XPRESS Pass not ready

[gecko12]

19 days til we cruise and our xpress passes are not ready. Is that normal? I did the online check in over a month ago and all of it says it is complete.

[Andy]

19 days til we cruise and our xpress passes are not ready. Is that normal? I did the online check in over a month ago and all of it says it is complete.

 

Hi Gecko12,

 

No, that's not typical. Are you sure you didnt miss a step ? If not, I'd suggest contacting Celebrity's online check-in assistance team, at 1-877-200-2897. I'm sure they can assist. Please let us know the outcome and good luck !

Edited March 26, 2014 by Host Andy

[Grumpy100]

Not normal. Call Celebrity and check with them.....

[spencerdrivecruiser]

You do not need it to board. I do not have a printer and when I get to the Port I present my Passport and it is verified with the manifast by the security attendent. Not everyone that cruises is computer savvy or has a printer.

[gecko12]

I just sent an email to my Celebrity TA so I'll keep you posted why it's not ready.

[harz99]

If you want a quick answer don't email - either call them or get your TA to do so. You're not alone as I had the same problem, now sorted but no reason given.

 

Sent from my GT-I9300 using Forums mobile app

[gecko12]

Okay, so it turns out there was a $700 balance on the main cruise reservations page though when you go to the details it is paid in full. I did have to call and after a supervisor looked at it they fixed it.

 

Phew!