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When we took a Viking extension that included the train from Bergen to Oslo, Viking put all our luggage on a separate van and drove it to Oslo for us. It was at our hotel when we arrived.

This is a long shot, but has anyone tried to use Viking vouchers toward this when booking through the MVJ link? We have quite a bit of credit we need to use up before our cruise.

Interesting. Two Dublin excursions for this cruise go right up to 6 pm. Seems like a tight schedule if the ship is due to leave at 6. We did get a notice a while back that Dublin and Holyhead flipped days on this cruise, with Dublin now coming after Holyhead instead of before.

OK, finally got a helpful answer from Viking: —— Only excursions cancelled once you're onboard are refunded at the end of the cruise. If you cancel ahead of time on My Viking Journey, they're still refunded quickly back to your card. We've not changed that. —— So we can book our excursions this week without worry! 😀

We did the included tour in Porto and then wandered on our own. No problem at all getting a ride back to the ship.

Can you say a bit more about what happened when you changed excursions? I assume you canceled some excursions and then booked other ones. Did you get a refund for the canceled excursions prior to your cruise?

Maybe “Viking Voyages”?

https://www.travelweekly.com/Cruise-Travel/Viking-is-dropping-Cruises-from-its-name

We shorties have to make up for our diminished stature somehow …

I should add that last January, we canceled our Holy Land cruise when Viking dropped the Holy Land part of it. This was 2-3 weeks before the cruise. All our excursion money went onto the vouchers. That’s what I’m trying to avoid this time around. If I can’t get an informative answer before we need to book, I’ll just go with only included excursions and look elsewhere for other options.

Latest Viking response: “Any excursions cancelled on My Viking Journey before you leave are refunded back to the original form of payment.” But he still doesn’t say if that’s only after being applied toward shipboard credit first. I have just sent one more clarifying email: “Thanks, Cedric. Are they refunded only after our cruise? That’s what the FAQ suggests.” Will report back.

I sent an email to tellus@vikingcruises.com. Here’s their unenlightening response: —— Thank you for your recent online inquiry. You do still receive a refund when you cancel a shore excursion. Please note, the list of booked shore excursions is sent to the ship roughly a week prior to departure, and at that point you will not be able to book or cancel any excursions on My Viking Journey. Once onboard, excursions must be cancelled two days prior to the date of the excursion itself, so the first few days of excursions would be non-refundable once you're within a week from departure. If we can be of any further assistance at this time, please email us or contact us at 888-663-8454. —— I have asked for clarification (again) about whether the refund is sent to my card pre-cruise or if it becomes shipboard credit.

Before we cruised a few years ago, we booked our excursions online then changed our minds about one of them. I was able to cancel it in MVJ, and a refund duly appeared a week or so later on our credit card. I’m about to sign up for our next cruise’s excursions. But I just came across this in the FAQ on MVJ: “Please note, whether an optional tour is booked through My Viking Journey or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.” Has anyone canceled an excursion online recently? If so, how was your refund handled? Did you get a credit back to your card before the cruise, or was it applied to your shipboard account during the cruise? If it’s truly the latter, we’ll just opt for included excursions only. There’s a chance we will have to cancel this cruise, and I don’t want to end up with yet more money in vouchers.