cheznick

1 hour ago, AJCM said:

I can assure you it’s USD. They immediately put an AUD holding charge to my credit card, which reflected the exchange rate for USD39.95 (less loyalty discount). But sure, maintain denial of reality if you prefer. As there is presently an anomaly, I recommend anyone who has a cruise booked without the essentials package thrown in and wants the ultimate package;  book it now. Someone in their organisation will soon realise and the chance will be gone.

Ok mate not disagreeing, but don’t be stroppy with me, it was just a throw away suggestion. Enjoy your cruise .

Just jumping in on this ..I may be barking up the wrong tree, but, some of the posters are saying they are currently on Australia cruise and being quoted usd39.95. But if you look at current exchange rates aus 39.95 equates to usd 27 ish, does anyone think that someone has their wires crossed somewhere?

7 hours ago, nigelc said:

We are on the same cruise and have just been told by Azamara via our TA that there are no planned changes and that they still plan to go to Bahrain and Doha - talk about bury your head in the sand. I have also e-mailed Azamara myself, but received no reply. Indeed, the number of questions that have been raised on here, but again have received no answers from our "Host" is unbelievable. It certainly raise the question of why anyone would ever sail with this company again?

who is this mysterious host you refer to?????

glad you are now sorted as we are,  merry xmas x

Vicki pleasure to help, have a wonderful Christmas  x

our refund appeared back in our card account this morning , also got a cheque for £1024 from BA for the 18 hour delay in getting home,  so hope you get all yours soon vicki x

yes vicki it is disgusting how they are treating loyal customers, going the right way about losing them too, like i said we are not holding our breath on our refund actually materialising...   if we see ours we shall let you know 

11 minutes ago, rallydave said:

 

Another great reason to put erroneous charges in disputes with your credit card company.  With credit card disputes, the merchant has a set amount of time to respond and without a response or a late response, the credit card company will credit your account in full with no recourse to the merchant.  

 

You don't have this same protection when you work directly with the merchant.  The merchant can take as long as they want to respond or not respond at all and you will be obligated to the credit card company to pay the erroneous charge(s).

 

Always best to work directly with the merchant and at the same time put the charge(s) in dispute with the credit card company.

please read my original stating we could not put it into dispute because a full refund was made to our on board account but then 2 mystery drinks charges were added therefore only approx half the amount was refunded to our card after the drinks were taken off      impossible to put into dispute as far as i can see 

we used a different email address provided by our Ta  customerrelationsuk@azamaraclubcruises.com  although we didnt get a reply to any of our emails we did get the phonecall from rc on behalf of Az saying the refund would be processed, as yet  nothing has appeared in our credit card account, wont hold my breath

1 hour ago, gymfreak said:

Thanks,Phil, Nick, Cheryl and Mrs Miggins

Lets hope that Bonnie can indeed open up lines of communication that we are obviously failing to do. I was promised an email of our account last Tuesday and still no joy.

Would really like this resolved , as you say it really puts a dampener on the whole experience which is sad.

Anyway it’s good to have the support and experience of the stalwarts on this board.

Will post any updates, hopefully ASAP!
Thanks again

Vick

Hi Vicki              just got a call from Azamara stating they have been authorised to refund me the missing money, should be back on my card in 3 days or so,                so hopefully you will get same call,

nick and cheryl

Vicki, we also have still not had any reply from our 2 emails to uk customer services or our complaint to Richard Twynam / talking to Usa based customer services was a total  waste of time. our mystery charge was only for $20 odd and $30 odd within minutes of each other in spirits bar but im still Gdam very annoyed. we cant put ours in dispute because we had a cancelled shorex refunded to our account while on board but then followed by the 2 mystery drinking sessions so when they refunded the shorex from the on board account back to our credit card it was missing the 60 odd dollars which had been deducted first/ . im totally and utterly fed up with Az on this and the lack of after service once you have had your cruise/ by the way we only got a copy of our on board account emailed after i rang them to complain about the non refund...

will keep you posted if we here anything .                 meanwhile perhaps Bonnie can shed some light on who to contact as no one seems to be bothered answering any of us.

cheers

nick and cheryl

hi vicki, have you had any luck, i have emailed uk customer relations twice and not even an acknowledgement and also mr twynam       i do hate being treated like they dont care once the cruise is finished, perhaps this will be our last with az, standards have dropped so much,,,,  

On 12/1/2019 at 7:20 PM, Host Grandma Cruising said:

Shawnino is quite right that a lot of people went down with this bug. Some were fine within 24 hours, others took longer to improve ( including Amanda). I had it for a couple of days, my DH had it and it really affected him, but then he has chronic bronchitis and gets badly affected whenever he has a cold. We felt that it was most likely a common cold that hit different people in different ways - and it’s not surprising that this happens when nearly 700 people get off planes and get into the confined environment of the ship.

