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harz99

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Everything posted by harz99

  1. CC loyalty membership increases has an awful lot to do with Crown and Anchor reciprocy as well, probably far more than new X cruisers...
  2. It's Virtuosa now, all Magnifica 2021 cruises including my May one won't happen as the ship is not coming to the UK this year. Prices are considerably higher on Virtuosa and the MSC web site has the details of compensation for newly cancelled cruises...
  3. Really, in recent years my experiences on pretty much all the cruise lines except Crystal was that I have more often than not had to go to the bar to get a drink as there just aren't enough servers to go around...or maybe I don't grease their palms enough.Lol.
  4. Well sort of as i said before, except that the cancellation notice i just received says "product" instead of "itinerary" just to confuse matters and make yet more work for TAs. Very poor and lazy from Royal, given that there is only one ship available yearly from Southampton it wouldn't be too much effort to actually list the lift n shift options for each cancelled cruise. Still at least a decision has been made.
  5. Although one of the conditions of Lift n Shift states must be same itinerary, which for some cruises like June 4th isn't possible...
  6. Interesting you should choose that date, we are in the top 4 UK groups for vaccination which are hoped to be done by mid February, taking the 14th as the mid point and 2nd shot being within the stated (UK) 12 weeks later, I am reckoning on May 8th as being the very earliest we'll be able to sail, and I'm doubtful of even that date simply because the vast majority of people still won't have had both jabs by then.
  7. Agreed, but I'm sure you'll agree that almost all, if not all of the big North American online agencies headline advertised prices are with NRDs. Those agencies are the most likely places for a person booking from other parts of the world to end up booking with. Providing both prices isn't the same as clearly advertising both prices, hence my posted comment.
  8. Agreed, but they should be aware you still have to ask for the price for a refundable deposit booking these days.
  9. You won't, there's no such thing in the UK or pretty much anywhere else except North America.
  10. Thank you for that, obviously you are a travel agent? How on earth us mere customers are supposed to know this as we don't get to see the detail of the policy in this way I don't know! Even from your TAs brief it isn't totally clear what "qualifying sailings" for the BPG element are, as that isn't spelt out in that section. I guess we assume the dates referred to in the first paragraph of the brief are applicable.
  11. Just looked at both US and UK sites and this is what it says in the relevant to us sections of the FAQ answers relating to the above: Q : How are Non-Refundable Deposit bookings impacted by this policy update? A : Non-Refundable Deposits that were booked on or before September 30th, 2020 and are sailing on-or-before April 30th, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to September 30th, 2020 - the change fee will be waived. Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it? A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before September 30th, 2020 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit, inside final payment, and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value. And finally the Terms and Conditions which only make passing reference to opting for Best Price Guarantee in relation to cancellations, without setting out exactly what BPG means for price drops: Terms & Conditions Royal Caribbean International’s (RCI) “Cruise With Confidence” program allows individual guests and guests in non-contracted groups who booked a cruise on or before January 31st, 2021, for cruises sailing between June 12, 2020 and April 30, 2022, to cancel their cruise up to 48 hours prior to the vacation start date and have the option to either (i) receive a Future Cruise Credit equal to the full amount of the cruise fare the guest paid for their cruise, or (ii) move their booking to an eligible alternate sailing and receive our “best price guarantee” for the re-booked sailing, or (iii) opt in for our “best price guarantee” on their current sailing. “Eligible alternate sailing” means a booking in the same stateroom category sailing with RCI on the same product and cruise length scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year. For those sailings, RCI will protect the guest’s original price and/or promotion so long as the guest moves the eligible booking to the alternative sailing on or before January 31st, 2021. If RCI’s “best price guarantee” results in a decrease in the guest’s cruise fare inside final payment, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the eligible alternative sailing. If RCI’s “best price guarantee” results in a decrease in the guest’s cruise fare outside final payment, the difference will be provided in a rate adjustment. “Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI. If the guest chooses to move their booking to an eligible sailing in the subsequent year, any penalties previously assessed based on the prior sailing’s penalty schedule will follow the booking to the new sailing. The Future Cruise Credit portion of the “Cruise With Confidence” program will only apply to bookings for named guests for which cruise fares have been paid in full. If the guest opts to cancels his/her cruise, a Future Cruise Credit (FCC) will be issued for the cruise fare amounts paid to the cruise line. The FCC is non-transferrable and may not be redeemed for cash. The FCC’s value may be applied toward the cruise fare due on a new booking, on RCI for a sailing that is the later of on or before December 31, 2021, or 12 months after the date that the guest cancelled their original sailing . All bookings are subject to availability at the time of the request. If not used on or before the expiration date stated above, the FCC will automatically expire and have no cash value. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities (if applicable) for the new booking. RCI’s “Cruise with Confidence” program does not apply to bookings made by residents of mainland China, and Hong Kong. Program does not apply to chartered sailings or contracted group bookings. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn at any time without notice. ©2020 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.
