booked excursion, but want to change it

[Kentman23]

Is it possible to change your excursion if you booked it already? If you can do they give you a refund or a credit? We have one excursion booked, but after reading more reviews we're thinking of switching to a different one.

[ferfoodle]

Per Carnival's FAQs:

 

Can I cancel or add to my shore tour order?

Online

Orders must be cancelled online and no cancellation charges will be assessed if done prior to the pre-sail cut-off time (11:30pm, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board.

In the event of pre-sailing, online cancellations, a full refund will automatically be posted to the credit card used to secure the order.

Please allow 5-7 business days for the credit to reflect on your account.

On board

After the pre-sails cut off date, cancellations must be handled on board and cancellation charges are as follows:

25% charge once on board

100% charge if cancellation within 24 hours of arrival in port

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.

 

http://www.carnival.com/core/faq.aspx?icid=CC_Header_466#q-669124

[Socref124]

Is it possible to change your excursion if you booked it already? If you can do they give you a refund or a credit? We have one excursion booked, but after reading more reviews we're thinking of switching to a different one.

 

We did this for an excrsion a month before we sailed and had no problems at all. This is one of the good reasons to book excursions through the ship.

[B and C Blake]

We did this for an excrsion a month before we sailed and had no problems at all. This is one of the good reasons to book excursions through the ship.

 

I agree. We had booked an excursion in San Jaun and I found something more to our liking off the CCL list.

It was very easy to cancel and our refund was on our next CC billing statement.

You won't get any verification e-mail but you can easily check that it is indeed cancelled by checking your cruise documents.

[shof515]

Another good reason to book ship excursions is if the port of call is canceled due to bad weather or the ship can not dock. Carnival will refund you the money and auto cancel that excursion

[Kentman23]

thanks everyone!