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  1. many cruises

    UNIWORLD...nonexistent customer service!

    Many of our issues with this trip were not caused by low water levels, and some were. The major issue is that Uniworld has been unresponsive to letters and phone calls. There is no reason for this unresponsiveness from this company. Obviously, their guest relations department has been swamped, but you would expect common courtesy from a company that ranks where they do.
  2. many cruises

    UNIWORLD...nonexistent customer service!

    For those of you who don't believe passenger's negative Uniworld reviews, you may want to read many of them on Uniworld's Facebook Public Post area. Make sure you have plenty of time and then decide if they are truthful!
  3. many cruises

    UNIWORLD...nonexistent customer service!

    Uniworld is being swamped with complaint calls. All of your positive attitudes are great until something happens to you. When I spend over $13,000.00 for a luxury cruise, I expect that type of vacation. Unfortunately, what we experienced was far below that standard, and we did not get the vacation we paid for in any way, shape, or form.
  4. many cruises

    UNIWORLD...nonexistent customer service!

    If Uniworld is going to remain a competitor of Tauck, they should respond to their letters and phone calls sent to guest relations. Apparently, the manager of guest relations never listens or responds to her emails and phone messages. If problems like these occurred with Tauck, customers would be treated as if they mattered and not ignored. If Uniworld can't provide the product they advertise, they should cancel that particular river cruise instead of throwing away their customers very costly vacation.
  5. many cruises

    UNIWORLD...nonexistent customer service!

    I don't understand how Uniworld is so highly rated. Our experience was not a luxury one, not even a middle of the road one. I will keep calling the Guest Relations Manager until someone responds... hopefully the Guest Relations Manager!
  6. many cruises

    UNIWORLD...nonexistent customer service!

    They did have gentle walkers tours 2 weeks ago, unfortunately the guide kept having personal conversations with one of the walkers and she let him take over the tour. We ended up leaving that group and joined another. The walking tours were mediocre at best.
  7. many cruises

    UNIWORLD...nonexistent customer service!

    I still can't believe I haven't received a call back. Uniworld was supposed to have a 6 star rating...in my book it doesn't come close. The food was subpar and the noise in the dining room was terribly loud. Where are you Guest Relations???
  8. After sending a five page letter to Uniworld's Guest Relations describing the many issues we had on board the S.S. Maria Theresa, we finally received a letter back of apology which conveniently ignored most of the issues described in my letter to Uniworld. After receiving Uniworld's ridiculous response, we called Uniworld's Manager of Guest Relations and left numerous messages requesting our call be returned. Another call was placed to Uniworld's main number and the representative said she would email the Manager of Guest Relations to call me back. I am still waiting to hear from the Manager of Guest Relations!
  9. The cruise part of this trip was supposed to be 7 nights. The bus ride from Passau to Prague should have taken 3 1/2 hours. I even contacted a supervisor at Uniworld (prior to the cruise) to get a confirmation on the length of this drive because we were planning a private tour upon our arrival in Prague. I was assured that we would arrive in 3 1/2 hours, giving us plenty of time before we were to start our private tour. Four buses left for Prague and we know the other buses arrived there in 3 1/2 hours as scheduled. Our bus didn't because they stopped to get something similar to an "easy pass" to use the road. That process took about 45 minutes because it seemed the driver and the guide were having difficulty providing the documents to obtain the "easy pass." They kept going inside the building and coming back to the bus to look for other paperwork. We also got lost and both the driver and the guide were using their GPS for directions. It seemed as if they were "newcomers" to driving this route. We also found out that the other buses did not stop to get an "easy pass" which we thought was very odd! In addition, we stopped 3 times for restroom breaks. The first time was unscheduled and was in conjunction with the stop for the "easy pass." The second time we stopped at a gas station for a restroom break the manager refused to let us use the facility. The third time we stopped we were able to use the restroom available even though it was disgusting and filthy. So, our ride lasted 5 hours because our bus stopped for 45 minutes to obtain something similar to an "easy pass", our bus stopped 3 times to use the restrooms, and we also got lost. The irony of this whole event was that we were assigned to ride on the first bus which was leaving at 8:15 am before all the other buses!
  10. Our 1st. river cruise is over and unfortunately we only spent 6 nights on board the boat. The rest of the time we were in hotels...some were OK, one was horrible. Many days we were on buses for long times. When the S.S. Maria Theresa had to dock in Vienna rather than Budapest, Uniworld had passengers riding buses back to Bratislava to avoid skipping that port. In addition, at the end of the river cruise segment of this trip, Uniworld bused passengers from Passau to Prague. What was supposed to be a 3.5 hour bus ride turned out to be a 5 hour bus ride for us and greatly negatively impacted our first day in Prague. There were some plusses and many minuses on this trip. We will be posting a detailed in a few days.
  11. We are in Passau today and did the walking tour through Old Town. We wanted to go to Artist's Alley, but almost all the shops were closed. Tomorrow, we get bussed to Prague after the post-cruise extension. We are happy that we booked 3 private excursions in Prague...so much better than those through the cruise line. I will be writing a review when I return home...including the good and the bad.
  12. We are in Linz today. We had planned to go on the Salzburg excursion, but late last night we bowed out. We couldn't sit on another bus for 3 hours. We decided to have lunch in Linz and do some shopping. Our dinners have improved on board, but the dining room is so noisy that we leave with headaches every night. We discovered that there's one table by the door where the noise level is slightly lower. Yesterday, we went to Durnstein and Melk. In Durnstein, we went on the walking tour and did some wandering on our own. In Melk we went to the Abbey, but had to wait about 30 minutes for the guide before we started the tour. The tour was so-so. We never saw Melk because time was scarce. There was quite a lot of walking involved just to start these tours. We didnotice that other riverboatr lines had small trainlike vehicles to get passengers to the starting points of each tour. Unfortunately, Uniworld did not. The only scenery we have seen from the boat was the Wachau Valley...it was very pretty. Will try to keep posting.
  13. Yes, some people are touring in Vienna today, rather than Bratislava. Embarkation was chaotic and we didn't arrive at the boat until 5:30 pm. It was not a luxury experience! Today, we are hoping for some normalcy in Bratislava. The boat is gorgeous and our cabin is too, but unfortunately, we have lost 2 days of this trip. Many people are not happy and will be writing to Uniworld when they get home.
  14. We are on the long bus ride from Budapest to Vienna. We are not expected to arrive until late this afternoon. We all had to switch to other Budapest hotels last night . Ours was not by any means a luxury hotel...very small room with charcoal grey walls. It has been difficult and we're trying not think of what this so called luxury trip has cost us. Tonight is our Welcome Dinner on the Maria Theresa...at this point, we are exhausted and we have lost 2 days on the boat. We will be bussed to Bratislava tomorrow from Vienna.
  15. We are boarding late tomorrow in Vienna after our Budapest City Tour and lunch in Budapest. The cruise director has been available all day at our hotel. We are being well informed of everything and hoping things settle down once we board.
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