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sheriff's wife

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Everything posted by sheriff's wife

  1. I am currently on the Sky and the light under the bedside cabinet has disengaged itself from the cabinet and falling to the floor! It wasn't me ! The cabin steward did put some tape over the sensor but did not touch the light itself. I was on the Iona in March and they had safety lights but were more subdued and less annoying . I found them very reassuring in the night but on Sky they are just very bright and annoying.
  2. Hello ! We are also on this trip . Please can you remind me if Sky has US or UK plug sockets? Many thanks and safe travels to the port .
  3. I didn't threaten them with the ICO but did mention that my eldest son , a barrister , had suggested I chase them again to resolve the issue. I suppose I was far too subtle but thought mentioning legal counsel would be enough to get them to take it seriously. Two weeks since I e mailed Jan Swartz . I cannot find any contact details of a Compliance Department at Southampton who could help . I don't really want to report them and get involved with the ICO as it will be time consuming etc but as you say,i t may be the only way . Our trip is less than three weeks away now. Princess marketing communications, and research departments should be monitoring these forums......
  4. Dear JG and L, Thank you for your helpful comments. In a former life I was also a marketing manager for a financial services and was petrified of data protection issues and breaches. In those days , the 80's I think there was even provision for a prison term within the Data Protection Act so I have been surprised at the way Princess has dealt with this. My agent is also now upset with Princess as they have sent me the Agency Booking confirmation which details their commission... Princess want me to e mail some random department with the details which have already been supplied to them. I don"t want to keep oversharing this other passengers details as they have been communicated to them several times. I tried to obtain the e mail address of the head of Princess UK but was informed that they do not give this out. If anyone knows Eithne Williamson's e mail , VP UK please can you let me know. As you suggest , I think contacting the ICO may be the only way Princess will address this issue. Holidays are supposed to be for de stressing...
  5. Hello everyone, We had the same issue about balance owing and cancellation threat this week ! My agent phoned and it was sorted, Very worrying though. I think Princess may have a system issue as when I logged onto the online Medallion App another passengers details including date of birth appeared. Complete data breach. My account has also been frozen and so we are accessing our forthcoming booking on Sky by using my husbands account. We have also had problems with OBC from Future Cruise Credit being applied too. I am taking copies of my booking which shows the OBC which should be appearing on the account. My agent and I have both contacted Princess but no reply as yet. I have also e mailed Jan Swartz ,as advised by others on Princess Forum re complaints ,to highlight the issue but also no reply. Try not to panic I am sure it will get sorted you may just have to keep on phoning the Agent and Princess. In the meantime I hope that I do not become a victim of identity theft if this other passenger on the App has access to my details.......
  6. Thank you. Hope you are having a great time.
  7. Hello ! Please can you tell me if there is a kettle in the cabin ? Sorry if slightly off topic. Many thanks
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