Another ES question

[paradise825]

Booked early saver and rates are still higher than what we initially paid. Now they are offering onboard credit. Would we qualify for just the credit?

[k2excursion]

No you wouldn't. But check & see if the end result would be cheaper. For example, $20 more in total cruise fare, but $50 OBC = $30 cheaper in the end. I've had that happen on 2 prior cruises. I put in for the higher cruise fare to get the OBC. The form was denied both times, but then I called the phone number & they took care of it. I paid the higher cruise fare, but got more back in OBC.

[adoptivemommy]

Our rate is as same as booking but with the OBC it at least puts us $50 ahead. I just sent in my first ever form :) hehe

 

 

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[cruizinisthebest]

Our price is the same too, but the $50 OBC would help. Called my TA. Waiting for my confirmation email.

[snc_cam]

I too submitted the form to Carnival. They must be running behind today since I haven't heard from them yet. Usually was within 30-45 minutes. :(

[adoptivemommy]

It's been 2 hours here!!

[justme_85]

I too submitted the form to Carnival. They must be running behind today since I haven't heard from them yet. Usually was within 30-45 minutes. :(

 

I too submitted for the $50 OBC - rate is still the same for me. I submited hour and a half ago, still waiting to hear back!

[luv2kroooz]

Me too. I recommend a follow-up call.

The email system is sketchy, at best, in my experience. I've had to call for each of the last three reductions.

It is absolute chaos with ES.

They are once again trying to deny my price match request for the same category.

Now we are on hold waiting for the supervisor, 20 minutes into the call.

What an inconvenience!

Edited January 5, 2015 by blcruising

[adoptivemommy]

I called. :) thanks for the suggestion! :) my first OBC ❤️

 

 

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[justme_85]

I called. :) thanks for the suggestion! :) my first OBC ❤️

 

 

Sent from my iPad using Forums mobile app

 

Which number did you use to call? Regular 1-800 number?

[adoptivemommy]

Yes. The one at the top right corner of the web page.

 

 

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[cruisingirl75]

Sent the early saver form last night at 1:30 and received an email at 6:08 this morning that I received $30 onboard credit.

[justme_85]

Just called Carnival as I had not received my approval/denial letter yet. Got my $50 OBC! Thanks for the suggestion!

[ManyMore]

I booked ES and on another sail got a free upgrade. Now there is a more the merrier sale that would save us $100 and the travel agent said we didn't quality. This travel agent has sucked from the beginning, all kinds of hidden stuff and now this! I was told... oh use a travel agent they can take care of everything for you. Never, ever again!! I'm going to have to fight them on this one too... :mad:

[serene56]

I booked ES and on another sail got a free upgrade. Now there is a more the merrier sale that would save us $100 and the travel agent said we didn't quality. This travel agent has sucked from the beginning, all kinds of hidden stuff and now this! I was told... oh use a travel agent they can take care of everything for you. Never, ever again!! I'm going to have to fight them on this one too... :mad:

 

you have more then 2 people in one cabin? then you are allowed this sale. Ask the agent to go a three way calling with carnival because you want to find out why she is telling you no go

[cruizinisthebest]

Had to call my TA again since the first call this morning. I don't know what's up with the form, it barely seems to work. Anyway, $50 OBC has been applied to both cabins. Too bad there wasn't a price drop but we'll take what we can get. Still plenty of time before we sail!

[ManyMore]

Yes, we have 3 people in our cabin. I sent en email because they are almost impossible to get in touch with them by phone. This service is also AFTER i had reported them to the BBB and they were all apologies... ah huh

[snc_cam]

well, after a 3 hour wait, I called Carnival (a couple of hours ago). They documented that I called and to give it a few more hours since they are really swamped from the sales this weekend.

 

Just a few minutes ago I received the notification for the price drop for the first of two I put in. And I was surprised that it was "accepted" without me having to call them. :) Saved me $90 on the current amount owed (still before final payment) and another $50 OBC :)...

 

Now if they can just process the second one, I can get my other $50 OBC.

[justme_85]

I just checked my email got my "decline" for my $50 OBC. Yet, I called earlier and they gave me the $50 OBC on the phone. Double checked my docs to make sure my $50 was still there - thankfully it was!

[FM Cruiser]

Where do I find this form?

[jeffinhouston]

Where do I find this form?

 

http://www.carnival.com/request-forms/price-protection-claim.aspx

[snc_cam]

here you go... I have it bookmarked

 

http://www.carnival.com/request-forms/price-protection-claim.aspx

[FM Cruiser]

Thanks!