Laminator

4 minutes ago, Moriah said:

 

When you say "showing online" - could you be more specific as to how you find them? Thank you!

I received an offer today for various sailings. If you receive a free cabin offer it will show as $100 when you search cruises like the graphic below. 

1 hour ago, DaveOKC said:

Its been awhile sine we got a free cruise offer from HAL, but we just got one.  However, when I try to find/book it online it does not show up (just the normal fare).  Is this normal?  How long should I wait for it?

 

Do yourself a favor. 99.9% of cruise critic members have no clue how casino offers work. Several agents at the casino number have no clue either. There is a group called Holland America Casino Players on a very popular social media site that has over 6100 members. All of them book casino offers and are a wealth of knowledge as to how to get offers as while as how to book them. If you choose to go a different route I would HIGHLY recommend you get a PCC that is familiar with casino offers. As an FYI my offers are showing online. 

1 hour ago, Mary229 said:

I have recently been on the Volendam, the Oosterdam, Noordam, and Zuiderdam and none had smoking in the casino the nights i was there. Last year I was on the Zaandam and there was smoking at least the few nights I was there .  I don’t know if this is by Captain’s choice or company policy

Here are the ships you can and can not smoke in the casino. 

37 minutes ago, oaktreerb said:

@cccole  The casinos are run by another company.  HAL benefits from onboard spending of the gamblers in the shops, bars, upscale dining venues.

 

The best * benefit is 4*, free laundry on every cruise for 4* cruisers….a goal worth achieving for many!

The Casino is run by Carnival Casino Division which falls under the Carnival Casino Corporation umbrella. Those who receive comped rooms, not including the 30% off discounts, usually receive free drinks in the casino and comped dinners in the specialty restaurants as well. Many also receive the SBP also. 

As an FYI for those who may hit a jackpot after the tables and cashier cage are closed they have a form you fill out by the cashier cage. You fill the form out and drop it in the box. When the casino opens up in the morning they will load the jackpot onto your cabin card. 

7 minutes ago, CruiserBruce said:

Not from what I saw on the Zaandam earlier this month. I commonly went through the casino about 5:00 am to check out ESPN on the Mix bar and the map of the ship's location. Other than some lights on, no signs of life in the casino any morning,  sea day, or not.

There's many a night I am still playing the slot machines til 5am in the morning. But you were on the Zaandam. Not exactly one of HAL's busier casino ships. 

2 hours ago, CruiserBruce said:

When the casino opens on sea days varies a little by ship, but it is never open "all day". It may not open until 10am, or noon, or something like that. But HAL have never run a 24 hour casino that I have ever seen.

They leave the slot machines open 24 hours if the following day is a sea day. 

7 hours ago, Iamthesea said:

OK, thank you.  When I did a search with Cruise Critic, Rotterdam, and 7114, I came up with THIS thread.  Take a look at post #4.  I must have misunderstood and thought that you were showing your own invoice. 

I understand now, I do not remember where I got that from but it was not my invoice. Both my wife and I receive offers of a Neptune Suite from the casino and we have for years. All the way back to 2007. 

15 minutes ago, Iamthesea said:

Thanks colbe!  Could you tell me how to copy/paste the location box of my post like you pasted in your reply to Laminator?  I want to do the same on my question to him to show the location of where he had mentioned the stateroom number that I am asking about?  Hope that makes sense!

I always stay in aft wrap neptune suite. I have never stayed in any cabin other than a Neptune Suite so I can not help you with a Signature Suite question. 

38 minutes ago, Sherry H said:

Moriah, same thing happened to me.  Please get back and let us know if the Players Club ever replied to you.

Laminator, is there a department at HAL I can contact?

You can contact Carnival Casino Division but good luck waiting for them to get back to you. 

3 minutes ago, colbe said:

 

Thanks.,..I didn't see it and did not get a tag notification. 

4 hours ago, Iamthesea said:

Laminator, when researching my stateroom number for my upcoming trip on the Rotterdam, I noticed that you may have stayed in the same room.  It's SS 7114.  Could you tell me if there was noise from the 'gray' area across the hall, or from the Inside stateroom directly opposite of 7114?

 

Anyone else stayed in this area around SS 7114?

I can't be of any assistance. I have never stayed in that cabin. 

2 hours ago, Iamthesea said:

Laminator - This is off topic, but I have posted a message to you on the main HAL Forum.  Hoping you can help me. 

I am going to need your help. I don't understand the main HAL forum. 

9 minutes ago, Moriah said:

I greatly appreciate that, but I actually don't remember!  With the ones that come by email I know exactly what to do - the offer code is always on the email - but this was something that came to my stateroom on the last day of a cruise, and I stupidly tossed it! I did spend quite a bit of time in the casino on that cruise, and I remember thinking, oh well, by the time I book another cruise this offer will have expired... never dreaming I'd be signed up for another one just a month later.  I remember it included some casino Free Play, and maybe something in addition, but as said, I can't remember... (that won't happen again, sigh...)

