ak1004

If you are huge Celebrity fans, you will like Cunard. Going from Fiat to Honda is always an upgrade.

They did say they are going to refund. And as I mentioned, I did not officially involve the credit card company - I did call them, but they advised me to wait for Cunard's response, which I did.

Finally after over a month got the following answer from Cunard (had to contact the Office of the President to get a response): "Please find attached a copy of your on board account from your recent voyage: As you can see, a charge was added to you on board account after 6pm on Sunday 22nd May 2022. As you will know, you disembarked the ship the morning of Sunday 22nd May and as such, this charge is not yours. I sincerely apologise for this mis-charge you have incurred. To explain, our systems roll over on the day of disembarkation/embarkation to charge any purchases to the guests who embark the ship and are booked in your stateroom. However, there was a delay in this roll over process and as such, the new guests first purchase was charged to your account in error." So the charge was for the spa service and it was used by a guest in our cabin - the only problem is that the date and the time was 10 hours after we disembarked. Now, I will give Cunard the benefit of the doubt that it was not intentional. But if they knew that "there was a delay in this roll over process", wouldn't it be prudent to check all guests accounts to make sure there are no errors? Or did they just hope that some guests will not notice the extra charge?

The issue was not the booking. The issue was the cancellation.

You mean the lifeboats? They are on deck 6, so you don't really see them unless you look down. And again, for me, the cabin on a cruise ship is for sleep and shower. Couldn't care less about the view. On Crystal we booked OV with obstructed view (lifeboats on the same level) - couldn't care less.

Since there are only 20 of them, maybe he wants more availability for himself.. 🙂

Not sure what do you mean.. the views are the same from most cabins, the cabin size on the Marina and Riviera is exactly the same as the balcony cabins, and the location is the best on the ship (deck 7 mid ship). Those are our favorite cabins since we rarely use the balcony (we don't come to a cruise to sit on a balcony).

If I'm not mistaken, the upgrade on Oceania gets you the ability to stream, not necessarily a faster speed. I believe the speed would be the same (not the fastest, but decent, I think around 2-3MB).

Our friends who have been a loyal X customers for over 10 years just returned from a cruise on the Equinox after not cruising for 3 years, and were so disappointed. The food, the entertainment, the activities, the demographics - they didn't like one single aspect of their cruise. O is in a different league. Yes, the entertainment is low key, but entertainment on X is also not what it used to be. Plus a much better food, no crowds, no lines, everyone is treated the same regardless of their cabin category. And the most surprising thing - with the recent price increases on X, many times O can be actually similar price or even cheaper, especially if you include all the extras. Plus O has one of the best loyalty programs. After 10 cruises you get pre paid gratuities on all cruises, $250 on board credit and more.

No, you explained it perfectly, thank you. I just tried it and it works for other excursions. The issue is that this specific excursion is on disembarkation day, and it doesn't appear in the calendar, so your method cannot be used. What is interesting that the method that I tried works on the other excursions too, but not on this one. Maybe it's because the others are free (included) but this one is an extra cost..

This is how you do it? Click on the arrow, "Delete" pop up, click on it?

Is it possible to cancel an excursion on my.silversea? There is an option to modify, but when you click on the arrow and "Delete", nothing happens. Is it a bug?

Same as you - Dec.13-23. Yes, we were lucky with Covid. And again, I'm not disputing that Paul is a nice guy, I was just not exciting about his presence and overall performance. On the other hand, entertainment and activities are not among Oceania's strengths, so maybe all O CDs are similar to him..

Well, I'm not a veteran, and we had an opposite experience. He never acknowledged us, never addressed us by name and never contacted us after the mid-cruise survey (and we did make few comments). Was he friendly? Yes. But not everyone who is friendly is a good CD.

And yet somehow the other companies figured it out, and even much larger ships sometimes have shorter embarkation times. What they can do? A lot. 1. Hire more staff. 2. Provide people with water at the very least. 3. Be more efficient. For example, one out of 5 stations was dedicated to filing the same questionnaire that people filed at home (the health declaration). 4. Don't ask people to upload their photos and then take one anyway at the terminal (we had the same photos uploaded at Oceania sailing in December and they were perfectly acceptable).

I hear this excuse over and over again. In our case, all people except for security were wearing Cunard uniforms. Not sure why would they do it if they are not Cunard employees.

Well, our experience with Cunard just getting better and better. After worst embarkation experience, almost unusable internet, mediocre food and service, we now found an extra charge from Cunard on our credit card. The first charge was in line with the final statement, but after 2 days there was another charge of $149 USD. No notice or email has been sent. We contacted Cunard, but I'm not very optimistic that we will hear back. What a terrible customer service!

Does anyone know when the rest of 2024 itineraries will be published?

Hello all, We are looking at the following cruises: https://www.uniworld.com/ca/river-cruise/central-europe/rhine/remarkable-rhine-and-historic-holland/2022-amsterdam-to-basel/day-to-day https://www.amawaterways.ca/destination/europe-river-cruises/2023/enchanting-rhine/itinerary The first one is 10 nights from Basel to Amsterdam on Uniworld River Empress, overnight in Basel and Amsterdam. The second one is on Amawaterways AmaSiena or AmaLucia, 7 nights from Basel to Amsterdam with 2 Nights Zurich, 2 Nights Lucerne Pre-Cruise (total 11 nights). Ama is more expensive per night, which is surprising to me (I was under impression that Uniworld is considered slightly more luxury and more expensive typically). One thing I noticed is that River Empress is a 20 years old ship, whole both Ama ships are brand new. Is it a minus or it doesn't really matter? Any feedback about the companies, the ships, the itinerary etc. would be appreciated.