Q&A Answers Discussion 2013

[Sailaway487]

Thought I'd start this thread ready for this evening so we can discuss the answers of the Q&A, as the threads on there usually get locked after the Q&A is finished (they did last time anyway). Let's hope we get all of our questions answered, and we get the answer we want to hear. :D

[Huddersfieldtourist]

I am sure every effort will be made to answer as many as possible however I think we all probably know that some of those questions asked will not get specific answers and I can understand why. However it is a good experience and, like you, I am equally keen to see the comments.

[kruzseeka]

Yes I agree that some questions won't be answered but even those that don't will, I trust inform Fraser of our concerns and help him appreciate what his customers feel is important and integral to the Thomson product. This may feed into business decisions in the future in terms of making changes - and keeping some things the same!

[Sailaway487]

Can anyone remember how they were answered last time? Was it the questions submitted first answered first, or was it random? :confused: Can't remember.

[Grez]

Somebody has started to merge threads. Its a right mess now, 5 questions in some threads, all different. Questions are going to get missed!

[Sailaway487]

Somebody has started to merge threads. Its a right mess now, 5 questions in some threads, all different. Questions are going to get missed!

 

 

There is some odd merging going on!!! :eek:

 

Would have been easier if it was just left as it was really wouldn't it.

[Sailaway487]

Shouldn't be long now. Let's get ready... :D

[Sailaway487]

And we're off!!!!

[Sailaway487]

So far, Spirit and Majesty leases not decided. Considering extensions and other vessels. Nothing concrete as of yet.

 

Sensatori Cruises, not happening.

[geomagot]

uh-oh ex uk seems to have been on the chopping block and odessa too....please not odessa:(

[Sailaway487]

uh-oh ex uk seems to have been on the chopping block and odessa too....please not odessa:(

 

Think just no Odessa on the 7 night cruises. Ex-UK was a strange answer wasn't it! I think it might be going too.

Edited November 20, 2013 by Sailaway487

[stevedeccaman]

think it must be from the dark side?:eek:

Stevie:)

 

Fraser will not be on until you all calm down:rolleyes:

[Sailaway487]

Looks like Majesty is in the Canaries then next winter.

[geomagot]

Think just no Odessa on the 7 night cruises. Ex-UK was a strange answer wasn't it! I think it might be going too.

 

oh I see....maybe 2 weekers in the black sea, that would be nice....very nice:cool:

 

ex uk has a bit of a history of this....goes for a couple of seasons then has a break (for a few years)

 

wonder if its spirit thats going for good? or are they considering redeploying it somewhere else??

[Sailaway487]

A quick summary while there's a break in the questions:

 

- Spirit and Majesty leases not yet decided. Could be extended, could be replaced.

 

- Sensatori Cruises isn't happening.

 

- Odessa not possible in a 7 night Black Sea. Extra day at sea on Crimean Discovery because of distances. Nessebar could return in 2015. 14 night options could increase.

 

- £10 per person policy in travel agents is currently a trial.

 

- Website work underway, including a new booking process.

 

- No plan to make safes free.

 

- New build ships and newer vessels are being considered, just like last year.

 

- Northern Europe for 2015 not confirmed. Ex-UK might not return for 2015.

 

- Shore Excursion team are encouraging people to talk one-to-one about going independent ashore.

 

- Underused areas on ships, such as Waters Edge and Sports Deck on Dream are being reviewed.

 

- Platinum is based on questionnaire scores and that the areas on the ship have a stylish look and feel. Refurbs on Dream and Celebration were just part of the announcement, not the driver of change. Work being done on Celebration currently.

 

- Dream and Majesty swap for 2014 didn't happen as the benefits for itineraries and customers wasn't significant enough.

 

- Onboard credit for ex-UK cruises can't be based on number of nights currently as system can't do this.

 

- Greek homeporting issues with crewing no longer applies.

Edited November 20, 2013 by Sailaway487

[Sailaway487]

oh I see....maybe 2 weekers in the black sea, that would be nice....very nice:cool:

 

ex uk has a bit of a history of this....goes for a couple of seasons then has a break (for a few years)

 

wonder if its spirit thats going for good? or are they considering redeploying it somewhere else??

 

More 2 week Black Sea itineraries I think would be a good idea.

 

Could be that if Spirit goes and there isn't a replacement, then they can't do ex-UK. Can't really where else they could go really in the summer. :confused:

 

Was looking at a cruise around the Fjords in the near future, but looks like I might have to seriously look a next year then as it might be the last year for a while.

[geomagot]

 

- Underused areas on ships, such as Waters Edge and Sports Deck on Dream are being reviewed.

Hurrah!

 

 

- Greek homeporting issues with crewing no longer applies.

has anyone told the greeks this?

[geomagot]

Was looking at a cruise around the Fjords in the near future, but looks like I might have to seriously look a next year then as it might be the last year for a while.

 

yes, me too, I want to do that fire & ice:cool:

[Sailaway487]

yes, me too, I want to do that fire & ice:cool:

 

Same. Better start looking at booking me thinks... :rolleyes:

[geomagot]

Could be that if Spirit goes and there isn't a replacement, then they can't do ex-UK. Can't really where else they could go really in the summer:confused

 

dubai? :cool::)...or would it be to hot there in the summer?

[Sailaway487]

dubai? :cool::)...or would it be to hot there in the summer?

 

Too hot I should think, plus no cruise and stay accommodation (yet anyway).

[Sailaway487]

Doesn't look like there's going to be a proper loyalty scheme then. :(

[geomagot]

Doesn't look like there's going to be a proper loyalty scheme then. :(

 

my 'little thank you' was so little...i couldn't find it?:rolleyes:;)

[Julessmiles]

my 'little thank you' was so little...i couldn't find it?:rolleyes:;)

 

I knew you would say something Geo - can't believe his reply on this; how do they know their repeat bookers? Clearly they don't as you have received nothing this year having been on 3 cruises with them & I don't think Kruzseeka has ever had anything either - I actually find his reply quite insulting & I don't go on as many cruises as you or Kruzseeka!

[geomagot]

I knew you would say something Geo - can't believe his reply on this; how do they know their repeat bookers? Clearly they don't as you have received nothing this year having been on 3 cruises with them & I don't think Kruzseeka has ever had anything either - I actually find his reply quite insulting & I don't go on as many cruises as you or Kruzseeka!

 

suspect it may be first time returners that get a 'little something'? ;)

 

not the likes of myself & kruszee....we're basically to loyal for loyalty :rolleyes::(