If your offer was for $100 and drinks in the casino this is the offer code. HAL3M5  If it was for something different that code will not work. 

6 minutes ago, Moriah said:

Thanks, but i don't think this one got linked to my account - it's been over a month since the cruise, and my PCC can't find any mention of it.  I wonder if these offers that you get while on board behave differently than the ones you get in emails?  This is the first time I've attempted to use one of these, since I rarely book that soon after a cruise, sigh, I never should have thrown it away! 😞 

I'm still waiting to see if the Players' Club will respond to my inquiry which I made via the form on their website.  Anyone else had any experience using one of these? Thanks again.

If you could tell me exactly what the offer was I could probably get you the code. I would need to find someone with the same offer and find out what their code was. Not easy but I may be able to pull it off. 

7 hours ago, Mary229 said:

They are supposed to have it loaded to your card they just can’t seem to have it done - HAL’s IT department strikes again.  Yes, they are supposed to be under the same IT and Casino operations but it does not seem that way. 

Further to my earlier comment if HAL's IT dept was involved with the casino the casino would be out of business!

1 hour ago, Mary229 said:

They are supposed to have it loaded to your card they just can’t seem to have it done - HAL’s IT department strikes again.  Yes, they are supposed to be under the same IT and Casino operations but it does not seem that way. 

That is actually outside of HAL's IT dept. The casino personnel are supposed to get it loaded onto your account. 

53 minutes ago, Shippy said:

Seems like there are a great number of people on this cruise that got some sort of casino deal.

     Unlike Princess where everything is automated, Holland I far from that. I knew that I had a lot of casino cash coming but when I put my card in a machine, nothing came up. That would have been automatic on Princess which were used to.

I asked the casino host and she said she has to input it. She was carrying several sheets of paper which looked like there were hundreds of names. Apparently if you do not have her do that, you will not get your money.

     I had booked this cruise under a casino offer I got under my name.  Awhile later, I thought that just for the heck of it, I would have her check under my husbands name.  She said he had $600. coming and she would input that.

   If I had not haved her check, he never would have known about that !

 

This is hit and miss. Many times it does show up on your cabin card. It all depends whether the hosts have enough time to get the free play loaded. Personally I like to use my free play on the tables so I get free play chips at the cage. 

23 minutes ago, kirkc said:

Keep in mind that HAL only leases out the space to a casino operator. It’s not theirs so the policies are the gaming company’s.

It's all under Carnival's umbrella which owns HAL. The casino is operated by Carnival Casino Division. 

5 hours ago, Mary229 said:

The casino spending counted in the past, has something changed?

The casino spending has never counted towards mariner points. If it did i would be a 500 star mariner...lol

1 minute ago, TRLD said:

I guess some have trouble remembering from one year till the next.

I am actually getting there...LOL!!!

I do not have the length of time here as many of you do but I seem to recall this complaint coming up every year except for the covid period. I would have more sympathy for the poster if this issue with spring break was new but it has been discussed here in the past. 

1 hour ago, Shippy said:

We have actually sailed & gambled more on Princess but I know that the gambling info is shared between some cruise lines.

   The absolute best offer from Princess is left in your cabin on the last day of the cruise. You have about a month to book & the cruise can go out only about 6 months.

All the email offers I get from Princess are not very good. Only about half the one left in the cabin.

  Holland sends me offers (email) all the time. Some better than others. That is why you have to look at each one & not just erase because you assume they are not good. The last was to good to be true so I booked for next year. I had read somewhere on cruise critic that these offers can be used 3 TIMES each from Holland even though the offer does not say that. I just tried a mock booking on the offer we just used and YES, it appears I can use that offer again   :O)

 

This should be in the fine print on your email. 

16 minutes ago, Shippy said:

We have actually sailed & gambled more on Princess but I know that the gambling info is shared between some cruise lines.

   The absolute best offer from Princess is left in your cabin on the last day of the cruise. You have about a month to book & the cruise can go out only about 6 months.

All the email offers I get from Princess are not very good. Only about half the one left in the cabin.

  Holland sends me offers (email) all the time. Some better than others. That is why you have to look at each one & not just erase because you assume they are not good. The last was to good to be true so I booked for next year. I had read somewhere on cruise critic that these offers can be used 3 TIMES each from Holland even though the offer does not say that. I just tried a mock booking on the offer we just used and YES, it appears I can use that offer again   :O)

 

The email offers can be used up to 3 times. The come back and sail offers one time. 

Just now, farjar said:

Just curious.  I've gambled on both Carnival and Holland but never gotten a casino offer that I am aware of.  How do you receive them?  Do they come directly to the email account other cruise advertising goes to or do you have to sign in to your account and fine them there?

 

There are 2 ways to receive offers. One is a Come Back and Sail offer which is left in your cabin usually the morning of the day before disembarkation. The 2nd is thru email offers. You need to make sure you are opted in to receive emails from HAL.