Stellar Crown & Anchor customer service

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My sister, her husband and I were booked on the Anthem of the Seas, the two of them in a balcony cabin and myself in an ocean view. My BIL passed away suddenly and we were going to cancel altogether ('way past final payment!) but after much soul searching and encouragement from her sons, my sister decided to go on the cruise. So, we had to remove my BIL from her reservation, cancel mine, and put me on my sister's reservation.

 

Theresa, the C&A representative, was MOST helpful. She admitted that she didn't know the best way to handle this, so she consulted her supervisor who, in turn, consulted HER supervisor. The problem, apparently, was that we were past the final payment date. What they finally did was to switch the names on the reservations (me into my sisters, her husband into mine), than cancel "his". Yes, we had insurance. I have already received the 50% fare refund on the cancelled cabin plus the the other associated costs as a credit to my card. As soon as I receive the insurance forms, I can submit for the balance.

 

I know some people seem to have problems with Royal's Customer Service reps, however I never have. And although I was on the phone for about 30 minutes, it was resolved to our complete satisfaction. And Theresa was most understanding and offered her condolences as well. Kudos to Royal!

[Royal2464]

Glad they were able to work it out for you. A positive Royal story is refreshing on occasion.

[Janet524]

So sorry for your sister's loss. Glad to hear you had a satisfactory outcome with C&A. I know that there have been many posts about the lack of customer service, but I have always been pleased with my dealings with C&A.