jw_406 Posted November 17, 2015 #1 Share Posted November 17, 2015 Is anyone else having trouble viewing the "tour description" on shore excursions on the Oceania website? When viewing a particular cruise's list of shore excursions for a specific port you have the option to click on "tour description" to view the details (paragraph of text). I was able to successfully to view this information in the past, but as of today, the drop down window of details won't display. I've tried it both logged into my account and viewing the shore excursions from by booked cruise, and also as a guest/not logged into the website. I'm experiencing the problem in three different browsers on my computer, on my iPad and on my iPhone. I called Oceania Cruises customer service and the gentleman I spoke with indicated that he was unable to replicate the problem, no one else had called with the issue said it must be something on my end. So, I'm curious if it's just me or not. Thanks in advance! :):confused: Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 17, 2015 #2 Share Posted November 17, 2015 no problem here I just picked a random cruise using Firefox what cruise are you on? Link to comment Share on other sites More sharing options...
jw_406 Posted November 17, 2015 Author #3 Share Posted November 17, 2015 Sigh...I was worried it was just me. My cruise is London to Copenhagen June 14 on Marina. I've tried other cruises and I still encountered the problem. Thanks so much for trying it for me, I greatly appreciate it! :) Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 17, 2015 #4 Share Posted November 17, 2015 Sigh...I was worried it was just me. My cruise is London to Copenhagen June 14 on Marina. I've tried other cruises and I still encountered the problem. Thanks so much for trying it for me, I greatly appreciate it! :) Maybe email Mike Moore tomorrow & see if he can help I just looked at your cruise & no problem for me Good luck Link to comment Share on other sites More sharing options...
deus Posted November 17, 2015 #5 Share Posted November 17, 2015 I am having the same problem which I noticed on Sunday and it still isn't working correctly for me. I had booked 10 excursions a month or so ago and have looked at the page numerous times without any problems. I can't view the descriptions of the excursions. Link to comment Share on other sites More sharing options...
Mike Moore Posted November 17, 2015 #6 Share Posted November 17, 2015 Apologies all. Let me see what I can find out for you. Link to comment Share on other sites More sharing options...
deus Posted November 18, 2015 #7 Share Posted November 18, 2015 Today I checked and I can now search excursions - thanks Mike Moore! Link to comment Share on other sites More sharing options...
jw_406 Posted November 19, 2015 Author #8 Share Posted November 19, 2015 Mike - I'm still experiencing the problem where I can't view shore excursion descriptions. Thanks for looking into this issue, I greatly appreciate it. Link to comment Share on other sites More sharing options...
Mike Moore Posted November 19, 2015 #9 Share Posted November 19, 2015 Can you send me an email with what browser you are using and your IP address please? You can get your IP address from http://www.whatismyip.com and email it to mmoore@oceaniacruises.com Link to comment Share on other sites More sharing options...
jw_406 Posted November 19, 2015 Author #10 Share Posted November 19, 2015 Mike - It's working for me now! Yahoo! :) :) :) Thank you for your help with this issue! Link to comment Share on other sites More sharing options...
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