fern1226 Posted March 22, 2010 #1 Share Posted March 22, 2010 When I go on the website to view my cruise information, my reservation comes up but in the upper left corner it says "document pending". Talked with my PVP and she said not to worry about it. The other couple we are going with do not get this message. Anyone else had this message? Also, it seems like when I click on anything concerning my cruise - my documents, cruise summary, etc. - I get a screen asking me to sign in.Well, I'm already signed in. When I do it again and hit enter I get the same screen again (asking me to sign in). Sometimes "my reservation" page appears and sometimes it doesn't. Very frustrating. How do I get to the screen that shows my balance? Thanks, Fern Link to comment Share on other sites More sharing options...
Traveler353 Posted March 22, 2010 #2 Share Posted March 22, 2010 Have you already made final payment? Final payment must be made before the documents will show. Link to comment Share on other sites More sharing options...
fern1226 Posted March 22, 2010 Author #3 Share Posted March 22, 2010 no i haven't made final payment. Link to comment Share on other sites More sharing options...
jks336 Posted March 22, 2010 #4 Share Posted March 22, 2010 it is frustrating to navagate their site for your documents. took me forever to find the page so i could see that my 100.00 thankyou network voucher was applied. i also had the same issue with signing in and it asking again to sign in. so i just different way to try and get there or like you got frustrated and said the hell with it for now. Link to comment Share on other sites More sharing options...
jetskier Posted March 22, 2010 #5 Share Posted March 22, 2010 Also if you are booked with a TA other than Carnival I dont believe the payment page shows. You cannot access your documents until final payment is made. If the TA has you as part of a group booking within the travel agency even though you booked independantly, your documents will not show until all within that group have made final payment. Dave Link to comment Share on other sites More sharing options...
LHP Posted March 22, 2010 #6 Share Posted March 22, 2010 You can't look at your documents until after the final payment...but you can fill out your fun pass and print that out. have a great cruise!!! Link to comment Share on other sites More sharing options...
fern1226 Posted March 22, 2010 Author #7 Share Posted March 22, 2010 Also if you are booked with a TA other than Carnival I dont believe the payment page shows. You cannot access your documents until final payment is made. If the TA has you as part of a group booking within the travel agency even though you booked independantly, your documents will not show until all within that group have made final payment. Dave We used a PVP - sorry, guess I should've stated that Link to comment Share on other sites More sharing options...
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