I received a $250 e gift certificate Christmas 2019. The 2020 cruiseI was planning to use it on was cancelled due to Covid. I found the original email, clicked on the link to redeem and chose onboard credit. It looked like everything went through just fine, but never showed up in the app, nor any confirmations.
My TA noticed that there was a random $250 payment in the history and it was not applied to anything. I explained I thought it was the e certificate. I emailed her all the info such as certificte # pin, date of redemption etc. She contacted RCI and they said it would have to be escalated and it would take 7 business days to get it straightened out.
Well, within 2 hours my TA received conrfirmation of an onboard amenity in the form of a $250 onboard credit and it now shows on my booking. She emailed me the confirmation to take with me, just in case there are any issues.