WiddyTwo Posted December 21, 2017 #1 Share Posted December 21, 2017 Hello! I am booked on an April Fascination sailing. I should have $200 in OBC for rebooking a cancelled Fascination cruise, plus $50 in OBC credit for booking with the future cruise offer. On the Carnival site it is only showing that I have $50 in OBC. I emailed my PVP to ask about the discrepancy and he emailed me a copy of my booking that shows $250 in OBC. I replied to his email asking if it is normal for the OBC amounts to not match but he has not responded. It also took a week and two emails for him to respond to the original question so I may need a new PVP. So, does anyone here know if this is normal for the site and the booking email to not match? I can post pictures of both if necessary, just wasn’t sure if there’s anything I should scribble out on the pictures. I know a common answer here is to call Carnival, but the person I would usually call is the one that’s not being helpful. Thanks! Link to comment Share on other sites More sharing options...
grumpyjr88 Posted December 21, 2017 #2 Share Posted December 21, 2017 Maybe try calling the regular customer service number? Also, sounds like its time for a new PVP. Link to comment Share on other sites More sharing options...
Schoifmom Posted December 21, 2017 #3 Share Posted December 21, 2017 Hello! I am booked on an April Fascination sailing. I should have $200 in OBC for rebooking a cancelled Fascination cruise, plus $50 in OBC credit for booking with the future cruise offer. On the Carnival site it is only showing that I have $50 in OBC. I emailed my PVP to ask about the discrepancy and he emailed me a copy of my booking that shows $250 in OBC. I replied to his email asking if it is normal for the OBC amounts to not match but he has not responded. It also took a week and two emails for him to respond to the original question so I may need a new PVP. So, does anyone here know if this is normal for the site and the booking email to not match? I can post pictures of both if necessary, just wasn’t sure if there’s anything I should scribble out on the pictures. I know a common answer here is to call Carnival, but the person I would usually call is the one that’s not being helpful. Thanks! Yes, that is normal. Promotional OBC will show in your cruise manager. To see all OBC, you Ned to click the "print my cruise documents " and view the pdf. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
stargate fan Posted December 22, 2017 #4 Share Posted December 22, 2017 Hello! I am booked on an April Fascination sailing. I should have $200 in OBC for rebooking a cancelled Fascination cruise, plus $50 in OBC credit for booking with the future cruise offer. On the Carnival site it is only showing that I have $50 in OBC. I emailed my PVP to ask about the discrepancy and he emailed me a copy of my booking that shows $250 in OBC. I replied to his email asking if it is normal for the OBC amounts to not match but he has not responded. It also took a week and two emails for him to respond to the original question so I may need a new PVP. So, does anyone here know if this is normal for the site and the booking email to not match? I can post pictures of both if necessary, just wasn’t sure if there’s anything I should scribble out on the pictures. I know a common answer here is to call Carnival, but the person I would usually call is the one that’s not being helpful. Thanks! Log on to Carnival. On My Cruise Manager page, you should see you booking number in a tab. Below that, you should have a blue box labeled, "To-Do List." Click Print Documents. Click Print General Information and Submit. Scroll to the INVOICE page. The second box should say All prices quoted in USD. That's where your obc is. Link to comment Share on other sites More sharing options...
WiddyTwo Posted December 23, 2017 Author #5 Share Posted December 23, 2017 Thanks for the help! My documents do say $250(y)(y) Link to comment Share on other sites More sharing options...
riclop Posted December 23, 2017 #6 Share Posted December 23, 2017 Hello! I am booked on an April Fascination sailing. I should have $200 in OBC for rebooking a cancelled Fascination cruise, plus $50 in OBC credit for booking with the future cruise offer. On the Carnival site it is only showing that I have $50 in OBC. I emailed my PVP to ask about the discrepancy and he emailed me a copy of my booking that shows $250 in OBC. I replied to his email asking if it is normal for the OBC amounts to not match but he has not responded. It also took a week and two emails for him to respond to the original question so I may need a new PVP. So, does anyone here know if this is normal for the site and the booking email to not match? I can post pictures of both if necessary, just wasn’t sure if there’s anything I should scribble out on the pictures. I know a common answer here is to call Carnival, but the person I would usually call is the one that’s not being helpful. Thanks! He got tired of your ???? Link to comment Share on other sites More sharing options...
terri-eddie Posted December 24, 2017 #7 Share Posted December 24, 2017 Thanks for the help! My documents do say $250(y)(y) Ours was the same way, but all the OBC was there when we boarded. I made sure to bring the print-out showing everything, just to be clear! Link to comment Share on other sites More sharing options...
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