Posted October 18th, 2013, 10:49 PM
We have had to cancel 2 trips with Vantage due to family emergencies or illness. Both times we had purchased their insurance thru "Tripmate". The first time we chose to rebook our trip--no problems or loss of funds. The second time we completely cancelled and received our full refund (less the insurance cost).
Just this month we had to end our vacation with Grand Circle to the National Parks due to the government closing them. Grand Circle chose to cancel our trip and refund us for the 10 days we were unable to complete. Within 2 weeks we received a refund of 10 days plus 50% for 2 days that we were not able to 'travel as expected'. Very fair and prompt.
We plan to continue traveling with both these companies!
BLOG... INDIA/NEPAL Jan/Feb 2015 https://patbblogdotcom.wordpress.com/
BLOG...Paris to Normandy/Paris to Provence 2014 http://aroundtheworldwithcliffandpat.wordpress.com/
1996 American Hawaii Cruises "Independence"
1999 Paris/London (land only!)
2000 NCL"Dream" Scandanavian Capitals (Vantage)
2001 HAL"Rotterdam" Mediterranean cruise
2002 Vantage River Cruise-Amsterdam-Passau (ext to Prague, Budapest)
2003 HAL"Ryndam" Alaska (Vantage land tour also)
2004 Vantage--Iceland (land only)
2006 (Feb) Orient Lines South America Antarctica (Vantage) "Marco Polo"
2007 (Oct)GCT--Australia, NewZealand, Fiji (land only)
2008 (Oct)Vantage--Africa (land only)
2009 (Jan)RCCL Eastern Caribbean--'Serenade of the Seas'
2009 (May)Vantage River Cruise-Moscow to St. Petersburg
2011 (Jan)RCCL. Western Caribbean--'Radiance of the Seas'
2011 (Oct)China & Yangzte River with Vantage
2012 (no BIG trips.. but did enjoy DisneyWorld with grandkids!!
2013 (May)Amazon/Machu Picchu & Galapagos (Vantage)
2013 (Sept)GCT US National Parks-gov't interrupted
2014 (Jan)HAL 'Statendam' Panama Canal
2014 (July)Treasures of France RiverCruise (Vantage)
2015 (Jan)EXOTIC INDIA & THE SACRED GANGES (Vantage)
2015 (May) US National Parks (Vantage)
2016 (Jan) HAL 'Zuiderdam' Partial Panama Canal
May 2016 HAL' Rotterdam' North Cape (Norway)
Sept 2016 Douro Rivercruise w/Madeira pretrip (Vantage)