Early Saver Denied

[RainbowsMist]

I booked ES and submitted my claim which came back denied because I'm not a past guess (this was the lower rate I found). I thought the ES perk was if I found a lower rate in the same category or above than the one I booked qualified for a credit? Or am I misunderstanding how it works?

[Almost Packed]

I booked ES and submitted my claim which came back denied because I'm not a past guess (this was the lower rate I found). I thought the ES perk was if I found a lower rate in the same category or above than the one I booked qualified for a credit? Or am I misunderstanding how it works?

 

If you qualify for it...any rate you qualify for entitles you to the lower rate. You are not a past guest on CCL, therefore you do not qualify.

 

It's like the resident rate. You may find a cheaper resident rate for the state of FL, but if you do not reside in FL, you do not qualify.

 

But keep watching, it may change.

[Ken076]

You can price match to any rate that you're normally eligible to book - for past guest rate you have to have sailed at least once, for resident rate you have tobe a resident of the state that the rate is being offered for, for 55+ rate you have to be age 55+, for Military you must be Military eligible. ken

[RainbowsMist]

Thanks so much :) I did indeed misunderstand!

[cruzsnooze]

Does ES have any requirements? I didn't see where you had to be a past passenger.

[Ken076]

Does ES have any requirements? I didn't see where you had to be a past passenger.

 

You don't have to be a Past Guest to book ES, but you have to be eligible for any Promo fare (past guest, your state Resident, 55+, Military....) that you try to price-match ES to. ken

[Ken076]

Thanks so much :) I did indeed misunderstand!

 

Actually not particularly your fault. The writers and/or legal staff have omitted the previous Terms & Conditions statement that the price-match must be "the rate you are eligible to receive, if special restrictions apply" from the terms and conditions.

ken