Royal Caribbean's phones are messed up

[lauren0309]

I just called Royal Caribbean 3 times and each time I can hear them but they can't hear me. I gave up on the third try. Anyone else have this problem?

 

Here was my problem. I printed out my setsail pass. On it was typed my old credit card number for my onboard expense account. I will not be using that credit card onboard. Do I cross out the old number or wait until I get to the pier and give them my new credit card?

[Life is Good Cruising]

You can give them the credit card that you want to use when you check in.

[lakemurraykid]

I've had the same problem this morning. I gave up after the third try as well. Very frustrating!!

[cruisenfever]

 

Here was my problem. I printed out my setsail pass. On it was typed my old credit card number for my onboard expense account. I will not be using that credit card onboard. Do I cross out the old number or wait until I get to the pier and give them my new credit card?

Since you have to physically give them a credit card at check-in, it does not have to be the one that you used when you did your on-line check-in.

[ZoeyVictoria]

I changed credit cards after printing my set sail pass last month. The check-in clerk lined through the CC number and expiration date and I had to initial each change on the set sail pass. Took an extra ninety seconds or so.

[dancinman66]

That us probably an IT issue where they have had system issues

Should be right now

 

 

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[Miss Vickie]

That us probably an IT issue where they have had system issues

Should be right now

 

 

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Most definitely. I am an administrator for a large Cisco VoIP phone system. We had the same issue once or twice. Gotta love modern technology.

Edited September 10, 2014 by Miss Vickie