same for us denise   i still have it and did for most of the cruise but i have a lower immunity due to heart failure,  wife now has it and it didnt start until 2nd day in rio   it was as far as we were concerned a cold which spread rapidly and nothing in that case could stem the tide x

Just now, gymfreak said:

I believe his email is

RTwynam@azamaraclubcruises.com

Let me know what happens

I shall look for the BA form online because it was beyond a joke

Thank you

Vicki

thanks,    i just googled ba delay compensation but make sure you choose an actual ba page, the form is on it, we got 1200 euros compensations because both flights if booked at the same time on the same reference count as one. so our delay was a total of 18 hours on a long haul flight . yours should be the same if it was over 3 hours delay to destination on long haul, 

couldnt wait on customer services getting their fingers out and starting to do somethinig so ive gone for the jugular and emailed richard twynham already

3 minutes ago, gymfreak said:

I shall post or message you any further information or resolution.

I also think Denise’s idea of emailing Richard Twyman is a good idea so I may well compose an email to him

we were also thinking of emailing him , do you have his email address?????  i will give customer relations until tomorrow to at least acknowledge my email, oh by the way  immediately on return i filled in a Ba compensation claim form online and received an email back this morning informing us that we would be receiving a cheque for £1024 as we were delayed by over 3 hours to our final destination,    dont forget to claim if your flights were on the same booking reference with Ba 

5 hours ago, Host Grandma Cruising said:

Vicki, if you get nowhere with customer relations, I’d definitely write to Richard Twynam - you too Cheznik. It would probably be helpful if he gets several letters about this.  That would help him to take it up & get it sorted.
I just checked my credit card charges and mine’s fine. I expected it to be, as when I checked the app it showed that I still had just over $1 of my OBC left!

hi denise    see my reply to vicki, i wont hold my breath.    obviously there are several if not hundreds of mistakes on this cruise with regards to bar billing etc that we wont be aware of because they are not on cc.      perhaps bonnie can take a note also,   

5 hours ago, gymfreak said:

I feel your pain

we were bumped from two BA flights and had to hang around in Heathrow for 8 hours before our flight to Manchester after a long haul flight from Rio

Also we were overcharged by about £350 on our account, and they also did the conversion when we stipulated they shouldn’t . Huge discrepancy  and we haven’t seen the final account as they have failed to send it as promised so we have no idea what we have been charged for!

We have put the payment in dispute so it can’t be taken from us until it’s sorted

Spoke to Customer  services but haven’t heard back yer.,

Vicki

hi vicki  we only found out because we were checking for a cancelled shore excursion refund to our card, on checking it was short of approx 60     customer services told me it was because i owed them the 60 for drinks (spirits) unsure if they meant we spent it on spirits or in spirits bar. either way we didnt have them.  i emailed uk customer relations on the advice of my ta but they havent replied or even acknowledged my email. keep us posted how you got on 

6 minutes ago, travelberlin said:

What is going on with Azamara? Charging for something people have never consumed? It would be good for Azamara to provide an explanation for those irregularities on the Cruise Critic forum.

6 minutes ago, travelberlin said:

What is going on with Azamara? Charging for something people have never consumed? It would be good for Azamara to provide an explanation for those irregularities on the Cruise Critic forum.

Agreed and to make matters worse customer services weren’t interested.   Said if I was billed for the drinks then I must have had them !,,,,,Have had to try UK customer services.     Awaiting reply.  Will post result if I ever get one.  

Lucky them.   We got home at 10am this morning having been transferred to the 7am flight this morning after staying overnight at grotty hotel near Heathrow.      BA never again.    And to cap it all when we got home was sent final  on board account from Azamara  and we were  billed 60 dollars for drinks we never had.     Complaints already in the pipeline

Also got the same cold at same time as the dreaded Az air con throat.   But hey ho still enjoying life on the ocean wave x

Amanda and Elizabeth take to the water at the equator 

Reached LA palma unscathed.  Couple of rough nights. had all sorts of weather today from very wet on sailing in, to sunshine , the showers then brilliant sunshine again.  But nicely warm. Missed the ccc meet due to bumping into old az friends, so apologies Denise etc  wherever you are, only complaint so far is the internet is still in the dark ages and the APP is a waste of time.  Have spent all day trying to read the Discoveries menu only to be presented with a totally vegan menu.., gave in at 4pm and went to photograph it for wife.     Never mind.    
 

see you all on board 

7 minutes ago, cheznick said:

have now made 23 attempts to log in online to look at excursions, tried chrome, microsoft edge etc. just keeps booting me out before i get to them, fed up with the way it is handled - where do they get their IT specialists from.   their loss is my gain. i will save a lot of money.

finally got on after 25 attempts    magic