  12. Nothing I can find indicates that BPG element itself has been altered for our bookings in the UK. All the FAQs on the Royal site still refer to the dates I quoted. It was a programme introduced to stimulate new bookings, and in the UK at least was very welcome as unlike North America, we've not had the benefit of price drops or refundable deposit for many years.
  13. Price drops in the UK and probably elsewhere come under Best Price Guarantee as opposed to CWC itself. Must be booked on or prior to Sept. 30th 2020 for sailings departing on or before April 30th 2022. The programme is available up to 48hours before sailing but inside final payment will result in an OBC rather than an actual drop.
  14. Not necessarily, price drops depends where in the world you live and book from, and the conditions applying when you booked.
  15. Ravenna is a very nice city with beautiful mosaic ceilings in many old buildings, but Venice it isn't!
  16. Quarantining the ship so nobody travels into or out of Australia except the crew maybe?
  17. As you are cancelling and have a NRD normally you would lose it, full stop. We cancelled our Apex TA and received 100% FCC on our NRD which was correct as regards the UK offer, why would you expect a refund or 125% FCC if you are the one cancelling? In our circumstance something is better than nothing.
  18. I'm very sure that the majority of their problems would not have existed if they had held the funds for each booking in a secure holding account until the date of the cruise, instead it is patently obvious that any funds received from deposit onwards are distributed to the various cost centres asap to pay for the current and not future operations. In other words a giant form of Ponzi scheme. Then having got into a mess they don't communicate, which leads to thousands of extra phone calls and emails from customers that have to be dealt with, probably by the same staff who are processing refunds. A perfect storm.
  19. No, I can't because the charge would be the same cost as the deposit due to it being non returnable, plus I haven't had any emails and my cruise technically isn't cancelled, they've "just" changed the ship and cabin as per their Caribbean redeployments.
  20. Thanks, I just read some of the posts. My situation is I have a November 7 day ex Miami booked through a UK travel agent, I found from another site that MSC were redeploying ships in the Caribbean, sure enough ship changed, cabin changed and extra OBC given, no word from MSC to me or the agent about the changes. My return flight with Norwegian was cancelled and just refunded, and the deposit for my Celebrity Apex cruise prior to my MSC cruise has had the deposit moved to 2021. Final payment for the MSC cruise is first week in August, I'm not going and will not make final payment but would rather get a refund or credit than just give the money to MSC. Hence my question.
  21. Not what it said on the UK website 2 hours ago, why do you say that?
  22. I'm not sure thats correct? I know there are like for like stipulations for Lift n Shift but afaik you only have to do it at least 48hrs before sail date and by August 1st. Have you checked the up to date position via Celebrity's website?
  23. Well something needs to happen soon, about a week ago the big boss of MSC Cruises announced itinerary changed for 2021, since then the US site has carried a news item about this but the changes are still not showing and the old cruises are showing available to book. MSC are also well behind other cruise lines in their dates for which you can rebook, most are allowing up to end 2020 or line to "lift n shift".
  24. Yes I do mean Anthem, doh!!! I was tossing up between that and Harmony out of Barcelona, so had a senior moment there. I think the European Cities itinerary is repeated a few times from early May, we're on the first one.
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