhome⭐. You are correct on both counts : Workington in Cumbria, England - gateway to The Lake District and Holyhead on the island of Anglesey in North Wales. I had thought these places might have lasted a bit longer, so congratulations.

Ditto. Another place visited (not aboard a ship) but with no photos of my own to submit.

I have been here, but have no photos so apologies for this 'stock' aerial view. It's not a particularly pretty place but acts as a gateway to a much more attractive area

15 hours ago, Colin_Cameron said:

Arctic Circle - Yes

Norway - Yes

Greenland - No

Holsteinsgborg - No

No? - Yes 😄

 

I can't match the photo either, and I know where to start! It was taken nearly 30 years ago. I'm not sure but I think that may be the ship at anchor in the distance through that V in the rocks.

 

Skarsvag - No

No? - Correct, it's not.

It looks very dull and overcast and I've had to tweek the pic to brighten it, but I remember it as a bright sunny day. My memory is not what it was. (It must have gone looking for my sensitive judgement)

Norway -Yes

Kristiansund - No, I'm afraid not.

 

That's not bad going. More than 50% right.😄

 

It's the same ship in both photos. (if that is the ship between the rocks). The cruise line is defunct but the ship is still sailing. I've been on it three times in the last few years.

 

So, two ports in Norway. One, north of the arctic circle and one not.

Thank you @Colin_Cameron - I appear to have swept the board with my researched guesses, but have hopefully narrowed the options for greater minds😀. I'm flushed with unsuccess.

1 hour ago, Colin_Cameron said:

I have finally dug out and scanned prints of a couple more ports on the list.

 

I'm afraid the "red shed" picture is the best I could do for this port and I'll be amazed if anyone can identify it. I've only included it to tick-off another port.

My track record in identifying ports is poor - particularly when I'm guessing - so I've tried to apply some logic to these photos from @Colin_Cameron. Firstly, the 'red shed' photo looks like somewhere inside the Arctic circle - so perhaps Norway or Greenland? In Greenland they paint their properties to denote the activity within, so yellow for medical, black for police, blue for fish etc - and red for commercial/retail - so this could be an Outlet Mall in Holsteinsgborg (aka Sisimiut)? No?

If not Greenland, then Norway perhaps? There are still 17 unidentified ports in Norway - not all in the far north, but still......... I haven't found an exact match to the photo, but the nearest-looking place is Skarsvag. No?

Turning to the port featuring a cruise ship in port (can't identify which ship), I'll also guess this is also Norway. Again I can't find any matching features but the nearest looky-likey is Kristiansund.

Hoping for the best, yet fearing for the worst, I await your sensitive judgement with bated breath😄

18 minutes ago, bluemarble said:

 

@sfred, you were on the right track with your investigation of this photo. This is QV probably during either her 2014 or 2017 world cruise. The Cunard brochures indicate this was a "cruise by" call during those voyages which would explain why she is underway.

 

I think what we are looking at here is Bounty Bay at an island made famous by a mutiny on a ship by that name. I think this is Pitcairn Island.

Congratulations @bluemarble (aka Mr Christian!) - it is indeed Pitcairn Island.⭐

1 hour ago, l2luv2cruise said:

Could that be Villefranche-sur-Mer in France?

Sorry @l2luv2cruise, but not Villefranche. The latest list of ports we are trying to identify is detailed in post #3461styled "Ports we haven't seen yet" - kindly administered by @bluemarble . The port photographed appears on that list. Good luck!