question on next cruise certificates

[Bocker3]

I booked a Next Cruise a few weeks back on Brilliance, because the 2014 NE/Canada sailings were not yet ready. I had my TA book the actual sailing with our NC cert last week.

I was expecting to have to pay an additional $800 deposit because we booked a GS, but TA said no. I pushed a bit and said that I was under the impression that GS and above required the full (double) deposit. She said that she verified with RCCL and "April" told her that my $200 deposit was it - until final payment.

Not sure if I should just sit it out or call someone myself? Any thoughts?

 

thanks,

Mike

[cruisenfever]

I booked a Next Cruise a few weeks back on Brilliance, because the 2014 NE/Canada sailings were not yet ready. I had my TA book the actual sailing with our NC cert last week.

I was expecting to have to pay an additional $800 deposit because we booked a GS, but TA said no. I pushed a bit and said that I was under the impression that GS and above required the full (double) deposit. She said that she verified with RCCL and "April" told her that my $200 deposit was it - until final payment.

Not sure if I should just sit it out or call someone myself? Any thoughts?

 

thanks,

Mike

April gave your TA some bad information. When converting a NC into a specific cruise and booking a GS or above, the deposit is double that of the normal deposit. From the RCI website Why are we increasing our deposits on suites?

 

I would definitely have your TA call back and speak to someone else. Don't want you to lose that GS.

[Bocker3]

April gave your TA some bad information. When converting a NC into a specific cruise and booking a GS or above, the deposit is double that of the normal deposit. From the RCI website Why are we increasing our deposits on suites?

 

I would definitely have your TA call back and speak to someone else. Don't want you to lose that GS.

 

Thanks so much Patti -- I was sure that this is what I read onboard and even (half way) recall the LA stating this to me -- as I was in a GS on Brilliance.

Sort of frustrating that a RCI rep wouldn't know this info - but I guess we aren't all perfect. I've written my TA and if she gets the same information again, I'll call RCI myself.

 

Mike

[cruisenfever]

Thanks so much Patti -- I was sure that this is what I read onboard and even (half way) recall the LA stating this to me -- as I was in a GS on Brilliance.

Sort of frustrating that a RCI rep wouldn't know this info - but I guess we aren't all perfect. I've written my TA and if she gets the same information again, I'll call RCI myself.

 

Mike

You're welcome Mike. Let us know what happens.

[Bocker3]

You're welcome Mike. Let us know what happens.

 

All set.... We were right. My TA talked to someone else who knew the facts - she told them that they needed to improve their training, as this could have caused a bit of stink.

My deposit will be paid and I will keep my suite.

 

thanks again,

 

Mike

[cruisenfever]

All set.... We were right. My TA talked to someone else who knew the facts - she told them that they needed to improve their training, as this could have caused a bit of stink.

My deposit will be paid and I will keep my suite.

 

thanks again,

 

Mike

Another Happy Ending!:)

[woehwdy]

The form is on RCCL.com, type in travel agency transfer form in the search box.

[Coralc]

The form is on RCCL.com, type in travel agency transfer form in the search box.

 

Welcome woehowdy. It helps on a message board if you quote the post you are referencing. The threads move really fast sometimes, with multiple posts. There is a blue button, lower right, on the post you wish to quote. Just to let you know. :)